I'm absolutely thrilled! Everything is perfect: the complete package, the right pair of glasses, and everything in brand-new condition with no scratches or anything like that. The service was absolu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased 2 pairs of glasses recently, and one pair were delayed, Pretavoir quality standards advised that the lenses were not up to standard, which was not a problem for me. Happy to receive a bi... See more
Company replied
I have used another online provider for a number of years and, whilst they were great, they didn't have the frames I wanted. I found Pretavoir and was impressed by their product offering. I took... See more
Company replied
This is the 2nd pair of designer glasses I have bought with prescription and I can’t fault them. The Chanel glasses I’ve just bought would have been over £500 in the opticians and these were less than... See more
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Company details
Written by the company
Pretavoir - established in 2009 by i2i Optometrists is a family run business located in Glasgow, UK We are run by Sean McCauley who worked as an Optometrist for over 20 years. Under his direction our team provide prescription eyewear to the very highest standards aswell as the latest and best sunglass styles. We supply optical lenses from TruOptics, Essilor, Zeiss and other leading brands. We can also fit lenses to your existing frames. Every customer is invited to leave a review and we use the feedback, good or bad to help us improve our systems. Customer Service is our passion and Eyewear our Expertise. Over 250,000 customers have chosen Pretavoir - The Home of Luxury Eyewear Online - You should too...
33% off Prescription Lenses
Written by the company
- from TruOptics, Essilor and Zeiss
- Use code GLASSES33 for 33% off single vision lenses. ( offer excludes varifocal, Maui Jim and Ray Ban Official Lenses)
Official and Authentic
24 Month Warranty
100% Guaranteed Authentic. We only work with Official Brands and not third parties. You can be assured that any product you purchase from Pretavoir is genuine and official.
Contact info
153 Howard St, G1 4HF, Glasgow, UK, United Kingdom
- +44 141 5525065
- hello@pretavoir.co.uk
- www.pretavoir.co.uk
4.6
Excellent
35K reviews
Asks customers to review
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Great service
Great service, seamless and glasses were exactly to spec. Have used Pretavoir for my reading, work glasses and sunglasses, you get excellent customer service at along with significant savings. What's not to like?
September 10, 2026
Reply from Pretavoir
We're so pleased to hear you've had such a positive experience with our service and that your glasses were exactly to your specifications! It's wonderful to know you appreciate our customer service and the savings.
Pretavoir Customer Service
Great selection and reasonable price xx…
Great selection and reasonable price xx excellent fast delivery. Bought from company three times now .
September 14, 2026
Reply from Pretavoir
We are so happy to hear you appreciate our selection, pricing, and fast delivery! Thank you for being a returning customer; we truly value your continued support.
Pretavoir Customer Service
Found the designer frame i wanted at a…
Found the designer frame i wanted at a great price. Also got a discount on the lenses. Downside is that i did ask for a green tint for the lenses and ended up with black!
September 14, 2026
Reply from Pretavoir
We're happy to hear you found the frames and received a discount. We're concerned about the lens tint and want to ensure your satisfaction. We offer Prescription Promise that we make it right for you. We will send you an email if you can reply to it with some photos.
Many thanks
Pretavoir Customer Service
I highly recommend ordering glasses…
I highly recommend ordering glasses from Pretavoir. They have a great range of designer glasses and the website is super easy to use, it was helpful being able to choose between typing in my prescription or just uploading a photo. A special thanks to Martin, who reached out after spotting that I'd submitted the pupillary distance incorrectly, which saved me a lot of headache and money. I have since received the glasses which I bought for my mum, and she says her vision is clearer than with her previous glasses. We only wish we’d found this company sooner and will definitely be ordering from here from now on.
September 18, 2026
Unprompted review
Reply from Pretavoir
We are so happy to hear about your positive experience with us! It is wonderful to know that our website's ease of use and the option to upload your prescription were helpful. We are particularly pleased that our team was able to assist with the pupillary distance, preventing any inconvenience. Knowing that your mother's vision is clearer with her new glasses brings us immense satisfaction. We truly appreciate your kind words and look forward to serving you again in the future.
Pretavoir Customer Service
You guys had the best styles of frames
You guys had the best styles of frames, and exactly the one I was looking for the past years. I'm so glad I came across this brand. The website was easy to navigate through. I got exactly what I wanted and on time. Packaging was also great.
September 11, 2026
Reply from Pretavoir
We're so glad you found the perfect frames you've been searching for! It's wonderful to hear that our website was easy to navigate and that you received exactly what you wanted, on time, and with great packaging.
Pretavoir Customer Service
Fabulous service.
Fabulous service.
Sunlasses arrived safely and beautifully packaged.
Lovely purchase.
September 12, 2026
Reply from Pretavoir
We are so pleased to hear you received fabulous service and that your sunglasses arrived safely and beautifully packaged. Thank you for your lovely feedback!
Pretavoir Customer Service
Reply from Pretavoir
Hi Barry
Thank you for your review
I understand your dissatisfaction with returning your parcel for a refund. I see that your order was refunded within 7 days of receiving it in this case. Please note that we ask for up to 7 working days for our team to process this for you in future
Many thanks and apologies for any inconvenience.
Found the frames!
They contacted me that the frames I ordered were out of stock and proposed a few similar styles. I’m the end they found my frames! Great experience!
September 12, 2026
Reply from Pretavoir
We're so happy we could locate your frames! We appreciate you sharing your positive experience with us. Thank you for your kind words!
Pretavoir Customer Service
Reply from Pretavoir
We are so pleased to hear that you appreciate the quality and craftsmanship of our products. Thank you for your wonderful feedback!
Pretavoir Customer Service
The delivery from the UK to Austria is…
The delivery from the UK to Austria is fast, just only 5 or 6 days.
And you can on Shop where you're package is.
Fast and trustworthy is Pretavoir. Thank you.
September 11, 2026
Reply from Pretavoir
We are so happy to hear that your delivery from the UK to Austria arrived quickly and that you appreciate our tracking service. Thank you for your kind words!
Pretavoir Customer Service
I recently purchased a pair of Cartier…
I recently purchased a pair of Cartier glasses from Pretavoir, and I couldn't be happier. The quality is outstanding, authentic, and the shipping was fast and smooth. Highly recommended!
September 11, 2026
Reply from Pretavoir
We're so pleased to hear you're happy with the outstanding quality and authenticity of your Cartier glasses, and that the shipping was fast and smooth!
Pretavoir Customer Service
It was so easy to choose my frames
It was so easy to choose my frames, lense options and add my prescription. The service was efficient and the delivery was prompt. I will continue to use Pretavoir for all my spectacle purchases.
September 11, 2026
Reply from Pretavoir
We're so pleased to hear that choosing your frames and lens options was easy, and that adding your prescription was straightforward. It's wonderful that our service was efficient and delivery was prompt. We look forward to assisting you with all your future spectacle purchases!
Pretavoir Customer Service
From start to finish the service was…
From start to finish the service was excellent. I was kept informed of what was going on, and emails were sent to ensure I had the correct measurements for my sunglasses.
Would definitely recommend and use again!
August 31, 2026
Reply from Pretavoir
We're so pleased to hear you found our service excellent from start to finish and appreciated being kept informed. We're glad the email communication helped ensure the correct measurements for your sunglasses.
Pretavoir Customer Service
Excellent service and first class help…
Excellent service and first class help and advice at a fantastic price. Top notch.
September 11, 2026
Reply from Pretavoir
We are so pleased to hear you received excellent service and first-class help and advice at a fantastic price. Thank you for your wonderful feedback!
Pretavoir Customer Service
Very efficient delivery and value for…
Very efficient delivery and value for money.
September 11, 2026
Reply from Pretavoir
We are so pleased to hear that your order arrived efficiently and that you found it to be great value for money. Thank you for your kind feedback!
Pretavoir Customer Service
Quick delivery and legit product
September 7, 2026
Reply from Pretavoir
We're so pleased to hear you're happy with the promptness of our delivery and the authenticity of your product. Thank you for your wonderful feedback!
Pretavoir Customer Service
Wow!Amazing service
Wow!Amazing service,i sent them an email to say im travelling and will appreciate if i can have my glasses before i travel,within 3days my glasses was delivered,perfect and packed beautifully,im so impress with customer service and overall experience.Well done guys,10/10🤩🤩🤩
September 24, 2026
Unprompted review
Reply from Pretavoir
We are absolutely thrilled to hear about your amazing experience! It's wonderful that we could get your glasses delivered so quickly before your travels, and that you were impressed with our customer service and the beautiful packaging. Thank you for your fantastic feedback!
Pretavoir Customer Service
Reply from Pretavoir
We are sorry your sunglasses arrived with scratches. We are committed to ensuring our products arrive in perfect condition. I see our collegue Shannon managed to arrange your replacment to be sent out as quickly as possible.
Apologies again and thank you for your review
Pretavoir Customer Service
Great website great people great…
Great website great people great quality but i need more discount on future
September 10, 2026
Reply from Pretavoir
We're so glad you appreciate our website, team, and quality! We value your feedback on discounts.
Pretavoir Customer Service
Whoever the company used to deliver my…
Whoever the company used to deliver my package delivered to the wrong place
September 10, 2026
Reply from Pretavoir
We're very sorry to hear your package was misdelivered. We are investigating this with our delivery partner.
Pretavoir Customer Service
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