PrettyLittleThing Reviews 

Ordered a dress, it finally came after a month and it's the wrong dress, wrong size and cost $10 cheaper then I one I did order. The only way to contact them in on Instagram and Facebook and your clearly talking to a chatbot who just asks for the same information you given 3 times already and then informs you a person will reach out, no one does and then when I messaged them again in Instagram my messages are being ignored. Having Instagram and Facebook as your main/only point of contact for problems and then a chatbot that ignores you is unprofessional. Now I've got not dress for my event and no money to buy a new dress. If your thinking of ordering from here, don't. PrettyLittleThing needs to do more to ensure that they're not ripping people off.

My experiences with Pretty Little Things was very disappointing. The whole process was inconvenient and a disaster. Let’s start with the clothing size. As a smaller person I order clothes from a medium expecting them to fit me based on their sizing guide; however they were not true to size. Only one of my medium jumpers fit me. So I then tried to order extra smalls and they were still too big. So how can some mediums fit me and no extra smalls?
Upon reordering another batch of clothes, I realised I was over charged right after I sent the order. The pay screen and the confirmation email had different amounts. So when I tried to talk to customer service about the issue, the AI bot said nothing could be done and that I’d have to return the clothes even though the amount I was over charged would be redacted in the refund for the postage. The AI bot was of no help and it was frustrating to have no options to talk to a person.
The systems also can’t add up prices. In one of my refund emails it said I’d be refund $102but when the money entered my amount it as only $87. The total of everything I returned minus the shipping cost adds to $87. So where did the amount of $102 come from.
Overall, I would not advise anyone ordering from this site. It’s more of a hassle than it’s worth.

DO NOT ORDER FROM HERE. You will not receive your packages and customer service is non existent. The "customer service" is simply a bot that does not help in anyway. You order from here, you're risking losing your money.

I definitely do not recommend purchasing anything from PrettyLittleThing. one of the packages appeared intact, the pants inside were wet when opened, as if they had been washed and repackaged. On top of that, the set I purchased looks nothing like the pictures shown on the website. The service was very poor, and the quality of the clothing material was disappointing. I would not recommend buying from PrettyLittleThing.

Courier left my daughters birthday present on doorstep outside house no body at home parcel got stolen pretty little thing company have not refunded or replace or returning any emails what a very unprofessional company and customer service would never in my life shop with this piss poor company again

Ordered something for a Christmas present was declared lost by EVRI after 2 weeks!! Still no contact from PLT no REAL people to contact just a stupid bot i will NEVER EVER use this company again!!! 0/10

I bought two dresses from them. When I bought, I paid $85 for two dresses and $19.99 for delivery. When I received the dresses, the second dress didn't fit me. I return it.
I ask for a refund, they deduct $14.99 from my total refund, and refund me the rest of the money.

They deduct as return policy money.
Big scammers

Shocking customer service for returns. DO NOT TRUST THIS COMPANY. I ordered 2 dresses sizes for my daughter's formal. I can't return the smaller size. They keep sending me return QR codes which are fake! They don't respond to my messages but send me another QR code. I put my faith in this organization and they have lost my trust. Pity since the product was actually very nice, but I didn't expect to 'BLOW' off the cost of the second dress.

If i could give PLT 0 stars i would. I paid express postage fees for an item and three weeks later I'm still waiting. I have sent the "customer service" (what a joke to call yourself that!!) three messages and I get the same automated response back. No customer service, just a robot spewing out vague information and taking no accountability! Very poor service doesn't even scratch the surface. Disgusted with this company

Paid for express postage to receive these clothes for an event, and then didn’t receive them on time. No communication from the company. No apology. They used AI to reply to me once without giving any actual information and I’ve been waiting 6 days to speak to a real person. No idea where the parcel is. 0/10 experience

I spent an awful long time to select my order as I'm allergic to polyester. The order arrived 2 weeks ago, the black pant are polyester but in the fabric description says rayon and cotton, same for the vest which again is polyester. Customer service contacted, received 2 request to send labels pics, no resolution.

Worst company to deal with, I suggest do not buy anything from them if you lucky u don’t need to exchange or refund but if you do it’s an absolute nightmare consider your money gone in the bin!
No communication, no response to texts or watsup messages I will never purchase it seems like scammers! People be careful honestly dealing with them.

Once in awhile I used to buy clothes from PrettyLittleThing, but after my experience of trying to get a refund for clothes I returned, NEVER AGAIN!!
I tried to return clothes that didn't fit but the QR code they gave me didn't work at the post office. It took them a long time to respond to my email and messages but by then I had found the address for returns on their website.
However they have yet to send me a refund, they keep sending me automated or nothing messages or telling me that the tracking doesn't match.
Fortunately I opened up a dispute with PayPal, hoping that Paypal takes my side. This experience has put me off from buying from PrettyLittleThing or boohoo or whatever other stores are associated with them ever again. Shein has a better return experience that this company! Will not buy from PLT again.

This company has to be the worst in the country .. tried to sort a problem through messages on Facebook , WhatsApp and normal texts just either get ignored or sent rubbish messages

I ordered a dress that turned out to be a really large fit and not true to size. I’ve been buying dresses from PLT thing for a while however I noticed their website has changed and prices have increased. I paid full postage to Australia and tried to return the dress through the website, but the provided QR code wouldn’t scan at two different post offices (even when they manually entered the number). I’ve reached out via WhatsApp, iMessage, and Instagram but haven’t received any response. After reading other reviews, it seems faulty return QR codes are a common issue. Very disappointing experience, especially after paying a significant amount for both the dress and postage. I wouldn’t recommend buying anything that you might need to return.

I bought the cream woven halterneck ruched bust detail maxi dress in size 8. Horrid horrid material is all I can say.

In the picture the model is wearing a size 8 and is 5'7, it looks cinched and a solid colour and looks more white than cream. When I received the dress I was beyond disappointed because it's so misleading.

The colour of the dress was a almost dirty cream, likes its almost been worn and used to be white but not cleaned properly. And then I put it on and I was just deflated. The underskirt of the dress stopped mid thigh, and since the material of the dress was ever so thin you could see both my legs. It also had a very very boxy fit despite the model's dress being fitted. The halter component of the dress was also just not flattering and looked out of place and did not flatter you.

Beyond disappointed by a company that I thought I could trust. The dress was originally $200 and I bought it for sale for $89.99. I wouldn't even say the dress is worth $40. And because of their return policy I won't even get the full $89.99 back since they deduct money for shipping.

I bought this dress to wear to my graduation as Head Girl, but now I can't since it'll look like I'm wearing something off Shein. Do better PLT.

Is there an option for 0 stars? I’ve been waiting for over a month now for my order. Sent 4 messages via text, whatsapp and email with only robots responding to wait for my order. I try to track it online and it doesn’t give me any option to contact someone using the postal service they sent. What absolute rubbish customer service. I’m so annoyed that I don’t want my order anymore i just want a full refund and to never deal with this company again.

Very poor customer service still waiting on a reply 3 days later after receiving an item with a hole in it!
Contacted on instagram and messages and only to receive an automated response saying they will answer shortly, 3 days and still waiting!!!
Poor poor customer service maybe need to get more staff if they are struggling to answer customers.

I tried to return my items, but the Australia Post doesn’t accept the return label. I contacted PrettyLittleThing several times via Instagram and website but only got automated replies. This is very frustrating, and I just want to send my items back and get my refund.

I placed an order almost a month ago and it hasn't arrived, and they won't refund me. They don't update the delivery status. Customer service is terrible.