PrettyLittleThing Reviews 

I bought a top for our daughter. One shoulder strap was actually sewn from the back to the middle in the front! I have tried contacting the company via a few different ways and have not received one response.

DO NOT SHOP WITH THIS BRAND!!!
They literally have the worse customer service ever. Refunded me the wrong amount and then proceeded to argue with me even though I provided screen shots of the order details and how much I paid.
It’s not even about the amount, it’s the principal that they are just so rude and give some really crappy answer and end it with “have a nice day”. Like politely telling you to FO. I wish I saw all these bad reviews online before I bought anything.
Also most of the items are cheap and crappy anyway. So not worth the hassle of contacting them back and forth. I will stick to the Iconic where they are always helpful and efficient.

Ordered nearly £300 worth of clothes and sent every single piece back. Some quiet cheap quality and small sizing.

Quick delivery & free returns seem to be the only upside.
Price does NOT match quality & the images are so different to the product that turns up. Cheap & nasty. The coat I ordered had a stain on the arm, labels were not attached & fluff coming out the seam. Poor.
The packaging is so tacky, embarrassing taking it to the post office to send back.

This company is a complete disgrace and should not be allowed to carry on trading I have contacted them three times regarding a delivery that has arrived far to big massive and I want a returns label they do not place anything in the parcel to cover this situation you cannot contact this company by telephone you have to try and I mean try many many times to send a email or try to have a chat with automation which is also nonsence and infuriating it's a simple request a returns label as this article of clothing is massive not your normal size uk or the size I ordered and sleeve cuff must have been stitched by someone either very short sighted or blind certainly no quality service control with this company as this article of clothing is incorrectly sized and cuff on the sleeve are all puckered up I should not have to pay to return this should I I even suggested that I would Ree order a smaller size if they sent the return label but I must be crazy these people simple do not care about there customer service is exactly what mostly all the complaints on all the review sites say is a disgrace so my advise is do not waste your money on this site it's a con I'm going to complain to trading standards myself and suggest everyone else having the same problems as myself do the same and stop this company's bad service and put them out of service trading in such a shamefull manner

My order was apparently delivered to a wheelie bin by Hermes on 5/12/21. No parcel in our bins (which, by the way, have bright stickers on them telling couriers NOT to leave parcels in them). Contacted Hermes who, in their words, "carried out a thorough investigation". The parcel was unaccounted for, and in a telephone conversation with 'Mary' from Hermes, I was told that a bin is not a safe place to leave a parcel. So, Hermes have accepted responsibility and told me to ask PLT for a refund or replacement.

PLT sent me a list of things I needed to do in order to get a refund....

"Thanks for this, I am sorry this has not been located. I am unsure why the order is not showing on your account. Please try logging out and back in again.
Please read the following-

So that we can investigate this further, please also read through the statements below and reply to confirm that you agree with all of them.

• I can confirm that I have checked with those within my household who may have signed or received the goods on my behalf, and can confirm the parcel has not been received.
• I have fully checked around my property and have not located the parcel.
• I will inform you immediately if it arrives.
• I agree to co-operate with Loss Prevention and/or the Police in the event of any investigation into the missing items
• I understand that any refund regarding this claim might be subject to a further investigation
• I confirm this declaration is true & accurate in all respects.
• I understand that making a false statement could lead to further legal action.

Please note, your name and tracking number will be shared with the carrier in order to investigate and process this claim."

I have done ALL these things. In later discussion, I was told I had to actually report the incident to the police myself and obtain a crime number. Ridiculous! The police are too busy as it is without nonsense like this. Against my better judgement, I did it. Filled out the form. Within a few hours, I got a call from Northumbria Police who provided me with a crime number. I sent this number to PLT. Next they tell me they need a screenshot of the crime number. Seriously??!! I can't provide that as it was given over the phone. They don't even need a crime number. We don't even know if a crime was committed. There's no evidence of that! The parcel could have been left in any blue wheelie bin! They're asking for more than is required. I've given them everything I can but they're now not budging as they say they can't until they have a screenshot of the crime number. It's madness, as all they need to do is reimburse me and claim from Hermes as they breached their contract with PLT.

An extra point, I had initially asked for a replacement rather than a refund, however, as two of the three main things I wanted were out of stock, I changed my mind and requested a refund instead.

I've bent over backwards to accommodate the request of this firm but to no avail.

Oh, and nowhere in their T&Cs do they mention the need to report a non-existent crime and obtain an official police email from the police in order to get a refund in the event that you don't receive your order. A complete sham of a company.

QUALTIY IS ABSOLUTELY SHOCKING I DON'T KNOW HOW THEY STAY OPEN FOR BUSINESS... MY Second purchase off PLT bought my daughter boots & less than a week later the sole was falling off,my first time order was a maxi dress which was huge so sizing was inaccurate and a big rip down the side material was cheap polyester, I get better quality off aliexpress

Quality of their clothing is absolutely shocking!

I ordered some sand coloured leggings very poor quality looked more like foot less tights and was very see through didn’t look nothing like what it did on the model

Horrible experience!! I live in NYC and live a very busy life so I tend to order online to make life easier. Never in my life have I come across such carelessness and unprofessionalism. I ordered two dresses for my birthday which totaled to more than $100. I finally receive the package and to my surprise it was the wrong order! Instead of two dresses, I received a pair of jeans and a pair of sweatpants!!! I email the company regarding this issue and I get no response. So I facebook message them and they state the original dress I ordered is out of stock but they can still send me the second dress I originally ordered. Keep in mind I would not be able to get my correct dress until I send them back the two pants that were wrongfully sent to me. I follow the rules and send them proof that I have sent back the faulty items and they send me an email confirming that my dress is being delivered to me. I then notice on the confirmation email that the dress they are finally sending me is a size 10!!!!!!!! I am originally a size 4 but have gained a little bit of curves during quarantine so I purposely ordered up one size just to be on the safe side which is a size 6. If the size 6 was not available this should have been stated while I was communicating with them!! They did not bother to give me an option of sizes to choose from even though they already knew my size wasn't available, instead of fully refunding me because both dresses ended up not being available because of their mess up they thought it was a bright idea to send me a dress even if it wasn't my size. Why on earth would I want a dress that is not my correct size?! I give them two chances and they still mess up both times showing how incompetent they are and how little they care for their customers!!! I have never come across a brand that is so unprofessional and untrustworthy. I am completely disgusted with this brand. Not only did they ruin my birthday but they also ruined the little hope I had for this brand.

My interactions with Pretty Little Thing have been extremely disappointing and frustrating. I received a dress that came with a very strong unpleasant odour (body odour). It was very apparent that it had been worn. I am trying to return the item (and I have no idea why PLT wants the item back as it is unhygienic and I would definitely not be reselling - the smell is really bad), 5 days and 11 email exchanges later I still do not have a resolution. I am trying to return the item without paying for it (as why should I?) - but I have been given the 'run around' various links shared, none of them have given me the free postage option. Sadly, I don't think I will be getting my money back for postage nor the item I am trying to "return." It seems to me like PLT do this until the customer gives up. I am a first time customer and they will never be getting my business again. I write this in the hope that the treatment I received is not experienced by any one else. If I could give zero stars I would and I wish I had checked the ratings on this website before I bought as clearly they shouldn't be in business.

Looks NOTHING AT ALL like their pictures. Bought a “cute” all white outfit that ended up being a weird off white yellowish white that looks like the inside of a smokers home. Crinkles a lot, poor quality. What a waste of money.:(

I purchased a big order from PLT and was not satisfied at all, order was $200, I had to return some of my items that didn’t look or fit like the actual website looked cheap and my shoes were Too big! I had already returned some of my items not realizing another pair of my shoes were too big, but I refuse to pay for another shipping label and taxes, so that’s a loss I was told my refund would be in my account on 11/06 and today is 11/10 still haven’t received my refund but they have there merchandise back as of 10/28/21 this company will never have to worry about me again and the cheap clothes isn’t worth the hassle!! Not to mention I have emailed them 3different times and there’s no customer service # for these issues!

Ordered a dress for an event and payed €8 for next day delivery just for them to email me the day before it’s supposed to come and say “i’m gonna get a partial refund because one of the items is out of stock”, okay, and could you not have put that it was out of stock before i ordered it? never been more disappointed as now i’ve nothing to wear and could have easily ordered something else that was in stock and still received it before the date of the event

I ordered some things in September ( 16 ) and was awaiting my order! It didn’t come I put my tracking number in and it keeps saying error?? Iv tried though PLT and it said it was posted! But it’s been over a month now and still nothing! I’m disappointed 😞 that I can’t get a answer from no one to were my goods are ! Iv never had this problem before with PLT !! So if you could help I would be greatful ! Thank you

I've ordered 3 things in the past month: 2 dresses and some sneakers. Both dresses were HUGE and did not look as they did online. The sneakers were also too big. The dresses and the sneakers were sizes that I usually wear, so I don't know who the sizing was so off. It wouldn't be such a big deal if shipping wasn't $8. So, for 2 packages that's $16, then I have to pay to send things back, that's $8 more. In all I have to pay Pretty Little Thing $24 just to have no merchandise. Sounds like a rip off to me. I will stick to SHEIN and tell others to do the same.

I am very ANNOYED with this company. This is the 2rd time in a row that I've had an issue ordering !!!!!! The first time they canceled my order a few days after it's been shipped with NO EXPLANATION. This time for some reason my order is being sent to my old address that is in a whole different country. I've tried contacting customer service ALL DAY and the only answer I got was a VERY IMPERSONAL MESSAGE saying that they can't do anything and that i would have to collect my order and return it. So what now I have to get a plane ticket to go get my order?

SCAM! Cannot invoice apparently even though it’s a legality for them to do so when business to business! They are a fraudulent company with no phone number. DO NOT BUY

Unless you're a twig with no boobs or booty don't bother to shop here. It's so untrue to size.

I am so upset, I've been loosing Weight and starting to feel amazing again. So I ordered a size 12 to 14 jump suit thinking it would fit.
But no! When I first arrived I thought wow! Nice material this will fit me for sure. Completely has ruined my self confidence. I'm sure the sizing is completely wrong. I hope the sizing is wrong 😭😭😭😭😭