Brace yourself to be overcharged!
Brace yourself to be overcharged, to spend time detecting them, documenting them, only to hear “Sorry about the charges”.
I was overcharged 3 times. They tried to steal my US$134!
--Although they had my passport, the Front Desk agent (who was the Acting Front Desk Manager) sent me a quote WITH VAT—a tax that Israeli citizens pay. I asked for a quote WITHOUT BREAKFAST. She sent me the quote with the VAT and breakfast THREE times. That was an overcharge of 207 shekels/US$64. No apology!
--I had breakfast 4 times, they overcharged me by US$46! Only when I alerted them to the overcharge was it removed. No apology!
--When I made the reservation, I had to share my credit card number, and I would make the payment upon arrival. Twelve days prior to my arrival, a charge of $23.83 to Malon Park Plaza was made. I did not recognize that merchant. I sent 4 emails, 5 WhatsApp messages over a 2-week period. One person gave me an incorrect email address. The message was returned as Undeliverable. I summarized this to the Front Desk Manager twice. He never responded. IF YOU SHARE YOUR CREDIT CARD DATA, PREPARE TO send 4 emails, and 5 WhatsApp messages. No one will respond. I should have just put the charge in dispute. That would have saved me 3 hours of useless questioning. I still don’t know who authorized the transaction, or what service was provided.
--I needed to add two nights and asked the agent to email the quote. Nothing happened. I had to ask twice before I receive it. No apology!
--I asked the acting Front Desk Manager for the email address of the Front Desk Manager. She gave me an incorrect email address. I ended up sending the message twice. I drew this to their attention. No apology!
--When I asked for gluten free bread on the third day, I received 2 slices of the back of the bread and 1 real slice of bread. Then I asked for 3 slices of real bread, waited and they arrived. No apology!
--At the Omelet station, as I waited for the Omelet agent to arrive, I noticed 1 TABLESPOON of food debris at the crevice near to the agent. When he arrived (black shirt, black pants), he poured oil onto the grill, WITHOUT cleaning the grill or the crevice which had the tablespoon of OLD food debris. I told him that I could see 1 tablespoon of OLD food debris at the crevice. He responded with silence. No apology. He did nothing to remove the debris. He just proceeded to make an omelet, right next to the tablespoon of old food debris. I left the line. I was on a tour with a group of 37 people. At least four of them had tummy troubles and spent several days in the hotel, instead of exploring.
Stay away from Prima Park! If you don’t, you’ll be sorry!