Primethorpe Paving Reviews 

287
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is very easy to navigate, making the entire ordering process exceptionally smooth, fast, and efficient. People truly love the high quality of the custom stone products and consistently appreciate the prompt, highly reliable deliveries. However, some customers also noted unfortunate issues with badly damaged or chipped items upon arrival at their homes. Others mentioned receiving incorrect quantities, facing frustrating delivery delays, or dealing with surprisingly expensive shipping fees. A few reviewers were deeply dissatisfied with the lack of helpful support when attempting to resolve these unexpected problems.

What people talk about most

Product

People report positive experiences with product quality, noting that items arrive safely and match their... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting prompt arrivals and... See more

Order

Reviewers mention positive feedback about order processes, highlighting that the website is simple to... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with products like sandstone,... See more

Service

Clients share positive opinions on service, highlighting easy ordering, helpful staff, and a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unlike many other places, Primethorpe paving allowed me to get a mixture of sized patio slabs without buying a bulk amount. A perfect amount for what I needed. I am aiming to make my patio bigger over... See more

Rated 5 out of 5 stars

We've had a great experience with Primethorpe Paving. Our order consisted of two slate hearths (one custom T shape, one rectangle) and after placing it, we were contacted by phone to double check meas... See more

Rated 5 out of 5 stars

Brilliant experience and wonderful quality product too. Since I lived reasonably close I chose to collect the large limestone step I had ordered, not quite realising how heavy it would be. Fortunately... See more

Rated 5 out of 5 stars

Prices for paving were competitive. Customer service department picked up and were extremely helpful when I added more purchases to my order. Even the delivery man went above and beyond when he couldn... See more


Company details

  1. Landscaping Supply Store

Written by the company

Supplier of the finest landscape gardening materials


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

287 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(287)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Outdoor kitchen worktop…

I had a relatively complicated kitchen worktop need and Primethorpe were incredibly thorough in checking my measurements, highlighting my
Errors and giving me advise.

The finished product looks great and they delivered within the timescales they said they would.

Really happy with a unique worktop.

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Great quality and value for money.

The delivery was as described, no problems whatsoever.
When calculating the size and measurementsvof my hearth, they were checked on a phone call back to me. I had full confidence that everything was in hand and under control.
The slate hearth was of great quality and good value for money.
I would happily purchase again

February 12, 2025
Rated 3 out of 5 stars

Product was good, but check your delivery

Product was good, but delivery expensive and upon opening one item was damaged. Unfortunately the builder wishing to get on, put the damaged stone to one side until I arrived home.
Sadly as we had not taken a photo when opening the pallet, no replace, no refund.

Had the pallet been unloaded at the time of delivery we would have seen the damage, had there been a notice to say unload and check, we would have known to check, even though we took a photo of the damaged it, its down to me...
Not a good experience.

January 15, 2025
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Rated 5 out of 5 stars

Excellent experience and quality of stone.

The ordering process was straightforward. The sandstone I ordered matched well with a previously ordered batch (not always easy given natural variations). I opted for expedited delivery which arrived within 48 hours. The courier was excellent and I am a very happy customer.

January 13, 2025
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Rated 5 out of 5 stars

110% Customer service

Ordered Grey slate fire hearth, the whole experience was easy to order with fantastic communication, via email.
A good quality product that’s a good price. The thing that really sets this company above others was I scratched the slab whilst unpacking with a Stanley knife & they couldn’t have been more helpful on how I could rectify this, even sending me stuff to correct on them!!
Thanks again

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Black limestone setts

Setts arrived safely in wooden crate with no damages. Palletways unloaded exactly where asked to .
Setts varied in width and thickness but that is to be expected with a natural product.
Overall I'm happy with the quality and service provided .

October 2, 2024
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