Printemps Reviews 

Order 3904997.
I made a huge order of £2600 from this website on and ofcourse I did not know the courier is Evri. They have dumped my parcel outside my door which is clearly unsafe and is a communal area. On top of this i received an update from that day from Evri that it was there was a delay and it will be delivered next working day. Consequently when I got home my parcel was nowhere to be found. I have made a phone call to report this issue on April 3. I have sent a non declaration form with my id and details as requested and they informed me that the investigation will take a maximum of 15 days. Now it is almsot 20 days I have not received any updates. I phoned again today and game them my information to follow up my claim and the lady on the phone told me that she cannot locate or identify my order number or information? I am at a loss of words. I will have to claw my money back from paypal.

My order was cancelled from their side due to some logistics issues.
I was confirmed on email about the cancellation and I was informed that I won't be charged for the order.
In fact, my account was charged for the cancelled order. I emailed their customer service 3 times. They did not reply to any of my emails. I definitely won't buy from Printemps again.
I request my refund to be processed ASAP! Order 6445346.

I ordered a bag from Printemps in January, I was told the order was delayed and they opened an inquiry with the courier. Since then I have heard nothing, despite sending two follow up emails. I have also been told I cannot be refunded until I have received and returned my package.

I was scared to order on this site because of the negative reviews, however I saw recent positive ones and that the company were replying to reviews so I gave it a try and I had a great experience! The items I wanted were from a french company and way cheaper to buy on this site than other UK ones. I got my package very promptly with no import duties despite coming from France. Also it was neatly packaged with free stickers which were a nice touch. Just wanted to make a point to add a positive review since don't usually leave reviews. Thanks Printemps!

I had a wonderful experience at Armani Beauty in Printemps. Carol and her team are incredibly skilled but also fantastic advisers; I appreciated that they took the time to understand what I needed and what really was right for me. The first time I just randomly stopped to buy a lipstick and went out with 4 products Carol recommended me, two of which became essentials for me. So now I feel confident to always stop by whenever I need something new for makeup. Sometimes they are very busy and can't really give the time and attention they would like but they are always helpful and authentic.

I made 2 separate clothing purchases from Printemps and the experience has been a good one. The items arrived in about a week. Unfortunately, one of the items didn’t fit and I had to return it. I had to call Customer Services regarding a return label, they answered very quickly and were very helpful. The return and refund took about 2 weeks.

Extremely pleased with my purchase, ordered a fairly expensive coat (which they had a great deal on!) was apprehensive at first but very glad I went ahead with my order. Arrived within a week of my order and also very nicely packaged. Won’t hesitate to use again!

After an initial email to confirm despatch, everything went smoothly and the item was received on the 8th day after order was placed.

Communication from Printemps was good and tracking info was accurate too.

No additional duty charges or issues with customs and as the item was over £900.00 I was very happy not to have an another unexpected cost on top.

All in all I had a very good experience with Printemps and would purchase from them again.

Mark (UK)

Wasn't sure after reading these other reviews, but had a great experience!
Ordered a necklace to the UK on a Friday and it came exactly 7 days later. I was worried about customs, because with shipping my item was £1 over the threshold - but Printemps said on their website no extra duties would be applied, which was correct, I didn't have to pay anything extra.
Would definitely order again!

I was very worried having read the reviews but my order arrived today , beautifully packaged and great products - arrived within a week - absolutely thrilled.

Bad service ever, bought a candle via personal shopper but item arrived badly damaged because without proper packaging to secure the fragile item. Sent in email and no one get back from either printemps department and diptyque printemps!

Got a replied from printemps review saying they wil transferred to the relevant departmant to avoid reaccurance? How about my lost? Just ignored? I paid for a damaged item?!

Dont buy from these people I was sent a pair of Acne jeans with a manufacturing flaw and when I asked to return them was told it was my fault for wearing them! I didnt buy them just to look at!

I know that they were worn but I didnt see the flaw to start with and it is clearly a manufacturing fault and I sent pictures to prove this fact.

Took days and days to even reply and then they were patronising and unhelpful.

Will certainly not buy from this so called luxury retailer again!

I have order 4 months ago , they sent wrong item, n i do return it . But now i still haven’t got the refund or the shirt . Really bad experience!!!!!!!

After reading the reviews I was a little apprehensive ordering from this website however I was quite surprised at how smooth the process was. I ordered a dress on the 12th November. I received confirmation of order and notification when the item was dispatched. It arrived today, 19th November and the dress is exactly what I expected. Very happy with the service and I would be happy to order from them again.

I ordered sunflower Doc Marten boots GBP180 for a 16th birthday two weeks ago, the message reads delivery from 31st October. I have had no contact from Printemps at all since then regarding possible delays, and the birthday is now missed. Please improve your communication regarding delays but more importantly can you tell me where the boots are I've paid for?

Issues refunding in the form of original payment method. I have sent numerous emails with proof of address and bank details so they could issue my refund via bank transfer, still awaiting a refund. Customer service based in France and whilst professional and seemingly helpful they are limited to what they can do.

15th Nov update: Still awaiting my refund, said it has been issued but nothing, spoke to someone today who advised refunded as a credit note which I never requested. Avoid this company completely.

Absolutely shocking service from a “luxury” department store. I bought a Thom Browne jacket that was shipped reasonably quickly. It has since been lost (stolen) by Evri as it did not move for days on end. I had to repeatedly chase Printemps for three weeks for them to contact Evri as they wouldn’t speak to me, only the shipper. They finally agreed it was “lost” and I’ve now been waiting over a week to get my money back.

I’d suggest Printemps stop using Evri as there seems to be a theme with theft…

Absolutely fantastic service and really quick delivery, considering it was shipped from France. Ordered Saturday and products delivered the next Friday. Beautifully packaged, which was a bonus as they’re both gifts and the best price I have seen for one item I ordered, so I was really pleased. I must admit, I was a little worried after reading some reviews but had no reason to be and I will order from Printemps again.

After reading reviews I was concerned about delivery, however I had an excellent response from customer services with tracking info and I received my order within 5 days of ordering . I would definitely recommend this website based on my experience .

Very disappointed with the website ordered 2 coats that said they was in stock to then receive an email saying my order has been cancelled 4 days later still no email or confirmation of a refund and as it stands I’m £2800 down. Do not waste your time or money.