Printemps Reviews 

I have some good experiences with Printemps!

I ordered a bag and it came delivered fast and on time BUT the bag has some damaged and I want to change the bag so i sent the bag back. I dropped the box at drop point close to my house.

During those time I know it might take long and I'm afraid the available bag gonna be gone so I ordered another one (exactly same one that I returned)

Another package from another order came delivered and the bag looks perfect and in good condition.

Back to my return package. I contacted customer service and told them I wanna return and not exchange anymore because I already bought a new one. And they said they are waiting to receive my package.

But my package seems like it get lost during delivery because after a week past I still couldn't check any information. I went to ask at drop point and they couldn't give me answer.

I immediately let Printemps know that I couldn't track it at all and I'm afraid the package might be lost somewhere from delivery.

A couple days later I got an email that says my package is lost from them BUT they will exchange another bag for me and they are sending it.

I emailed them back immediately and asked for return and not exchange and they fixed everything for me and I got money back from that.

The response from customer service might take time but I'm really happy with your help!

i finally got a response from Printemps 2 days ago saying a investigation will take 15 days! i emailed them back saying this is not good enough and to please put me in touch with a manager. since then they have not replied or emailed me with any new information. they are ignoring me.
this is hands down the worst company iu have ever used. i work in customer service myself and there is no way my company would ever treat paying customer with such contempt. this is a fraudulent company , once they take your money the go silent.
DO NOT EVER BUY ANYTHING FROM THEM.
as earlier mentioned because they refuse to contact me directly i will continue leaving bad reviews on here everyday until my issue is resolved.
the tracking is now saying shipment cancelled with amazon.

My son ordered a jacket, arrived fine but didn’t fit properly so has requested a refund. Refund form received and completed but have been waiting nearly 2 weeks for a return label? Not sure why these are not included with the order to make it easier to complete a return? Emails sent twice now to request label, message sent on messenger! No phone number on site to contact. Where’s my label!!!!
Update 29th Jan label received today

I ordered express (order 7770370), it hasn‘t been picked up. No update in over 24h. No reply to any means of contact. What a joke. I‘ll file a complaint with PayPal. Luckily I paid with them

Update; it’s hard to find a phone number but the people on the phone are nice. They couldn’t really do anything to reassure me, but I wanted to point out that they wanted to help

Final update. It just arrived, 3 days late but everything is fine otherwise. Nerve racking unnecessary experience with a good ending at least. I also got refunded the shipping fees

Order 230202700630768321. An easy website to use and great products, especially as gifts for my fiancee. However, I placed my order and paid on 29th December and nearly 3 weeks later it's still not been delivered and no update or tracking available. I've contacted the Customer Service department several times and I've had no reply. It's the silence that's the most frustrating and worrying - I have paid for a lovely and expensive gift and no one has helped me understand when it will arrive. Please assist me Printemps.

Fast delivery, however, the return link in the email(ordered as guest) is not working. Please send return label for order 1662947. Thanks and best regards

I ordered a pair of Thom Browne shorts in the Sale. Paid for it. Next day received an email saying "My order cannot be dispatched and the order has been cancelled.

I contacted them again, asking for more details. Didn't here anything back. Pure customer disrespect and bad attitude.

I frequently shop at 24s with much better customer experience.

I went on their site today. The shorts have doubled in price to over £600.

By law I purchased in good faith and the transaction was completed. Therefore, they should honour my purchase.

Still have not heard from them. Trying to contact them by phone is mission Impossible.

So, so disappointed and upset!

Is this really how to conduct business? They are bringing shame on the Qatar Holding empire, with this disrespectful customer Service - Shame on them!

I have email evidence, if you want me to attach it, kindly contact me.

I ordered a pair of Thom Browne shorts in the Sale. Paid for it. Next day received an email saying "My order cannot be dispatched and the order has been cancelled.

I contacted them again, asking for more details. Didn't here anything back. Pure customer disrespect and bad attitude.

I frequently shop at 24s with much better customer experience.

I went on their site today. The shorts have doubled in price to over £600.

By law I purchased in good faith and the transaction was completed. Therefore, they should honour my purchase.

Still have not heard from them. Trying to contact them by phone is mission Impossible.

So, so disappointed and upset!

Bad customer service. I am still waiting for a refund for an order that I did a few weeks ago with amount over 400€! Order number 1986719. Please issue my refund as soon as possible. On the website it says that they already received the return, but still no refund to my bank account. With all the other bad reviews here it makes sense now. Even customer service takes forever to respond by e-mail. I tried to call them many times but no response either. Never again.

Edit: Right after I sent this message here I got a response and now everything is fine. I adjusted my review to 3 stars. Thanks

I did an order in 25

Delivery was great but the return link hasn't worked, it also states on the email that you can return within 21 days whereas the rest of the website states 30 days. I have an expensive pair of boots to return from the UK and emailed on November 29th but haven't heard anything back yet, bit frustrating as want to buy a larger pair as was advertised as a UK 3.5 but in actual fact it is a UK 3. My order number is 8134582. Hopefully, I eventually get a return link...

I did an order (dr Martens Bottines V Jadon II en cuir vegan 37 and dr Martens Sandales Blaire en cuir Noir 36) on 24th november 2023 on the german website of printemps. After entering my adress and completing the payment by giro transfer (my bank account has been charged with the price 175€, the Reference Number 483328580228026) . Until today I didn't receive neither an order confirmation nor my order. I Wrote Emails to the costumer service twice and asked for an order confirmation or a refund of my payment but I didn't get an answer. I tried with messenger and phonecalls and I didn’t get an answer either. I'm considering taking legal action.

What you say in your comment isn’t true. I have received an email, where you said that I have to wait 5 days to receive the Reimbursement. If I Company tells me that I will have my money back in 5 days, I don't have to reply. More than 5 days have already passt an I don’t have my money back.

Didn't get my Order, can't login my Account to check the Status. In the Order it said about 27.11.
Nobody is answering my 3 Mails, i tried to get in Contact via Facebook, no Answer. Very bad Customercare. My Ordernumber is 5483331 maybe I get an answer over here.

I placed an order with them. Almost two weeks went by and nothing had been shipped. Then I receive an email saying they cannot fulfill the order and they will refund me in full. But they only refunded me half of the total price for some reason! On top of that, when I go online I can see that the item is still in full stock. Atrocious customer service.

Made 2 orders on black friday, both came without any problems, it took over a week but was expecting that, great prices

My order 2415794 placed on 11th November and your tracking says it is LOST in TRANSIT from France to UK... I've waiting for 21 days... no item no response from you, Printemps.

I emailed you twice, no response. I opened the tickets on Printemps.com My activities, but no repones.

My order 2415794 Lost in transit. I've been waiting for 21 days. Please check and refund if lost.

Don't expect any level of customer service from this company! They ignore all attempts to contact them, yet find the time to delete any comments on their profile page that dare to question the lack of customer service they offer. My order is now 3 days late and the tracking is terrible, yet they don't respond to any queries at all.

Hi I ordered something on the 23 said delivery would be 28 th November. Won’t allow me to track. Order 5308595 can you tell mien I will receive thanks. It is now a day late

I can't understand all the negative reviews. I am more than satisfied! The dispatch was super fast and reliable! The goods are great! Any time again.

I placed an order (AEYDE boots "BELINDA", brown, size 41) on 7th of november 2023 on the german website of printemps. After entering my adress and completing the payment by giro transfer (my bank account has been charged with the price 172,50 € and the shipping costs 10 €; the bank reference is: "WG3KQQ7B3HP3J4C2 Printemps GLOPAL") the purchase process did not proceed any more. Until today I didn't receive neither an order confirmation nor my order. I contacted the costumer service twice and asked for an order confirmation or a refund of my payment but I didn't get an answer. I'm considering taking legal action.

UPDATE 22.11.2023: The costumer service contacted me via e-mail and initiated the refund of my payment within hours.