Printerland.co.uk Reviews 

9,369
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting helpful and knowledgeable staff who provide valuable recommendations and ensure a smooth ordering process. Many appreciate the competitive pricing and wide product selection, with orders often arriving promptly, next day, and products typically well-packaged and in good condition. However, some customers noted concerns about product quality or accuracy, citing instances of items arriving damaged, appearing used, or not matching advertised specifications. A few also found obtaining support for prematurely failed products challenging, sometimes requiring extensive effort or specific conditions for resolution.

What people talk about most

Product

People report positive experiences with products, frequently highlighting the quick delivery and ease of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Service

Users describe positive interactions with service, with many highly recommending the company and planning to... See more

Order

Clients share positive opinions on order, highlighting the ease of the online ordering process and the... See more

Price

Customers consistently express satisfaction with the pricing, often finding competitive rates and good value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were recommended a printer by our IT Specialists. Very easy to order online, then received a phone call to say item was out of stock but could replace with another model. Very prompt service rather... See more

Company replied

Rated 5 out of 5 stars

I was bamboozled by the number of options but a chat with one of the expert staff was really helpful in narrowing it down. After ordering I received a call suggesting a slight change to my toner orde... See more

Company replied

Rated 5 out of 5 stars

The support and advice received from Ashley was great. Once I had chosen, the delivery was very quick and support was offered after delivery. I would recommend Printerland and will use them again :-)... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great choice and competitive prices. Good communications and useful advice via email on the printer I chose. Next day delivery as promised and a courtesy email after delivery... See more

Company replied


Company details

  1. Office Supply Store
  2. Computer Store
  3. Printer and Scanner Store
  4. Toner Cartridge Supplier

Written by the company

Buy Online colour, mono and multifunction machines, laser printers from oki, xerox, konica minolta, hp, brother, lexmark, kyocera, epson, samsung, ricoh, kodak, dell, canon, tally genicom, multifunction machines and unbeatable prices on consumables.

Price Match Available

We won't be beaten on price

We won't be beaten on price
*Terms and Conditions The competitor must have the identical product in stock and available immediately to the general public. The competitors product price must include any charges for next day delivery. Offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items. We reserve the right to ask for written proof of a competitors offer before we beat the price. The price promise cannot be used in conjunction with any other offer. Any price match will be limited to one unit per customer within a 30 day period.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(9,369)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great printer

Easy to navigate the site with competitively priced items. The printer arrived the following day and the set up was straightforward. The quality of the print is very good. Happy customer.

February 2, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the review Rosemary, and for the feedback on your website experience. Enjoy the new printer!

Rated 5 out of 5 stars

Printerland has provided excellent…

Printerland has provided excellent communication and service.
I ordered a Epson printer and I am very content with the product.
I would recommend Printerland and a strong partner for office spaces.

January 21, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for review Josh, I'm glad you're happy with the printer, let us know if you need anything else.

Rated 5 out of 5 stars

Super service

Super service. This kind of top notch service doesnt exist anymore on the plannet, but here it is! Good prices as well, I shoped around.

February 2, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the great review and 5 lovely stars! Happy printing!

Rated 5 out of 5 stars

After comparing Brother printers

After comparing Brother printers on the Printerland web site, I contacted their pre-sales helpline to clarify a few points regarding the MFC-J5955DW. The call was answered promptly and the sales representative provided me with all the further information I requested in a friendly manner which enabled me to make my decision. I placed my order later that evening on line. I was contacted early the following morning to confirm my order and check order details etc. The printer and additional ink cartridges were delivered promptly in good condition. I was contacted a day later by email to ensure everything arrived safely. I have no complaints with the service, which was professionally carried out from pre-enquiries to delivery.

February 5, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the amazing comments John, I glad you found our advice and service helpful and you got everything you needed quickly. Please do come back to us should you need anything further.

Rated 5 out of 5 stars

Exlcellent value and all round service.

Printerland has an easy to navigate and understand website, this made selection of a printer very easy.

The price quoted for the printer was very good and the best I could find despite checking with a number of suppliers.

Placing the order was easy with excellent confirmation, updates and next day delivery.

I highly recommend this company and would purchase from them again.

December 10, 2025
Unprompted review
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Reply from Printerland.co.uk

Hi David, thanks for the great comments on the website experience, it's great to see our efforts going to good use. I'm glad you were able to narrow down your options. Enjoy your new printer!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Included easy instructions to follow. Very happy

February 13, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for taking the time to leave us 5-stars, we really appreciate the support and business.

Rated 5 out of 5 stars

My 2nd purchase of a printer from…

My 2nd purchase of a printer from Printerland & both times have been faultless service even when i had issues was quickly resolved.

February 6, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for coming back to shop with us again Stacey, and of course for the review and 5 amazing stars!

Rated 5 out of 5 stars

After much searching around other…

After much searching around other suppliers I ordered the printer from this company. The transaction went without a hitch but I was surprised that for a printer costing over £800 I had to pay postage. However, it arrived very quickly and lots of communication throughout. It was bought for use in a Men’s Shed.

February 8, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the review Sandra, I'm glad you chose us for your printer purchase and that we managed to get it to you quickly, I'll feed back your comments to the rest of the team. Let us know if you need anything else

Rated 5 out of 5 stars

Great service

Great service, prompt delivery and everything went smooth.

February 4, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the 5 star review and of course for your order!

Rated 5 out of 5 stars

Excellent advice and customer service

I had a couple of questions regarding the purchase of a photo printer and these were answered promptly, without bias and most importantly without any pressure to upgrade to a more expensive model. The ordering process was smooth and delivery was next day and tracked. I'd have no hesitation recommending Printerland.

February 10, 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Paul, thanks for the lovely comments on our service, I'm glad to see we answered your questions successfully, enjoy your new photo printer!

Rated 5 out of 5 stars

Perfect for my small buisness

As a small business owner, I wasn't sure what printer I needed. Received some good advice and really happy with both the printer and service. The printer arrived quickly, when they told me it would! I was looking at far more expensive printers but followed their advice and I'm really happy

January 26, 2026
Unprompted review
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Reply from Printerland.co.uk

Great to see we managed to save you some money by finding the right printer for you, I'm so pleased you found our advice helpful. Thanks for the great feedback!

Rated 5 out of 5 stars

Professional Operation

Fast delivery. Available stock. Competitive pricing.

January 22, 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Michael, thanks for the review and 5-stars. Let us know if we can do anything further for you. Enjoy!

Rated 5 out of 5 stars

Great service

Easy to order, communication very good. Deliveries are always timely. SOA3140002

February 6, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for leaving us 5-stars, we really appreciate your continued support

Rated 5 out of 5 stars

Great service

Easy ordering with next day delivery make Printerland our go to printer peripherals supplier.

February 5, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the continued business Ryan, we love to see our customers returning and we aim to continue providing the best service possible for you. Thanks for the stars!

Rated 5 out of 5 stars

Ordered a printer on Sunday afternoon.

Ordered a printer on Sunday afternoon.
Received a call Monday morning explaining that the printer had been replaced with another model and that would be sent instead.
Delivery next day by 11am.
Excellent service all round.

February 9, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for the 5-stars and great comments, I'm delighted to learn we managed to provide a suitable alternative to get you running quickly. Happy printing!

Rated 5 out of 5 stars

Great customer service

I wanted to replace an aging inkjet with a colour laser. I also wanted to avoid getting tied in to a subscription for consumables. I chose and ordered a printer on Printerland. A member of the team phoned me to make sure I was buying the right printer. He said they no longer recommend the model I had chosen (as it was approaching end of life) and worked with me to find an alternative. The alternative was just as capable and was a couple of £ cheaper. It was delivered the next day. Very happy with the whole process.

February 9, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the great review Charles, I'm glad everything arrived as expected and I hope to see you shopping with us again in the future

Rated 5 out of 5 stars

The best customer service I've ever experienced

This was the best customer service I've ever experienced.

I thought I'd been smart, done the research, compared with others, used ChatGPT, used search engines etc. and ordered the right printer.

I recieved a call from printerland asking me if I was sure that I really wanted it as it was released in 2017 and getting ink for it might become more difficult in the future. Which other company would have done that? I suspect none, they would have just taken the money and accepted the order. Incredible!

We had a chat on the phone about my needs and ended up with a better printer for less money (as long as Kyocera do give me my cash back, that is). A great result.

January 26, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for choosing to shop for a printer with us James, your comments are amazing and I'm so pleased to learn you appreciated our service so much. I'm sure you'll enjoy using your new Kyocera printer, please reach out if you need anything else!

Rated 5 out of 5 stars

Delivery was exceptionally quick and…

Delivery was exceptionally quick and accurate. There is a huge amount of printers to choose from and the filters help enormously with narrowing your search tailored to your requirement.There was an immediate follow up to make sure I had received my printer and that all was satisfactory. Excellent service I would strongly recommend.

February 3, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Hi Stephen, thanks for the feedback, I'm pleased to see the filtering on the website helped narrow your search. Enjoy the new printer!

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