Printerland.co.uk Reviews 

9,359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting helpful and knowledgeable staff who provide valuable recommendations and ensure a smooth ordering process. Many appreciate the competitive pricing and wide product selection, with orders often arriving promptly, next day, and products typically well-packaged and in good condition. However, some customers noted concerns about product quality or accuracy, citing instances of items arriving damaged, appearing used, or not matching advertised specifications. A few also found obtaining support for prematurely failed products challenging, sometimes requiring extensive effort or specific conditions for resolution.

What people talk about most

Product

People report positive experiences with products, frequently highlighting the quick delivery and ease of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Service

Users describe positive interactions with service, with many highly recommending the company and planning to... See more

Order

Clients share positive opinions on order, highlighting the ease of the online ordering process and the... See more

Price

Customers consistently express satisfaction with the pricing, often finding competitive rates and good value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were recommended a printer by our IT Specialists. Very easy to order online, then received a phone call to say item was out of stock but could replace with another model. Very prompt service rather... See more

Company replied

Rated 5 out of 5 stars

I was bamboozled by the number of options but a chat with one of the expert staff was really helpful in narrowing it down. After ordering I received a call suggesting a slight change to my toner orde... See more

Company replied

Rated 5 out of 5 stars

The support and advice received from Ashley was great. Once I had chosen, the delivery was very quick and support was offered after delivery. I would recommend Printerland and will use them again :-)... See more

Rated 5 out of 5 stars

Easy to navigate website, great choice and competitive prices. Good communications and useful advice via email on the printer I chose. Next day delivery as promised and a courtesy email after delivery... See more

Company replied


Company details

  1. Office Supply Store
  2. Computer Store
  3. Printer and Scanner Store
  4. Toner Cartridge Supplier

Written by the company

Buy Online colour, mono and multifunction machines, laser printers from oki, xerox, konica minolta, hp, brother, lexmark, kyocera, epson, samsung, ricoh, kodak, dell, canon, tally genicom, multifunction machines and unbeatable prices on consumables.

Price Match Available

We won't be beaten on price

We won't be beaten on price
*Terms and Conditions The competitor must have the identical product in stock and available immediately to the general public. The competitors product price must include any charges for next day delivery. Offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items. We reserve the right to ask for written proof of a competitors offer before we beat the price. The price promise cannot be used in conjunction with any other offer. Any price match will be limited to one unit per customer within a 30 day period.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,359)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Next day Delivery

Next day Delivery, competitive prices, smooth payment system, very pleased with customer service and product.

February 9, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Hi Christine, thank you for the lovely comments and 5-stars, I'm glad you enjoyed your visit!

Rated 5 out of 5 stars

When searching for new printer online…

When searching for new printer online felt a little overwhelmed so phoned Printerland and once i had spoken to one of the team who guided me to the correct product that was needed for my business ordered the printer and it was delivered very quickly and i am very happy with it and the service i experienced with Printerland
Thank you
Regards
Tony

March 12, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for the feedback Tony, we really appreciate your comments and stars. I'm glad we managed to narrow down your search in the end. Let us know if you need anything else.

Rated 5 out of 5 stars

Easy To Contact - Knowledgable Sales People

Easy to contact - Sales Person (Carl Bannon) proposed an alternative printer. It was delivered quickly. Easy to set up I’m really pleased with the results so far.
Would definitely recommend Printerland 5*****

February 11, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Hi Karen, I'll pass on your comments to Carl who will be delighted to hear his recommendation has been taken so well. Enjoy the new printer!

Rated 5 out of 5 stars

Website is easy to navigate with great…

Website is easy to navigate with great choice. Payment is easy. Great communication and very prompt delivery. A seamless purchase. Would buy from again.

February 6, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks so much for the feedback of the website experience David. I'm glad you founf everything straghtforward. We look forward to welcoming you back again!

Rated 5 out of 5 stars

Dealt with Xerox over their impossibly…

Dealt with Xerox over their impossibly complicated Cashback/Promotion schemes - and Matthew from Printerland (one of the managers) couldn't do enough to help me resolve it.

BUY FROM THIS UK COMPANY WITH CONFIDENCE!!

March 2, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Hi Alan, thanks so much for the feedback, I'm glad Matt helped you take advantage of the promotion. Please let us know if you need anything else.

Rated 5 out of 5 stars

Great service

Great service, considered my requirements for a new printer and provided clear and excellent advice on my options

February 22, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Hi John, I hope you're enjoying the new printer....and thanks for the review and stars!

Rated 5 out of 5 stars

I would very strongly recommend…

I would very strongly recommend Printerland. They are UK tax payers, and their customer service is fantastic. I would definitely buy another printer from them.

February 1, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the feedback Madeleine...and of course for the amazing 5-stars. Do let us know if we can help further

Rated 5 out of 5 stars

Refund of two cartridges

I bought two toner cartridges for my Lexmark. They didn't work well. Lexmark said it was because they weren't Lexmark cartridges. Maybe it was, or maybe it was a problem with the printer. I any event, Printerland refunded the cost of the cartridges without quibble. This is excellent service.

February 11, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I'm glad to see we sorted the issue for you Michael. Of course please get back in touch if you need any further support. Thanks so much for the 5-star review.

Rated 5 out of 5 stars

Excellent service from both sales and support

I bought a laser printer at a very competitive price from Printerland, delivery was as promised next day and the printer arrived undamaged delivered by Parcelforce. The printer was advertised with a 3 year warranty and i was unable to find it on the HP website so i contacted Printerland's help Centre and Vincent Kumar, the Customer service representative found the link on the hp website and completed the registration on my behalf explaining fully the process, within 10 days i had the confirmation from HP that the 3 year care package was now active.
Excellent service from both sales and support.

January 23, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks so much for the great review Peter, Vincent will be delighted to read the feedback on his support. Let us know if you need anything else.

Rated 5 out of 5 stars

Above and beyond

I ordered the printer at a good price from what I thought was a discount box shifter.
But they contacted me to check that I really wanted the model I had ordered as another might be better value- great service in making me aware.
I received my order the next day. Works perfectly. Very happy customer. Would definitely use again.

February 19, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Hi Andrew, thanks for leaving us such great feedback on your experience shopping with us, we love to see our customers happy with our efforts! We hope to see you at Printerland again soon.

Rated 5 out of 5 stars

Great service and speedy delivery

I ordered a printer earlier this month and have now had the item for around 2 weeks. The printer is of great quality and I am incredibly pleased with the product which is exactly as described on the website. Delivery was really fast and the item arrived in secure packaging. I would definitely recommend using Printerland if you are in need of printing supplies!

February 10, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thakyou for your lovely comments on the product and our service. Thanks for recommending us to others, we really value your support! Enjoy the new printer!

Rated 5 out of 5 stars

Consistent reliable excellent customer…

Consistent reliable excellent customer service from Wayne Toner and his team over a number of years as a customer. Competitively priced printers and accessories and next day delivery from a good courier (usually Parcelforce in my experience).

February 25, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Wayne will be ecstatic to read your comments Michael! Thanks so much for your amazing review!

Rated 5 out of 5 stars

Quick Deliveries & Good Choice

We are a regular customer and always happy with the choice, service and delivery of printers. Usually with us by next day which is great!

February 12, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for returning yet again to place an order with us, great to see we continue to meet your expectations. See you again soon!

Rated 5 out of 5 stars

Outstanding Support from Customer Service

The customer service and administrative teams were extremely helpful and supportive. They responded quickly, providing clear and useful information to resolve the issue efficiently.

February 24, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Good afternoon Nika,

I am very sorry to hear of the delivery issue and for your dissatisfaction with the overall service as a result.

Unfortunately, I cannot locate your order from the name shown on your Trustpilot account, so I have asked Trustpilot to request your order number so that I can investigate this with the aim of resolving it to your satisfaction.

Alternatively, if you could contact me directly at the email address below, that would be greatly appreciated

Kind regards
Matthew
Customer Service Manager
m.ackers@printerland.co.uk

Rated 5 out of 5 stars

Great selection and better prices …

Great selection and better prices than found on other sites for the same model. Quick and easy ordering. Next day delivery was great as we were in need of a printer as ours packed up. Quick follow up invoice. Great customer service with a follow up email confirming delivery and satisfaction. The added offer for extended warranty was a great bonus not to missed too.

February 13, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thank you so much for the 5-stars, and for the feedback on your ordering and post order experiences. We're really grateful for your support!

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, Matthew that called me up to check product was correct etc was very polite, and support after delivery was great when I had a small issue installing it in our printer which they quickly responded to and explained how to sort.

February 12, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for the great comments Kyle, it's great to see Matthew's efforts going down so well, I'm pleased to see we got everything sorted for you.

Rated 5 out of 5 stars

The best place for printers!

I'd definitely come here first if I were buying another printer. The information pre-sale was excellent and significantly greater than elsewhere. It was the only site I could find that had enough of a range to make a thorough comparison and when we'd made up our minds delivery was rapid and trouble free.

January 15, 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I'm glad we managed to narrow down your search Michael. Thanks so much for the feedback and of course for the great review!

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