I have been a client for many years. Although I haven't claimed, every time for renewal, the price increase is "a joke". Therefore, I'm need to phone and discuss. The price reduces to a "competitiv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very well looked after by the young lady who answered my call and did all that was necessary to transfer the policy to my name as my husband died eight months ago. She was most carful and effic... See more
Company replied
I got my renewal quote from privilege and it was considerably higher than what I had paid for the previous year. I was seriously considering going onto a price comparison site to get alternative quote... See more
Company replied
I recently made a claim on my buildings insurance through Privilege and was thoroughly pleased with the whole experience. I had to call a number of times for various reasons and everyone I spoke to wa... See more
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Company details
Privilege
Written by the company
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contact info
United Kingdom
- www.privilege.com
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Having received this year’s quote I…
Having received this year’s quote I phoned up and spoke to a very helpful lady who was able to reduce this year’s premium substantially. Thank you very much.
June 5, 2026
Reply from Privilege
We're so glad to hear we could help reduce your premium substantially. Thank you for sharing your positive experience with us! Christy
Nice experience with this insurance…
Nice experience with this insurance provider, easy to manage all the details online
June 2, 2026
Reply from Privilege
We're glad you found managing your insurance details online easy. Thank you for your feedback! Christy
Had already had a renewal notice and…
Had already had a renewal notice and decided to accept it.
Needed to change my bank details and everything was done smoothly and efficiently.
5 stars
June 5, 2026
Reply from Privilege
We're so glad to hear your renewal and bank detail update went smoothly and efficiently. Thank you for your wonderful feedback! Nathan
Super timely follow up contact when…
Super timely follow up contact when insurance was due for renewal . Friendly efficient staff, to answer all questions, excellent quote, was given the opportunity to consider and check any possible changes.
Trustworthy, dependable quote within my family budget.
June 4, 2026
Reply from Privilege
We truly appreciate your kind words! We are delighted to know our team provided excellent service and a dependable quote within your budget. Thank you for sharing your positive experience. Christy
Communication
My home insurance policy was automatically renewed this morning despite my having turned off ‘auto renew’. Impossible to cancel policy on my account hub. Like many companies these days, Privilege does not provide an email address for communication. I am overseas and now face an expensive call to cancel the policy.
June 5, 2026
Unprompted review
Reply from Privilege
You can message our social media team to help with your auto renewal. Please use the link below. Thanks, Christy
m.me/PrivilegeUK
Great efficient help
The politeness and friendliness and helpfulness of the telephone operative made my phone call easy, being able to assist with my query in a very red efficient manner..
May 21, 2026
Reply from Privilege
We are so pleased to hear our telephone operative provided such helpful and efficient service. Thank you for sharing your positive experience! Christy
Good renewal price but with need to…
Good renewal price but with need to install driving telemetric device. The usual frustration setting up/entering new passwords on yet another app/website to get installation instructions to install device, however neither will provide the instructions. Now have the privilege of contacting Privilege to raise a query how to install said device. Cue more time wasting.
June 4, 2026
Unprompted review
Reply from Privilege
We appreciate you sharing your experience. We are sorry to hear about the difficulties you encountered with the telemetric device installation and accessing instructions. Christy
Excellent service,
Excellent service, cost of my car insurance has remained relatively stable for last 4 years
June 4, 2026
Reply from Privilege
We are delighted to hear you've experienced excellent service and stable car insurance costs with us. Thank you for your kind words. Christy
Everything perfectwent smoothly and staff were…
Everything went smoothly and staff were lovely
June 4, 2026
Reply from Privilege
We're glad everything went smoothly. Thank you for your kind words. Christy
Reply from Privilege
We appreciate your feedback. Christy
Great customer service
It was a pleasure to have the opportunity to speak to the person who gave a great service and was very helpful
June 4, 2026
Reply from Privilege
We're so glad to hear you had a great experience with our service. Thank you for your kind words! Christy
Reply from Privilege
We're happy you found it easy and quick. Christy
i trusted you keep your quote in…
i trusted you keep your quote in comparison with others
June 1, 2026
Reply from Privilege
We're glad we could meet your expectations with our quote. Thank you for your trust. Christy
R Kelham …
Been with Privilege for a long time always been very helpful when ever ive called staff very friendly easy to talk to
Would definitely recommend
Thankyou
June 4, 2026
Reply from Privilege
We are so pleased to hear about your positive experience with us. We truly appreciate your kind words and recommendation. Thank you! Christy
Absolute waste of- sold me a driveXpert…
Absolute waste of- sold me a driveXpert (black box needs installed) when im 53 with 34 years experience and no accidents, however cancelled within my 14 days and was only charged £8.15 - think you’d have issues after 14 days, also their re-quote without this black box was too expensive!
June 1, 2026
Reply from Privilege
We appreciate you sharing your experience. We regret that our initial quote didn't meet your expectations and caused inconvenience. Please message us and we can look into your experience further. Thanks, Christy
m.me/PrivilegeUK
Very expensive
Very expensive, in ten years without accidents and I laugh at the discounts, I'm even considering changing the company
May 31, 2026
Reply from Privilege
We appreciate your feedback regarding pricing and discounts. Our prices are reviewed each year and reflect the changing costs and market conditions we face as an Insurer. It's also based on several factors and the products and services we offer. We appreciate you've been with us for ten years without any accidents. We hope once you've shopped around and compared products, you find the best cover to suit your needs. Christy
Huge increase from price quoted to…
Huge increase from price quoted to actual renewal in just a 3 week period, almost 50% despite no claims being made etc. We were truly stunned and no reasonable explanation was offered.
June 4, 2026
Reply from Privilege
Hi. Thanks for the review. We appreciate your feedback, as we're always looking for ways to improve. Our prices are reviewed yearly to reflect changes in claims costs and current market conditions, but it's never our intention to send you a price you're not happy with. We're always happy to check your renewal price, so please don't hesitate to get in touch. Nathan
Excellent renewal quote
Excellent renewal quote. Renewed efficiently.
Don't always manage online information very well.
June 3, 2026
Reply from Privilege
Hi Christine. We appreciate your positive feedback on your renewal. We are always working to improve our online information. Rach
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