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Proback Clinics Reviews 

562
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and caring staff who provide exceptional treatments, detailed explanations, and welcoming customer service throughout the process. Many people note significant pain relief, improved mobility, and life-changing results after completing their targeted recovery programs and therapies. Consumers emphasize that the clinic environment is comfortable and that the therapeutic tools deliver very effective outcomes. However, some customers also noted frustrations regarding the frequent rotation of practitioners during their ongoing therapy sessions. A few reviewers experienced issues with staff changes, feeling that clinic organization could be better managed and communication improved.

What people talk about most

Service

Clients share positive opinions on service, noting that the entire team is professional, caring, and... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and caring... See more

Product

Users describe positive interactions with product, expressing deep satisfaction and noting that treatments... See more

Customer service

Reviewers express high satisfaction and positive feedback regarding customer service, highlighting supportive... See more

Quality

Customers consistently note positive experiences with quality, highlighting noticeable progress in conditions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm so grateful to the team for helping me regain functionality in my joints. They are like friends who truly care about my recovery. A big shout out to Arlene for his dedication, empathy and compa... See more

Company replied

Rated 5 out of 5 stars

Found Proback Clinic on Instagram with an offer for a consultation. The process was smooth and the team was very helpful and responsive Yohanis mg assigned practitioner is a gem! He’s thorough with... See more

Company replied

Rated 5 out of 5 stars

Open app Your location Proback Advanced Back Care - Prolotherapy and Prolozone Clinic Flat 4, Evelyn Mansions, Carlisle Pl, London SW1P 1NH Chiropractor Debbie B 58 points 4 days ago I ca... See more

Rated 5 out of 5 stars

Proback, life changer. After years of lower back pain and costly visits to the chiropractor, I heard about Proback. Very hesitant to go at first but all the staff were amazing. All very professiona... See more


Company details

  1. Chiropractor
  2. Osteopath
  3. Physical Therapist
  4. Sports Medicine Physician

About Proback Clinics

Written by the company

Are you ready to be pain free? Proback Clinic Victoria is a leading multidisciplinary healthcare clinic dedicated to providing innovative, non-surgical solutions for spinal and musculoskeletal conditions. Our mission is to help patients achieve lasting relief from pain, restore mobility, and enhance overall function using the latest in evidence-based therapies and a team-based approach to care.

At Proback Clinic Victoria, we specialize in advanced treatment modalities including:

Shockwave Therapy – A non-invasive treatment that stimulates healing and tissue regeneration for chronic soft tissue injuries and joint pain.

Spinal Decompression Therapy – A safe, effective solution for disc-related conditions, such as herniated or bulging discs, sciatica, and spinal stenosis.

K Laser Therapy – High-intensity laser treatment that accelerates tissue repair, reduces inflammation, and relieves pain.

Radiofrequency Therapy – Targeted treatment for chronic pain by disrupting nerve signals and promoting long-term relief.

Prolozone Therapy – An oxygen-ozone injection therapy that stimulates tissue repair and reduces inflammation in joints and soft tissues.

Prolotherapy – A regenerative injection technique that promotes natural healing and strengthens weakened connective tissues.

Our expert multidisciplinary team includes experienced Chiropractors, Osteopaths, Physiotherapists, and Sports Therapists, working collaboratively to create personalized treatment plans for each patient. Whether you're recovering from an injury, managing a chronic condition, or aiming to optimize physical performance, our integrative approach ensures comprehensive care tailored to your specific needs.

Conveniently located in Victoria, we are proud to be a trusted destination for individuals seeking progressive, patient-centered care in spinal health and rehabilitation.

Proback Clinic Victoria – Restore. Regenerate. Renew.


Contact info

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Proback Clinic Victoria

Book a consultation today to start your journey to a pain free life!

4.8

Excellent

TrustScore 5 out of 5

562 reviews

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4.8

All reviews

(562)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had a great experience with the…

I have had a great experience with the clinic who have helped me so much with my back and knees. I felt an improvement straight after my first set of injections. Arlind is really good at putting you at ease and talking to you whilst do your procedure 5 stars to him and the team

July 21, 2026
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Reply from Proback Clinics

Harbjan thank you so much for taking the time to leave this wonderful review — it really means a great deal to the whole team.
It is so lovely to hear that you felt an improvement straight after your very first set of injections — that is exactly the kind of response we hope for and it is always incredibly rewarding to hear.
Your kind words about Arlind will mean so much to him. Making patients feel comfortable and at ease throughout their procedure is something he takes real pride in and it is wonderful to hear that came through so clearly in your experience.
We are delighted to have been able to help with both your back and your knees and we look forward to continuing to support you on your recovery journey.
Thank you again Harbjan — from Arlind and the whole Proback team

Rated 5 out of 5 stars

Proback Clinic in Victoria

Found Proback Clinic on Instagram with an offer for a consultation.
The process was smooth and the team was very helpful and responsive
Yohanis mg assigned practitioner is a gem! He’s thorough with explaining the diagnosis and caring with the treatments . The reception team is sweet and attentive. I highly recommend Proback Clinic if you need help with back pain

July 21, 2026
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Reply from Proback Clinics

Virginia thank you so much for taking the time to leave this wonderful review — it really means a great deal to the whole team
We are so glad you found us on Instagram and that the consultation process felt smooth and straightforward from the start — that is exactly the experience we want every patient to have.
It is absolutely lovely to hear such kind words about Yohanis — he is a hugely valued member of our team and his thoroughness, care and dedication to his patients is something we are incredibly proud of. We will make sure he sees this!
Our reception team will also be delighted to hear your kind words — they work so hard to make every patient feel welcome and looked after from the moment they walk through the door.
We look forward to continuing to support you on your recovery journey Virginia and please do not hesitate to get in touch if you ever need us 🙏

Rated 5 out of 5 stars

Knee pain

Ive been in pain for over 2 years with my knees after 2 injections of prolozone my pain is less severe and im walking 100% better ,honestly give these guys ago they know what they are doing , its definetly working for me

July 17, 2026
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Reply from Proback Clinics

Tom thank you so much for taking the time to share this — it genuinely means the world to us 🙏
Two years of knee pain is a long time to be suffering and we are absolutely delighted to hear that you are already walking so much better and experiencing less pain after just two Prolozone sessions. That is a really encouraging response and exactly the kind of progress we love to see.
We look forward to continuing your treatment and building on these early results — the best is very much still to come!
Thank you for trusting us with your care and for recommending us so warmly to others. Reviews like yours are a reminder of exactly why we do what we do

Rated 5 out of 5 stars

They r the best and helpful for ur…

They r the best and helpful for ur treatment

June 26, 2026
Unprompted review
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Reply from Proback Clinics

Thank you so much Alan — short and sweet but it means a great deal to us!
We are so glad you have had a positive experience and that you felt well looked after throughout your treatment. That is exactly what we strive for every single day.
We hope you are continuing to feel the benefits and please do not hesitate to get in touch if you ever need us again 🙏

Rated 5 out of 5 stars

Excellent

I had a vey successful recovery from my lower back pain with shock therapy. The team at Proback Victoria is very helpful and supportive. My consultant Ayushi is very knowledgable and answered all my concerns and gave excellent advice over the course of treatment I will highly recommended.

June 4, 2026
Unprompted review
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Reply from Proback Clinics

Thank you so much for taking the time to leave this wonderful review — we are absolutely delighted to hear about your successful recovery from lower back pain.
It is so lovely to hear that Ayushi made such a positive impression throughout your treatment. She is a hugely valued member of our team and her knowledge, care and dedication to her patients is something we are really proud of — so it means a great deal to hear that reflected in your experience.
We wish you continued good health and please do not hesitate to get in touch if you ever need us again

Rated 5 out of 5 stars

Suffering from acute sciatic pain on my…

Suffering from acute sciatic pain on my back and knees, and barely able to walk, I went to Proback to address the root cause of my problems. After a consultation and x-rays, I was prescribed a targeted treatment plan, which involved laser therapy, radio frequency and prolozone injections. Thanks to the amazing team (especially Shola and Musadir), I am virtually pain free with improving mobility and sleeping better. I highly recommend the clinic to get your life back on track.
Cynthia

April 9, 2026
Unprompted review
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Reply from Proback Clinics

Hi Cynthia, thank you for taking the time to share your experience.
Going from struggling with acute sciatic pain and difficulty walking to being virtually pain-free, more mobile and sleeping better is a fantastic result. We're delighted to hear that your treatment plan, including laser therapy, radio frequency treatment and Prolozone injections, has helped you get your life back on track.
Shola and Mudasir will be especially pleased to hear your kind words, and we'll be sure to share your feedback with them.
Thank you again for your trust and recommendation. We wish you continued progress and wellbeing.
—The Proback Victoria Team

Rated 5 out of 5 stars

Best Clinic Ever!!

ProBack changed my life!! I would like to specifically mention Arlind and Gersi and Kunjal. All are very professional, skilled and amazing people!! A special mention goes to the reception team who are always incredibly welcoming friendly and amazing!!
I highly recommend ProBack to anyone seeking effective back pain treatment!!

June 5, 2026
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Reply from Proback Clinics

Hi Ervin, thank you for your fantastic review.
We're delighted to hear that you've had such a positive experience and that your treatment has made such a difference for you.
Arlind, Gersi and Kunjal will be thrilled to receive your kind feedback, and we're especially pleased to hear that our reception team helped make every visit welcoming and enjoyable.
Thank you for your recommendation and for trusting us with your care.
—The Proback Victoria Team

Rated 5 out of 5 stars

Friendly team who communicate well with…

Friendly team who communicate well with their patients/clients, I was given appropriate information about my needs and was given a plan of treatment to help with my needs/condition.
Arlind, Mudasir and other clinical staff provided caring and informative treatments.

The reception staff were always very welcoming and caring.

June 3, 2026
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Reply from Proback Clinics

Hi Jorge, thank you for your kind review.
We're delighted to hear that you felt well informed throughout your treatment journey and that the team took the time to explain your options and create a plan tailored to your needs. It's great to know that your Prolotherapy, Prolozone and Shockwave Therapy treatments were delivered in a way that helped you feel supported and confident in your care.
Arlind, Mudasir and the wider clinical team will really appreciate your feedback, and it's wonderful to hear that our reception team helped make each visit a welcoming and positive experience.
Thank you again for your trust and recommendation.
—The Proback Victoria Team

Rated 5 out of 5 stars

The pains in both knees reduced after…

The pains in both knees reduced after the second treatment. The swellings went away. Mobility improved and I can now bend the worse knee a bit. I look forward to continuing the Prolozone treatment! Thanks to Probacks!

March 20, 2026
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Reply from Proback Clinics

Hi Janet, thank you for sharing your experience—we’re delighted to hear about the progress you’ve made so far.
It’s great to know that the pain in your knees has reduced, the swelling has settled, and your mobility has improved after starting the Prolozone treatment. Being able to bend your knee more comfortably is a wonderful step forward.
Thank you for your trust in us, and we look forward to supporting you as you continue your treatment journey.
—The Proback Victoria Team

Rated 5 out of 5 stars

Five stars

Five stars. For any problem related to physiotherapy or chiropractic, especially Arlind Sela and Dimitar Petrov, I recommend starting with the Proyak Center. They provided me with the right equipment and the necessary exercises.

May 23, 2026
Unprompted review
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Reply from Proback Clinics

Hi Aboalsl, thank you for the five-star review and for your recommendation.
We’re really pleased to hear you found the treatment, exercises and support helpful throughout your recovery. Arlind and Dimitar will especially appreciate your kind words.
Thanks again for choosing Proback.
—The Proback Victoria Team

Rated 5 out of 5 stars

Everyone in this clinic is very…

Everyone in this clinic is very courteous and helpful. Nothing is too much trouble and I would gladly give 11 out of ten if it were possible. I'm happy with my treatment although. I was very apprehensive about the injections. There was no need for concern!! I thoroughly recommend this clinic. No complaints as far as I'm concerned. Thank you Proback for all your kind help.

May 8, 2026
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Reply from Proback Clinics

Hi Rosa, thank you so much for your kind words—they really mean a lot to the team.
We’re so pleased to hear you felt comfortable and well looked after throughout your treatment, especially after feeling apprehensive about the injections.
Your recommendation and support are hugely appreciated. Thanks again for trusting us with your care.
—The Proback Victoria Team

Rated 5 out of 5 stars

I was very sceptical initially

I was very sceptical initially, however i did a bit due diligence, and gave them a try, i have noticed a significant difference in my knee, so much so, that I'm now running and sprinting again, which i though i wouldn't be able to do again, i have had three Prolozone injections so far, over the course of three months, so far so good, be interesting to see how long it will last, but like i said so far so good.

April 29, 2026
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Reply from Proback Clinics

Hi Roger, thanks for sharing your experience—and for being open about your initial scepticism. It’s great to hear how much of a difference you’ve noticed in your knee, especially being back to running and sprinting again.
You’ve made strong progress over the three Prolozone treatments so far. Results can continue to build, and how long they last does vary from person to person, but we’ll be here to support you and help you maintain that progress.
Really appreciate you putting your trust in us.
—The Proback Victoria Team

Rated 5 out of 5 stars

Proback gave me my life back

Proback should be identified on google maps as having the highest concentration of really nice people anywhere on the planet. I've had back aches all my life and have learnt how to get back on track BUT this time was different. Walking quickly wasn't too bad but walking slowly was dire and standing still was painful within minutes. After 4 months and no improvement I knew I had to go and get help. Proback was recommended to me by my daughter. Friendly, positive staff put you at ease and serious minded intent give you confidence. As a way to assess my improvement I parked about a mile from the railway station I used. Before I started treatment the walk took me almost half an hour with several forced stops and thoughts of if I would make it. I noticed improvements after just a few treatments and after the 6th session, I could do it without stops and in 15 minutes but not without some pain. By the 12th session I no longer had any pain. Ayushi was the lead practitioner for my treatment and was great in everyway, Gersi also needs my thanks for the work he also did on my back. To name just those two seems unfair because all the staff are so professional, kind and caring. Thanks Proback

April 27, 2026
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Reply from Proback Clinics

Hi Steve, this was a brilliant read—thank you for taking the time to share it.
That walk to the station says it all. Going from needing stops and wondering if you’d make it, to walking it in 15 minutes and now pain-free is a huge shift.
We’re really glad you felt supported by Ayushi, Gersi and the whole team throughout your treatment—that means a lot, as creating that kind of environment is exactly what we aim for.
Thanks again for trusting us, and for such a thoughtful recommendation.
—The Proback Victoria Team

Rated 5 out of 5 stars

Very pleased and very professional

I've been having injection treatments for the last few months with Arlan, and my arm has felt so much better after these treatments. I am very happy with the service I received.

April 27, 2026
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Reply from Proback Clinics

Hi Denise, thanks for your feedback—really glad to hear your arm is feeling so much better after the injections.
We’ll be sure to pass this on to Arlan, he’ll really appreciate it.
Thanks again for choosing us.
—The Proback Victoria Team

Rated 5 out of 5 stars

Very helpful staff and kind people

Very helpful staff and kind people, would definitely recommend.

April 24, 2026
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Reply from Proback Clinics

Hi Mirian, thank you—that’s really kind of you to say.
We’re glad you had a positive experience with the team, and we really appreciate the recommendation.
—The Proback Victoria Team

Rated 5 out of 5 stars

Highly Recommended for Complex Back Pain Treatment

I came to Proback Clinic for chronic and severe lower back and coccyx pain, which I’ve been struggling with for a long time. I also have a strong phobia of needles, which made treatment very difficult for me at first.
The neuro-prolotherapy injections have helped me the most. Thanks to Dr Chris’s patience, professionalism, and understanding since starting treatment in 2025, I’ve been able to continue and complete my sessions.
The biggest difference for me is not just in my physical symptoms, but also in my confidence. At my most recent session on 26 March 2026, where I had injections, I managed to get through the entire treatment without any tears—something I never thought would be possible.
What really stood out to me was the care, reassurance, and expertise from Dr Chris and the team. They are incredibly supportive, professional, and truly understand how to handle complex conditions while making patients feel at ease.

I’m very grateful for the support I’ve received and would highly recommend them.

March 26, 2026
Unprompted review
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Reply from Proback Clinics

Hi Porscha, thank you for sharing this—it really means a lot.
What you’ve achieved is huge. Going from a strong fear of needles to getting through a full session without tears is no small thing, and we’re so glad we could support you through that.
It’s great to hear the neuro-prolotherapy has helped your back and coccyx pain, but just as importantly, that your confidence has grown along the way.
We’ll make sure Dr Chris and the team see your kind words. Thanks again for trusting us with your care.
—The Proback Victoria Team

Rated 5 out of 5 stars

Understanding very professional putting…great support

Understanding very professional putting all my trust in to them
All as friendly understand how you feel but above all they explain everything to you

March 27, 2026
Unprompted review
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Reply from Proback Clinics

Dear Rose, thank you for your kind words—we really appreciate it.
We’re glad you felt well looked after by the team, and that everything was clearly explained along the way. Building that trust and understanding is so important to us.
Thanks again for your recommendation.
—The Proback Victoria Team

Rated 5 out of 5 stars

Very good service my pain in chest gone…

Very good service my pain in chest gone and my shoulder feels better thank you

March 19, 2026
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Reply from Proback Clinics

Dear Armando, thank you for taking the time to share your feedback. We’re really pleased to hear that you’ve had such a positive outcome and that your chest pain has resolved, with your shoulder also feeling better.

Your kind words mean a lot to the team and we’re glad we were able to support your recovery.

We wish you continued health and wellbeing.

Rated 5 out of 5 stars

I have had 80% improvements with my…

I have had 80% improvements with my back pain the staff and therapist are very friendly , professional and helpful explaining my issues and what treatment will be beneficial.

February 27, 2026
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Reply from Proback Clinics

Dear Narriman, thank you for taking the time to share your experience at Proback. We’re delighted to hear about the significant improvement in your back pain and that you’re feeling so much better.

It’s also great to know that you found our team friendly, professional and helpful in explaining your condition and treatment plan.

Thank you again for your trust, Narriman. We wish you continued progress and lasting wellbeing.

Rated 5 out of 5 stars

Exceptional

I have been a patient at Proback since August 2025 following a debilitating L4/L5 disc herniation. After a targeted course of Radial Shockwave therapy and spinal decompression, I feel completely liberated from the sciatic pain that previously dominated my life.

The clinical expertise here is matched only by the exceptional service. The Front of House team, Dipa, Melinda and Nes, provides a true VIP experience, consistently accommodating my complex work schedule and shifting time zones with grace and flexibility- thank you for being patient with my schedule!

A special thank you to my main therapists—Yohannes, Gursy, and Demetar—who didn't just treat my symptoms, but educated me on how to protect my back and prevent future injury. The whole team is wonderful; my apologies for not remembering all your names!

This treatment has been life-changing, and I’m looking forward to continuing with bi-monthly maintenance. I cannot recommend the Proback team highly enough.

March 8, 2026
Unprompted review
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Reply from Proback Clinics

Hi Mark, thank you for such a thoughtful review—we really appreciate you taking the time to share your experience.
Going from a debilitating L4/L5 disc herniation to being free from sciatic pain is a huge shift, and we’re glad the shockwave therapy and spinal decompression helped you get there.
It’s also great to hear how well the front of house team supported you around your schedule—that flexibility is something we know makes a real difference.
Yohannes, Gursy and Demetar will really appreciate your feedback too, especially knowing the education side of your care has helped you feel more confident moving forward.
Thanks again for your trust, and we look forward to supporting you with your ongoing maintenance.
—The Proback Victoria Team

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