I'm so grateful to the team for helping me regain functionality in my joints. They are like friends who truly care about my recovery. A big shout out to Arlene for his dedication, empathy and compa... See more
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Are you ready to be pain free? Proback Clinic Victoria is a leading multidisciplinary healthcare clinic dedicated to providing innovative, non-surgical solutions for spinal and musculoskeletal conditions. Our mission is to help patients achieve lasting relief from pain, restore mobility, and enhance overall function using the latest in evidence-based therapies and a team-based approach to care.
At Proback Clinic Victoria, we specialize in advanced treatment modalities including:
Shockwave Therapy – A non-invasive treatment that stimulates healing and tissue regeneration for chronic soft tissue injuries and joint pain.
Spinal Decompression Therapy – A safe, effective solution for disc-related conditions, such as herniated or bulging discs, sciatica, and spinal stenosis.
K Laser Therapy – High-intensity laser treatment that accelerates tissue repair, reduces inflammation, and relieves pain.
Radiofrequency Therapy – Targeted treatment for chronic pain by disrupting nerve signals and promoting long-term relief.
Prolozone Therapy – An oxygen-ozone injection therapy that stimulates tissue repair and reduces inflammation in joints and soft tissues.
Prolotherapy – A regenerative injection technique that promotes natural healing and strengthens weakened connective tissues.
Our expert multidisciplinary team includes experienced Chiropractors, Osteopaths, Physiotherapists, and Sports Therapists, working collaboratively to create personalized treatment plans for each patient. Whether you're recovering from an injury, managing a chronic condition, or aiming to optimize physical performance, our integrative approach ensures comprehensive care tailored to your specific needs.
Conveniently located in Victoria, we are proud to be a trusted destination for individuals seeking progressive, patient-centered care in spinal health and rehabilitation.
Proback Clinic Victoria – Restore. Regenerate. Renew.
Flat 4, Evelyn Mansions, Carlisle Place, Westminster, SW1P 1NH, London, United Kingdom

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I came to Proback Clinic for chronic and severe lower back and coccyx pain, which I’ve been struggling with for a long time. I also have a strong phobia of needles, which made treatment very difficult for me at first.
The neuro-prolotherapy injections have helped me the most. Thanks to Dr Chris’s patience, professionalism, and understanding since starting treatment in 2025, I’ve been able to continue and complete my sessions.
The biggest difference for me is not just in my physical symptoms, but also in my confidence. At my most recent session on 26 March 2026, where I had injections, I managed to get through the entire treatment without any tears—something I never thought would be possible.
What really stood out to me was the care, reassurance, and expertise from Dr Chris and the team. They are incredibly supportive, professional, and truly understand how to handle complex conditions while making patients feel at ease.
I’m very grateful for the support I’ve received and would highly recommend them.

Reply from Proback Clinics
I’m happy to share my experience!
Last year, I could hardly walk. My knee was very painful after I had an accident. I damaged my ligament (MCL).
Arlind Cela and Mohammed Mudasir Hussain were very good and very helpful. I had a few sessions of prolotherapy (prolozone) injections, and after that, I got better and better every day.

Reply from Proback Clinics
I had a truly fantastic experience at Proback Victoria and cannot recommend this clinic highly enough. I suffer from spinal stenosis with scoliosis, which caused severe and persistent pain in my right leg and had a significant impact on my daily life.
We initially tried shockwave therapy and back extension treatments, but unfortunately these were not effective for me. Thanks to the expertise of Dr Christian Allard, the team then introduced prolotherapy, which proved to be an absolute game changer.
I would also like to sincerely thank Mohammed Mudasir Hussain for following me throughout this journey with great care, expertise and valuable advice.
I am now at the end of my treatment and can honestly say that my pain is almost completely gone. The entire team has been outstanding — professional, kind and genuinely supportive. The clinic is spotless, well organised and very welcoming.
While the treatment is not inexpensive, it is absolutely worth every penny for the results achieved. I would not hesitate to return if needed. A huge thank you to the whole team for making such a positive difference to my quality of life.

Reply from Proback Clinics
Really friendly and professional staff who take care of their patients. Prolotherapy really helped me and I’ve been doing so much better since i started my treatment with Proback
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Proback Advanced Back Care - Prolotherapy and Prolozone Clinic
Flat 4, Evelyn Mansions, Carlisle Pl, London SW1P 1NH
Chiropractor
Debbie B
58 points
4 days ago
I cannot thank Proback enough for making my life so much easier with less pain. The staff are incredibly professional and caring and they always try to accommodate me when booking appointments. The shock wave therapy is great for all my aches and pains on various places on my body. I am, at present, also having prolotherapy injections in my knee as I have been experiencing bad knee pain when ascending and descending the stairs. I can walk much more with ease now and have much less pain than before. I would definitely recommend Proback to everyone who has mobility issues. They have certainly helped me.
I first visited Proback back in 2019 and had great results, but my care was unfortunately interrupted by Covid. Over the next few years, I tried more local providers, but I never achieved the same level of progress or diagnostic clarity, so I always came back to the team I trusted at Proback.
However, for the last three months, I have been dealing with a new, debilitating flare-up of my lower back pain that has been far more stubborn than anything before. It got to the point where I could not even sit for more than 10 minutes without significant pain and was relying on a daily combination of ibuprofen and paracetamol just to get through basic tasks. The pain was so severe that it significantly impacted a holiday I had already booked. I came to Proback with this constant, burning nerve impingement on my right side.
For most patients and even myself in the past, their excellent "tried and tested" methods like shockwave therapy and spinal decompression have been enough. This time, my progress was incredibly slow. We even tried Prolotherapy, and while I could feel it was beginning to strengthen my back, it ultimately couldn't solve the core problem. The "rebuilding" process couldn't be successful while the nerve impingement had not been completely eradicated.
This is where everything changed and why I am writing this review.
Instead of giving up, my case was escalated to the founder, Dr. Chris Allard, who originally treated me back in 2019. He performed a deep physical assessment and, crucially, used a diagnostic ultrasound to get a real-time look at my back. This was the absolute game-changer. He discovered that the root cause was "huge amounts" of deep, chronic scar tissue that was physically trapping the nerve.
Because nothing else was working for my stubborn case, Dr. Chris used his expertise to bring in a procedure I had never heard of, as they don't advertise it: Ultrasound-Guided Hydrodissection. He explained that this was like a "mini-surgery" without the cutting, using an anaesthetic to numb the area and then injections of fluid to precisely break down and separate the scar tissue in a way that the shockwave therapy just couldn't break through.
The impact has been huge. While we haven't reached the end goal yet and more sessions will be needed to completely free the nerve, the hydrodissection has been far more effective than any of the other treatments this time around and I wanted to share my experience. Most people probably are not aware of the procedure and how successful it can be. It has begun to dismantle the core problem that was holding me back.
What sets Proback apart is not just their standard tools, but their ability to escalate when necessary. They don't give up. When a case is complex like mine, they bring in their top expert, use advanced diagnostics to find the real root cause and innovate using a highly specific, cutting-edge treatment to fix it. This process has given me genuine, tangible hope for the first time in a long time and I hope my nerve pain will continue to improve to the point I am completely free of it.
My deepest thanks to Dr. Chris and the entire team for their persistence, their honesty and for having the advanced skills needed to tackle the most difficult cases.
I came to ProBack after being a chronic back pain sufferer for over 10 years, and - since seeing Dr Chris and the team - I can honestly say this is the first time I have felt pain free.
I had an hip / back injury when I was 26 years old, which has meant that as I've got older it started to affect my life in every way. I couldn't sit down for long periods of time - so couldn't drive longer than 30 minutes. Or sit in a meeting without standing up every 30 minutes. Or have a meal. Long haul was a nightmare. And then I started to get pain in all the things I love doing too. Like picking up my small daughter. Or going to the gym.
And I've tried EVERYTHING (I mean, everything) and spent so much money to try and fix my problems. Physiotherapy. Yoga and Pilates. Acupuncture. Osteopath. Homeopath. Manual therapy. Weekly sports Massage. Shockwave therapy. And I even tried an expensive round on the IDD machine (the thing that stretches out your back). I had some relief of symptoms for a week or so. But they always came back.
And it wasn't until I said to my husband that I need a last resort. I was going to turn to anyone who would give me surgery, or steroids, but then I found Dr Chris at ProBack. The team did an in-depth analysis, and told me that surgery was not going to fix my problems, and told me about the regenerative injections called prolotherapy. And I needed to have 5 rounds or so.
I was a bit sceptical at first. But I had nothing to lose - my painful life not being able to sit down had to stop one way or another. And so I tried it.
I did the first, and it was really sore. The second started to get better. And by the third - I walked into the room and gave Dr Chris a hug and said 'thank you so much, I had forgotten what it was like to feel pain free, and now I can remember again!'.
In every treatment session - Dr Chris is so attentive and thorough - and wants to make sure that he was going the very best job each session (He even spent 1.5 hrs with me on my last one). And his team are all really supportive.
We're still finalising the last few areas and ironing out the last bits of pain, but the progress my back has made is incredible. And I can honestly say, to anyone who has been suffering for years, go and see these guys! Might be the best thing you ever do for your pain.
I came to proback with lot of back pain. I was in bed for 6month. Non treatment helped me. Surgeon advised me for surgery but I don’t want to do it. I saw google and saw the advertisement and came here. Had a consultation with them, they gave the best for me. I have prolozone and prolotherapy injections for my back pain. Felt better immediately. Dr. Mudasir who treated me is the best. Thank you so much doctor for your care and treatment. Thank you proback team.
I went to proback because I had excruciating pain in my right knee
Dr Chris Allard checked me out
He recommended prolotherapy for small tear in my knee ligaments and ozone injection as well
I had three sessions in all.
There was 80th percent improvement after 1st treatment
The improvement carried on over the other two sessions
I am pain free now
I highly recommend this clinic
⭐️⭐️⭐️⭐️⭐️
Thank you Dr Chris, Dipa,Ganesh and all the Proback Team!
Having Hypermobility and a long history of injuries, tendinitis and orthopaedic surgeries I have tried everything from steroid/hyaluronic injections to acupuncture and alternatives therapies to manage pain. So it was with some skepticism that I decided to try prolotherapy and prolozone. Within 10 days of the first injections I felt a significant improvement and the results just keep getting better and better! Now doing other areas too. Very happy with result and the team are all so kind, friendly and caring.
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