Proback Clinics Reviews 

I have been a patient at Proback since August 2025 following a debilitating L4/L5 disc herniation. After a targeted course of Radial Shockwave therapy and spinal decompression, I feel completely liberated from the sciatic pain that previously dominated my life.

The clinical expertise here is matched only by the exceptional service. The Front of House team, Dipa, Melinda and Nes, provides a true VIP experience, consistently accommodating my complex work schedule and shifting time zones with grace and flexibility- thank you for being patient with my schedule!

A special thank you to my main therapists—Yohannes, Gursy, and Demetar—who didn't just treat my symptoms, but educated me on how to protect my back and prevent future injury. The whole team is wonderful; my apologies for not remembering all your names!

This treatment has been life-changing, and I’m looking forward to continuing with bi-monthly maintenance. I cannot recommend the Proback team highly enough.

Since September 2025 I have been visiting Proback Clinic and this has changed my life in the most positive way. At the clinic I have been greeted with such warmth and caring staff. From the reception staff to all the physiotherapists. I have been in chronic pain for over 30 years with spinal stenosis, sciatica, osteoarthritis. Over the years I have had numerous amounts of cortisone injections in the past and this has made back issues with the muscles weak. Ayushi Patel is my physiotherapist she has been treating me with shockwave therapy. She is very professional so very caring, and she explains everything. Ayushi recommended me to have prolozone therapy. I have had a few radio frequency and currently having Prolozone Therapy by Mudasir Hussain which has made remarkable improvements in my lower back. The pain has minimised drastically. He is so professional, caring and very gentle and explains everything in detail and always asking if I am ok as I have fear with needles. I am on my fourth session with the Prolozone injections and I feel so brighter, more flexible and walking more, sleeping better and not feeling so down and depressed. I don't feel so heavy in my body and legs too. I am visiting the gym more too to gain strength in legs and back. Also, I used to pray sitting on the chair, now I am standing praying and bending down to pray. On the whole I feel like a new person with a new lease of life. I have recommended my dad who has knee problems and he is currently having the injections in his knee and he is walking better and in not too much pain. I recommending a few people and to anyone who is in chronic pain to at least try these therapies as you will be pain free for a while. I haven't been taking medication either. Thank you to all the Proback team.

I had a truly fantastic experience at Proback Victoria and cannot recommend this clinic highly enough. I suffer from spinal stenosis with scoliosis, which caused severe and persistent pain in my right leg and had a significant impact on my daily life.

We initially tried shockwave therapy and back extension treatments, but unfortunately these were not effective for me. Thanks to the expertise of Dr Christian Allard, the team then introduced prolotherapy, which proved to be an absolute game changer.

I would also like to sincerely thank Mohammed Mudasir Hussain for following me throughout this journey with great care, expertise and valuable advice.

I am now at the end of my treatment and can honestly say that my pain is almost completely gone. The entire team has been outstanding — professional, kind and genuinely supportive. The clinic is spotless, well organised and very welcoming.

While the treatment is not inexpensive, it is absolutely worth every penny for the results achieved. I would not hesitate to return if needed. A huge thank you to the whole team for making such a positive difference to my quality of life.

I was recommended Proback by a friend and contacted the clinic. I was offered an appointment the next day and had the assessment/consultation done. The following day had the assessment results and a first treatment session and a treatment plan was set-out.

The end-to-end process was very easy, and efficient and customer service was excellent. Staff were very knowledgeable and explained everything in detail and understood my concerns and answered all questions with confidence and knowledge.

The first treatment of Shockwave therapy relived me of the pain and felt normal. There was no pain the following morning.

I am glad that I decided to call the clinic.

The staff are very friendly and helpful, I had problem walking and standing for too long and sleepless night they tell me the best treatment for my joint pain I have Shockwave and prolozone it helps my joint now I sleep very well in I can't stop thanking them for they help in my recovery

I started coming here in June 2024 with a lot of back pain in my lower back which I had been carrying for several years, I couldn't stand up properly, my left foot was raised, I was assessed and given an x-ray and then advised of suitable treatment, my diagnosis was Degenerative disc disease, so basically my lower back needed stretching out, my discs were too close together and nearly touching and that had been resolved by decompression and shockwave, twice a week. This takes time for your body to adjust to, so be patient with yourself.
I had this course of treatment initially for about 6 months, by which time my back had significantly improved and also I had come off pain killers I had been taking.
I was then reassessed and x-rayed again, then started just having shockwave treatment as well as been given some gentle exercises to do away from the clinic.
Coming to the end of 2025, I am feeling so much better, I have had another x-ray of my back and can now do things without aches or pain, and this treatment is non medicated.
The staff have been brilliant, and they are very knowledgeable, and look after you.

If you have a back problem, come here and someone will help and put you in a better position, don't live with pain.

I came to Proback in 2016 after seeing an advert in the Metro - whilst searching for help with some severe physical injuries I sustained several years earlier.

I got in touch and had a consultation, an X-ray and manipulation treatment and found some benefit and continued weekly for three months after this time I decided to stop the treatment as I felt I had achieved the outcome I needed at that time.

Now, here we are in 2025 - ten years on from my first encounter - along with more physical difficulties I needed to review my physical well-being - I returned to Proback - booking a session , had a consultation , an X-ray and started treatment with Shockwave treatment.

Since commencing the treatment in early November I can honestly say that Shockwave treatment is working very well and I am benefiting enough to reassure my confidence enough to continue this treatment as a game changer for me. I am sleeping better, my pain is a different level of experience and my physical awareness and well being is improving all the time.

I am very happy to recommend Proback as a treatment.

After a year of significant lower back pain, two sets of steroid injections, two courses of physiotherapy and a few osteopathy appointments I was a bit desperate. I’ve got bulging discs pressing on nerves which made climbing stairs and slopes and uneven surfaces very painful. A friend had recommended shockwave therapy for another part of the body and I thought I’d give it a shot. I was skeptical to start with but after 7 sessions of shockwave and K Laser treatment I was beginning to notice a significant improvement in my back and pain levels. Stairs and slopes are no longer so painful and I can straighten my back when I try. I’m on the maintenance path now which includes exercising at home. The staff at the Proback clinic are very helpful and professional.

I first visited Proback back in 2019 and had great results, but my care was unfortunately interrupted by Covid. Over the next few years, I tried more local providers, but I never achieved the same level of progress or diagnostic clarity, so I always came back to the team I trusted at Proback.
However, for the last three months, I have been dealing with a new, debilitating flare-up of my lower back pain that has been far more stubborn than anything before. It got to the point where I could not even sit for more than 10 minutes without significant pain and was relying on a daily combination of ibuprofen and paracetamol just to get through basic tasks. The pain was so severe that it significantly impacted a holiday I had already booked. I came to Proback with this constant, burning nerve impingement on my right side.
For most patients and even myself in the past, their excellent "tried and tested" methods like shockwave therapy and spinal decompression have been enough. This time, my progress was incredibly slow. We even tried Prolotherapy, and while I could feel it was beginning to strengthen my back, it ultimately couldn't solve the core problem. The "rebuilding" process couldn't be successful while the nerve impingement had not been completely eradicated.
This is where everything changed and why I am writing this review.
Instead of giving up, my case was escalated to the founder, Dr. Chris Allard, who originally treated me back in 2019. He performed a deep physical assessment and, crucially, used a diagnostic ultrasound to get a real-time look at my back. This was the absolute game-changer. He discovered that the root cause was "huge amounts" of deep, chronic scar tissue that was physically trapping the nerve.
Because nothing else was working for my stubborn case, Dr. Chris used his expertise to bring in a procedure I had never heard of, as they don't advertise it: Ultrasound-Guided Hydrodissection. He explained that this was like a "mini-surgery" without the cutting, using an anaesthetic to numb the area and then injections of fluid to precisely break down and separate the scar tissue in a way that the shockwave therapy just couldn't break through.
The impact has been huge. While we haven't reached the end goal yet and more sessions will be needed to completely free the nerve, the hydrodissection has been far more effective than any of the other treatments this time around and I wanted to share my experience. Most people probably are not aware of the procedure and how successful it can be. It has begun to dismantle the core problem that was holding me back.
What sets Proback apart is not just their standard tools, but their ability to escalate when necessary. They don't give up. When a case is complex like mine, they bring in their top expert, use advanced diagnostics to find the real root cause and innovate using a highly specific, cutting-edge treatment to fix it. This process has given me genuine, tangible hope for the first time in a long time and I hope my nerve pain will continue to improve to the point I am completely free of it.
My deepest thanks to Dr. Chris and the entire team for their persistence, their honesty and for having the advanced skills needed to tackle the most difficult cases.

I came to ProBack after being a chronic back pain sufferer for over 10 years, and - since seeing Dr Chris and the team - I can honestly say this is the first time I have felt pain free.

I had an hip / back injury when I was 26 years old, which has meant that as I've got older it started to affect my life in every way. I couldn't sit down for long periods of time - so couldn't drive longer than 30 minutes. Or sit in a meeting without standing up every 30 minutes. Or have a meal. Long haul was a nightmare. And then I started to get pain in all the things I love doing too. Like picking up my small daughter. Or going to the gym.

And I've tried EVERYTHING (I mean, everything) and spent so much money to try and fix my problems. Physiotherapy. Yoga and Pilates. Acupuncture. Osteopath. Homeopath. Manual therapy. Weekly sports Massage. Shockwave therapy. And I even tried an expensive round on the IDD machine (the thing that stretches out your back). I had some relief of symptoms for a week or so. But they always came back.

And it wasn't until I said to my husband that I need a last resort. I was going to turn to anyone who would give me surgery, or steroids, but then I found Dr Chris at ProBack. The team did an in-depth analysis, and told me that surgery was not going to fix my problems, and told me about the regenerative injections called prolotherapy. And I needed to have 5 rounds or so.

I was a bit sceptical at first. But I had nothing to lose - my painful life not being able to sit down had to stop one way or another. And so I tried it.

I did the first, and it was really sore. The second started to get better. And by the third - I walked into the room and gave Dr Chris a hug and said 'thank you so much, I had forgotten what it was like to feel pain free, and now I can remember again!'.

In every treatment session - Dr Chris is so attentive and thorough - and wants to make sure that he was going the very best job each session (He even spent 1.5 hrs with me on my last one). And his team are all really supportive.

We're still finalising the last few areas and ironing out the last bits of pain, but the progress my back has made is incredible. And I can honestly say, to anyone who has been suffering for years, go and see these guys! Might be the best thing you ever do for your pain.

I had an amazing experience with Proback from the moment I book my first appointment. I tried so many other clinics in the past, spent so much money and I couldn’t get anything close to the results I had with Proback. The most incredibly caring staff I ever met. The team is super professional. BIG thank you to the whole team specially my senior practitioner who took the time to explain in rich level of technical detail everything that was happening with neck issue based on the clinical assessment. I left Proback no just feeling MUCH better, but also knowing much more about how to deal my injury. Strongly recommend the shockwave treatment and the spinal decompression treatments.

Proback, life changer. After years of lower back pain and costly visits to the chiropractor, I heard about Proback. Very hesitant to go at first but all the staff were amazing. All very professional and knowledgeable.
I had a course of 18 shockwave and spinal decompression, which eased the pain but didn’t resolve the issue. I was then informed about Prolozone therapy. I was nervous due to a needle phobia, but was reassured by the staff.
The prolozone worked wonders and the pain is no longer there.
I would 100% recommend Proback to anyone with back pain.

I originally went to ProBack 2 years ago after being diagnosed with seven bulging discs in my spine. I was in extreme pain and couldn't sit down or stand up without extreme pain. Proback took X-rays and discovered I had lost the curvature in my spine, and my prosthetic hip was situated much higher than my own hip, which may have aggravated my spine, causing these issues. I had been going to my doctor for 3 years, since having a hip replacement, as I had experienced constant pain in my hip and back, and I was only offered a steroid injection, which, after research, is not recommended in a prosthetic hip. So I was desperate for some pain relief.
Proback put me on a 12-week plan, incorporating shockwave and laser treatment. They gave me a back cushion to recreate the curve in my spine and an insole to help correct my misaligned prosthetic hip. After a couple of weeks, I noticed a large reduction in pain, and after the 12-week plan, I was pain-free. At this time, the pain in my prosthetic hip and my own hip had increased so much that I could not work. I finally saw a surgeon who put me on a 10-week waiting list for my prosthetic hip treatment, and a 9-month waiting list to have my own hip replaced.
I went to Proback for my back treatment, very upset and confused, as my back was getting better, but now my hips were so painful that I could not work. They looked at my X-rays again and advised that they can help with both hips, and my own hip does not need a replacement, as it's not bone-on-bone, but they can alleviate the inflammation and pain.
I had prolozone therapy and hydra-dissection therapy, which has been life-changing. My pain had reduced by 60%. I am still having treatment, but the reduction in pain is remarkable. I can work, walk without limping, and more importantly, I don't think I will need another hip replacement for a while. They are worth every penny.

I was suffering for over a year with severe sciatica to the point I was unable to walk, any normal day to day activities and at a loss of how to ease my back pain. I'd visited my GP multiple times and was working with a physio through the NHS. My pain reached a point where I couldn't take much more, and was irritable and depressed with little hope of a cure.

A friend recommended Proback. My consultation booking was quick and easy, I called and within 48hrs I was being seen for my initial xray and consultation. Within a week, I had started the 18 week treatment plan with spinal decompression and shockwave therapy - the cost was high but I can wholly say it was the best investment I've ever made.

I saw results even after the first session, my symptoms relieved and walking became easier and pain subsided - I religiously followed the advice of the team and within a month I noticed serious progress that without Proback's support wouldn't have happened.

At the beginning of my care, I'd come off an 11hr flight from San Francisco, my pain relapsed as a result of the flight and again I was limping. The next morning I visited Proback for spinal decompression and immediately the pain disappeared. It feels hard to write this since before booking I was sceptical of the reviews and comments thinking it may not work for me but important I share this experience if you are suffering as Proback spinal decompression and shockwave therapy really is a miracle! It really did work for me instantly and I am so grateful for the support I received.

If you are experiencing back pain, Proback will get you back on your feet again - I'm now fully recovered, back to my exercise regime with a greater appreciation for rest and recovery as well as an ongoing monthly check up to assure I can avoid any relapses and remain healthy for the long term.

++++

To the whole team at Proback, every single person I have interacted with is a credit to your team - offering such a friendly welcome, a kind and caring approach clearly explaining complicated technical details with patience. I received a professional experience throughout - I honestly cannot thank each and every one of you enough for helping me get better, stronger and back to fitness, but some key spotlights for the following team members:

Arlind - you are incredible and one of the best practitioners I've ever worked with. Thank you for your fun anecdotes, your sense of humour and always seeing the positive side of life, you really did inspire me and motivate me to keep going on the darkest days - please never lose this, its so very special and rare as well as extremely valuable to your patients. I've learnt a huge amount in a short time working with you - big thank you for sharing your smarts.

Ophelia - I so enjoyed our chats and getting to know you. You're going to go on to great things and I wish you all the best for your studies and next adventures. Each session with you always made me smile. Never lose that positive energy, you have a beautiful soul! Stay in touch

Kyra, Melinda, Klaudia, Nesa - thank you for your warm welcome as well as helping me source all details needed for my insurance provider with patience and supportiveness - it really didn't go unnoticed, you're all excellent!

Many, many thanks, Annabelle x

I was in constant pain for 2 years, and NHS couldn't find the reason.I started believing I'm beyond help and will be on the painkillers forever.
At Proback, during first session, I was given the reason for my pain...and one shockwave therapy stopped the pain. It was unbelievable. I left the clinic without the pain...I am continuing my visits and am very happy with the care I'm receiving. I cannot recommend enough. The staff are lovely and sessions pleasant. Give them a try and you won't regret

had a great experience with the shockwave therapy sessions with my amazing consultant Arlind Cela. I came in with a lot of tension and soreness, and after just a few sessions, I noticed a big improvement. The therapist was really knowledgeable and took the time to understand where the pain was coming from. They used a mix of techniques that really worked for me. I feel more mobile, relaxed, and less pain. Highly recommend! Still got few sessions left and i’m sure before the session finished all the pain were gone.

After receiving treatments including shockwave and Prolozone therapies I am no longer in permanent chronic pain for which I am profoundly grateful.
After an eventful weekend I was experiencing severe pain walking and unable to walk up stairs. I hobbled into the clinic and came out free of pain and almost striding (which is unheard of for me over the past few years). My gratitiude knows no bounds.

I have been struggling with a horrible pain in my lower back shooting down on my leg, sciatica.
I want to mention I couldn't bend forward and I couldn't sit down.
After examination Yohannis set up a treatment plan with shockwave and decompression therapy but he always adapt to the situations (thank you so much for what you are doing,very professional)
After each session my back was feeling good and all those treatments help me to be more flexible but because of hypermobility I had downfalls so we decided to talk to dr.Chris so for my case he was the game changer.
He recommended prolozone therapy and I had to admit I was very scared of the needles,but at that point pain was bigger then the fear, so I tried and I was very surprised,the whole procedure was around 20 min I was just feeling some little pinches but only at the beginning and my back pain was gone.
I couldn't believe it from the first prolozone therapy it was 85%improvement.
I can't stop saying for everyone this amazing treatment.
Massive thank you for all Proback Victoria team !!!
You are the best!!!

First off all I want to say now I'm a pain-free sciatica and I'm very happy 😊 After 12 years of back pain and discomfort and a lot of chiropractic sessions to diferent chiropractic Clinic's I fell again like a 👶 😇😇
After I been First time to Proback and I done the initial examination and X Ray I start to follow up the treatment recommended by the doctor was two tipes of tratament required for my recovery Spinal Decompression and Shockwave terapy this tratament is start in the same day of X Ray results. After a couple of sessions I start, I feel really good. My pain is gone, and I improve my movements and sleep.
I will continue my tratament to the end . I will definitely recommend it to the other's people in need to my family and friends.
The team is exceptionally helpful and treats the patient white respect and patience .
I want to add a special Thanks to Miss Melinda for her advice and help as well. she will always find space for my next appointments.
A Huge Thank you to all Team of Proback!
You done an amazing job!!!
Thank God one of my work colleagues has recommended Proback and really save my life. He was to Proback clinic 7 years ago and, from that point, never had back pain again ,this was a very strong point to try this tratament at Proback.
These treatments are life changing!!!
Thank you again Dumitru.

I have been a patient with Proback for nearly 5 years, having initially consulted with Chris during the pandemic to treat stress fractures in the lumbar region. After diagnostic tests, the problem was outlined and explained to me, followed by a treatment plan which included blocks of treatment followed by reviews. The relief and improvement was very fast with decompression and shockwave treatment and within the first 2-3 months, I had noticeably less pain and increased mobility. Over the years that I have seen Proback for maintenance treatment, I have recovered 95% of what my lower back used to feel like (in a healthy state) and can only thank Chris, Dipa and the wonderful practitioners, Abdul, Sneha, Kat, Damanie, Yohanis, along with the lovely receptionists during my time there, Melinda and Connie especially.