procase.com Reviews 430

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, sturdy build, and effective protection, often noting that items like cases fit perfectly and are well-designed. Many appreciate the reasonable pricing and the overall user experience, highlighting the ease of use and the practical features of the products. Reviewers also consistently commend the fast and efficient delivery service, with many receiving their orders promptly and without issues. However, some people were dissatisfied with the quality of certain products, reporting issues like cases breaking quickly or being made with poor materials. There were also instances where customers received incorrect, used, or incomplete orders, and some experienced problems with delivery, including packages not being received or left in insecure locations. Additionally, a few reviewers found the return policy to be inconvenient due to restocking fees and the requirement to pay for return shipping.

What people talk about most

Product

People report positive experiences with product quality, often finding items to be sturdy and well-made, such... See more

Quality

Consumers find quality to be ambiguous, with many expressing satisfaction with the sturdiness, design, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery of... See more

Price

Users describe positive interactions with price, often noting excellent value and affordability. Many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting well-designed products that are easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have an iPad Pro 9.7 inch, so it’s quite old and hard to find cases that are not on Amazon. Luckily, ProCase had a simple case they offer, and it gets the job done in protecting the back and front o... See more

Company replied

Rated 4 out of 5 stars

I was surprised how good the quality was of my product, I was very satisfied with it.

Company replied

Rated 4 out of 5 stars

Good case. The mesh / rubber case is little bit small, so it is hard to pull my T7 out. The exterior case is good enough.

Rated 4 out of 5 stars

The case was harder than expected. It was sort of awkward. I was looking for a collapsible case.


Company details

  1. #3 of 4 best companies in Department Store
  2. #21 of 24 best companies in Craft Store
  3. #83 of 116 best companies in Fashion Accessories Store
  4. #61 of 85 best companies in Home Goods Store
  5. #93 of 123 best companies in Online Marketplace

Written by the company

We're Pros in Protection Rooted in the value of life, ProCase stands as the guardian of a better life In the past decade, smart devices have been developing rapidly and gradually occupying people's lives in many ways. While these devices hold immense value for consumers, concerns about damage and careful handling can often overshadow the user experience. Recognizing this, ProCase is committed to addressing these issues and enhancing the overall smart device experience. We've meticulously crafted a series of protective solutions spanning smartphones, tablets, laptops, and more, all under the banner of "protection case." At ProCase, cherishing life isn't just an attitude – it's a product philosophy ingrained in every design. We've woven the essence of life into each product, safeguarding the beauty of life for every user. Over the past decade, ProCase has emerged as a leader in mobile electronic device protection, expanding our product range beyond electronics to jewelry storage, beauty storage, outdoor, home, pet and other fields. With millions of users entrusting us with their well-being, ProCase continues to innovate, providing a holistic protection experience.


Contact info

4.0

Great

TrustScore 4 out of 5

430 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Disappointed

Sorry to say, but after only one day of use it started falling apart. It was like it was disintegrating. Pieces of it were everywhere. It was not usable. Thanks for asking.

August 27, 2024
Rated 4 out of 5 stars

Quick delivery

Quick delivery. The case fits my device but it covers a little too much on the top and bottom and makes it difficult to swipe for certain actions. Otherwise it is very nice, solid and nice material. It has a magnetic to keep it closed and sets up on 3 different angl for reading.

August 19, 2024
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Rated 4 out of 5 stars

good value and choices

several choices on site, good descriptions and photos.
arrived on time. One side does not lie completely flat when opened, but it seems okay and I think it fits for the buttons, etc.

August 10, 2024
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Rated 5 out of 5 stars

Ordering and Support were Awesome

Ordering was easy to do and items arrived by free shipping on schedule. One of the items had an unexpected configuration and I enquired about the possibility returning it. The customer support with Lea was awesome and very helpful in coming to a decision to ultimately keep the product rather than returning it.

July 28, 2024
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Rated 1 out of 5 stars

Do not go here!!!!!!!

Do not go here!!!!!!!
These people replaced my iPhone screen with a non Apple product - I know this because my phone told me. They didn’t tell me and they charged full price. The screen worked really badly. I went back to complain and they offered to replace it with an Apple screen which I accepted. On questioning however, it transpired it was a reconditioned screen. I asked for my money back and they said they would only do that if I returned the faulty screen. I took the faulty screen back and guess what! They still didn’t give me my money back. The boss is ‘overseas’ haha. Btw my new screen I bought elsewhere costs the same and works perfectly.

July 27, 2024
Unprompted review
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