Good choice of products and good prices ,however 3 items on previous order , 2 arrived fine as normal but 3rd (pair of shorts) didn't arrive and I had to chase after nearly 3 weeks ,got a quick respo... See more
Company replied
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Review summary
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Reviews shaping this summary
Ended up here looking for boots for my son in a particular size. They were the only ones that had them and could deliver quickly. Smooth transaction, delivery details shared quickly and arrived on tim... See more
Company replied
Football boots were a lovely present for my grandson however they were too small and have sent for a replacement. Only complaint is charging £2.25 for return ordering another pair.
Company replied
Boots a good competetive price - delivered quickly, and were the right size. My only gripe was that even spending over £100, I had to pay £5 postage.
Company replied
Company details
About Pro:Direct Sport
Written by the company
Pro:Direct | We Are Sport
Pro:Direct Sport are the world's largest online performance sport, and sports fashion store, specialising in Football, Running, Basketball, Rugby, Cricket, Tennis, and Golf.
Pro:Direct Sport are totally committed to best in class customer service and always appreciate your honest rating and reviews to help us improve.
Once again, thank you for choosing to take your sport to the Next Level with Pro:Direct Sport.
Pro:Direct | We Are Sport
Written by the company
- Please Note
- If you have experienced any issues with your order we would always encourage you to contact our Customer Service Team on customerservices@prodirectsport.com to help us investigate and resolve your issue. Returns are simple and easy when using our online returns and FREE from the UK, if you join one of our Clubs (PDFC, Pro-Direct Running Club or SNKRD)
30 Day Money Back Guarantee & Hassle Free Returns
We've got you covered...
All goods supplied by Pro:Direct Sport are from official sources and are covered by the normal manufacturer's warranty.
You can return any item within 30 days of receipt via your online Order History for a refund or exchange completely hassle-free (and Free for UK Customers who join one of our Clubs)
Contact info
Torre House, Shaldon Road, TQ12 4PQ, Newton Abbot, United Kingdom
- Email, or Click to Chat is the best way to contact Pro:Direct Sport
- customerservices@prodirectsport.com
- www.prodirectsport.com
4.2
Great
176K reviews
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Completely awful
Completely awful. I informed you in time that it was a fraudulent transaction but you still delivered it after knowing that
July 30, 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our business protection team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
We haven't received the order
We haven't received the order. Despite being told its out for delivery on Tuesday.
July 29, 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear that you have not yet received your order.
According to our carrier, the order has already been delivered on 31/07. This means that the carrier is indicating that they no longer have the parcel. As you are not in possession of the parcel, it could mean that they have made delivery to one of your neighbours or to a safe place around your property.
If you are not able to locate your parcel, please let us know by contacting customerservices@prodirectsport.com so that we can open an investigation with the carrier.
Kind regards,
JH
Delivery fees and return fees with no…
Delivery fees and return fees with no option for exchanges, seems very outdated
July 30, 2026
Reply from Pro:Direct Sport
Good afternoon,
Thank you for your review.
We appreciate your feedback regarding our delivery and return policies.
We’d like to confirm that we only offer free returns to either our Soccer or Running club members.
If you are not currently a member, you can easily sign up on our website or app to enjoy this benefit.
Once you have signed up, you will receive a welcome email containing your free returns code. You will be able to use this right away in order to return your item/items.
Kind Regards.
ES
Bought a pair of predator elite boots…
Bought a pair of predator elite boots for my son ,after 3 weeks they failed so returned ,not your fault ,nike.
Purchased the f50 hyperfast fg ,,came super fast ready for the seqson. 5 stars
July 30, 2026
Reply from Pro:Direct Sport
We are so glad to hear that the F50 Hyperfast FG boots arrived quickly for your son's season! We appreciate you sharing your experience with us and are pleased that we could provide a positive outcome. Thank you for your kind words and for choosing us.
Reply from Pro:Direct Sport
We're so happy to hear that our speedy delivery made you very happy. We appreciate your positive feedback!
Delivery was late by several days after…
Delivery was late by several days after I paid for a next day delivery. I wasn't offered a full postage refund............
July 30, 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
I ordered next day delivery for the…
I ordered next day delivery for the cost of £8 and they arrived 3 days later, which ment they didn’t arrive for my event. I am very disappointed and they only gave me 10 pounds store credit and wouldn’t transfer it back into my account, even after the inconvenience it caused me. I am very dissatisfied and won’t be ordering from pro direct again.
July 30, 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
Quick processing of the order and…
Quick processing of the order and delivery. Loved the shoes! Fit perfectly and appreciated the advice on the website that we should size up.
July 30, 2026
Reply from Pro:Direct Sport
Thank you for your wonderful feedback!
We're so pleased to hear that your order was processed quickly and that you loved your new shoes. It's fantastic that they fit perfectly and that our sizing advice was helpful.
I ordered a pair of football boots from…
I ordered a pair of football boots from Pro:Direct Sport because the product image explicitly showed a manufacturer's boot bag included. When the order arrived, the bag was missing.When I contacted customer service, they refused to send the bag or offer a partial refund. They tried to blame the manufacturer and claimed that if it’s not written in the text description, they don’t have to send it. Under consumer law, product images are part of the description!Instead of fixing their mistake, they tried to give me a generic Pro:Direct branded bag (which I already have two of and don't need) and completely refused to escalate the issue to a manager. They are using misleading pictures to sell items and then hiding behind standard scripts when caught. Very disappointed. Avoid this store!
July 31, 2026
Unprompted review
Reply from Pro:Direct Sport
Thank you for your review.
We're sorry to hear that you remain dissatisfied with the outcome of your query.
Having reviewed the matter, we can confirm that the boot bag you refer to was not listed as an included accessory within the product description. While product images may show manufacturer packaging or accessories, these items are only guaranteed where they are specifically stated within the product details.
As a gesture of goodwill, we offered an alternative; however, we understand that this was not the resolution you were seeking. After reviewing the case, we were unable to provide the manufacturer's bag requested or offer further compensation.
We appreciate your feedback and are sorry that on this occasion we have been unable to reach a resolution that meets your expectations.
Kind regards,
return and payment delay
Ordered some football boots. Wrong size so returned them using their return options. The return looks like its vanished. I have now emailed twice to follow up as they don't have a telephone number. I am out of pocket and waiting on simple customer services to happen. Pity
July 28, 2026
Reply from Pro:Direct Sport
Dear Derek,
Thank you for your review.
We are sincerely sorry for the inconvenience and frustration caused by the delay in processing your return and responding to your emails.
Upon looking into your acount, I can confirm that your return has now been processed and your refund has been issued.
We apologise again for the delay and appreciate your patience while this was resolved.
Kind regards,
ES
Poor communication
Poor communication, boots damaged after 80 minutes, and told to bascially deal with it!
I would AVOID!!!
To your reply - no you only started to take it seriously after I had to go out of my way to visit two experts who reviewed and told me the same thing - your service is poor! I had to chase and chase to get anywhere and it’s still not concluded!
July 29, 2026
Reply from Pro:Direct Sport
Thank you for taking the time to leave your feedback.
We're sorry to hear that you're dissatisfied with your experience. We appreciate how frustrating it is when a product develops an issue after such limited use, particularly when it was purchased for your son.
Throughout our correspondence, we have worked to assist by reviewing the information provided, arranging a free return for inspection, and responding to your concerns. As with all product quality claims, returned items must undergo our standard assessment process before a final outcome can be determined. This process applies consistently to all customers and helps ensure that each case is reviewed fairly and thoroughly.
We understand that waiting for an inspection outcome can be frustrating, and we're sorry for any disappointment caused by the timescales involved. However, we are unable to provide a replacement, refund, or other resolution until the assessment has been completed.
Your return remains under review, and we will contact you as soon as the inspection has been finalised.
Kind regards,
JH
Reply from Pro:Direct Sport
Thank you for your review.
Unfortunately, as no details have been added to this review, I am unable to comment specifically on this case.
To chat with our team, we would recommend emailing directly to customer service at customerservices@prodirectsport.com.
I am sorry for any inconvenience caused.
Kind Regards
JH
Reply from Pro:Direct Sport
Thank you for your review, we are pleased to hear you are happy with our service, we appreciate the feedback.
Reply from Pro:Direct Sport
Thank you for your review. We're so pleased to hear that you're happy with your item, our fast delivery, and the great price. We truly appreciate you sharing your positive experience with us.
Poor customer service
I paid for next day delivery, this didn't happen for the third order in a row. I then messaged customer services who didn't bother to reply. Yet again I seem to have paid extra for a service I didn't receive.
I've just placed an order with Decathlon for the same products, let's hope they provide a better experience.
August 6, 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
Reply from Pro:Direct Sport
Thank you for your kind review.
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear of the inconvenience caused by the delayed delivery.
After looking at the order I am able to see that our transit team are now investigating this matter with the courier directly and once any update and/or a conclusion is had our transit team will be in touch with you via the email they hold for you on your account.
Please be aware that UK transit investigations take around 7-10 working days to fully conclude.
Sincerest apologies for the inconvenience caused.
Kind Regards,
Reply from Pro:Direct Sport
Thank you for your review, we are pleased to hear you are happy with our service.
Reply from Pro:Direct Sport
Thank you for your review. We're delighted to hear that you were pleased with the value and the prompt delivery of your order. We appreciate you sharing your positive experience!
Reply from Pro:Direct Sport
Thank you for your review, we are pleased you are happy with how quick our delivery is.
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