Product Review Reviews 

519
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, most reviewers were let down by their experience overall. People frequently complained about poor product quality, noting items arriving damaged, broken, or completely failing to function as advertised. Consumers also experienced frustrating customer service interactions, unexpected website issues, and unreasonable prices charged for substandard services. Many buyers expressed deep disappointment regarding unhelpful policies and a lack of support when trying to resolve problems. Some people were satisfied with certain items, finding them surprisingly easy to set up and very enjoyable to use daily. Reviewers occasionally appreciated reliable products that delivered great performance, exceptional workmanship, and smooth operation over time.

What people talk about most

Product

Customers had ambiguous experiences with product quality, noting both strengths and significant flaws.... See more

Quality

Consumers find quality to be negative and disappointment with products is widespread. Reviewers frequently... See more

Price

Clients share negative opinions on price, citing experiences with exorbitant costs, unexpected charges, and... See more

Service

Reviewers highlight ambiguous aspects of service, noting both frustrating experiences and isolated moments of... See more

Website

Users describe negative interactions with website, reporting concerns over misleading practices and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bissel spot steam cleaner leaked, I returned tbe product following strict instructions from Bissel. Clean, dry safe. I recieved 2 weeks later, Damaged, scratched, water in ripped damaged box, water... See more

Rated 1 out of 5 stars

STOKES AND RENK panel beaters Not even worth one star One week waiting for insurance claim on car On pick up after paying noticed it was all out of Aline. Areas unpolished and one area not... See more

Rated 1 out of 5 stars

Steer clear from ProductReview.com.au. They allow reviewers to post blatant lies on their platform. Even when provided with clear and undisputable evidence showing a customer is lying, they still re... See more

Rated 1 out of 5 stars

Product never received. Being supposedly delivered by Australia Post and returned to sender because not at home, you would have received the product back. No refund, no redelivery. Shonky business, wi... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Product Review is a website devoted to providing consumer feedback on products and services available to consumers in Australia.


Contact info

1.8

Poor

TrustScore 2 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(519)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Soda Stream - A stream of money - for Soda Stream

Buying a Soda Steam cartridge for $39-, refill for $19.-, you would expect that you only rent the container, and get your money back, when you return it, without a refill. WRONG!!
You get back a dollar, yep, right, ONE DOLLAR! For your $20.- deposit. (I guess in Soda Streams bank account).
Which makes Soda Stream a stream of money, I guess, hence the name, somewhat disguised. Why did I return the bottle? Because -except for the first two iterations-, the new, slick designed ones are as useful as the proverbials on a bull. The air leaks, they don't hold the bottle properly - need I go on. And I don't seem to be the only one who has that experience. But at least they sold us the cartridge!

May 18, 2025
Unprompted review
Rated 1 out of 5 stars

Green grass dog potty

Do not buy a real grass dog potty as they are not the product they say. They stink full stop. Gross.

Messy and a hassle to set up and dispose of old turf. Waste of money.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Geelong Day Surgery

I had an important appointment which was time sensitive cancelled by Geelong Day Surgery. I wrote a google review and received a reply to the review from GDS management stating they would refund me a nights accommodation that I had paid for as I had to stay in Geelong after the operation. When I contacted GDS they denied any knowledge of the google review and when I checked the review I noticed that their response had been deleted. After several phone calls they offered me a refund only if I deleted my google review. I will NOT delete this review as I value my integrity over money. How low can anybody get to do this.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

ProductReview is the best in the business !!

ProductReview is one of the few platforms that still values honesty, transparency, and the voice of real consumers. Unlike other review sites that seem to protect businesses at the expense of users, ProductReview actually allows people to share genuine experiences — good or bad — without censorship or vague excuses.

The integrity of this platform is refreshing. Reviews stay up because they reflect real interactions, not because they’re favorable to a company. It’s clear that ProductReview puts consumers first and is committed to being a trustworthy source of information.

In a world full of manipulated ratings and filtered feedback, ProductReview stands out as a reliable and ethical place to find and share honest opinions. I’ll be using this platform from now on.

May 6, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

GardenGlimmer Hose

Don’t be fooled by this company or their products.
Bought a hose that is non kinking. Yes it did live up to that claim but the internal connections became faulty and started to spray water everywhere.
Contacted the company with a reply of a replacement hose (only had it for 7 months).
Then nothing, ghosting all emails sent and no replacement hose in sight.
Save your money and buy one from Bunnings.
At least they will stand by their 12 month warranty.

April 17, 2025
Unprompted review
Rated 1 out of 5 stars

Team Global Express very unsatisfactory service from everyone who works for them..

I was waiting for a parcel from Temu, which was to be delivered on the 10/12th April, it is not Temu I am complaining about, it is the delivery company, "Team Global Express ".....They are the worst company out here in Townsville, I got so much run around with them...I have a delivery drop off area, which is Australia Post in Cranbrook/ Aitkenvale area, which is not hard to find....Well I get a few messages from this company, to say unable to locate delivery address, you have got to be kidding me.....So I rang the company & asked about my parcel, which the girl said yes it is in the depot, I said to her how hard is it to find the Australia Post office, & she replied well we don't deliver to any Australia Post, we have our own designated drop off points, too which I go ok, & she said one of them was the newsagent at the hospital, so I said ok no problem, drop it there for me...Well I rang the newsagent next day enquiring about my parcel & they said no parcel there for me....Later on that day, I get a phone call from a driver for this company & he asked where can he drop my parcel off to, & I mentioned too him, I have a Australia Post office drop off point, he goes yeah I will take it there...Later on I get another message from whoever, to say unable to locate delivery address, by this time I am starting to feel peeved off, I ring the company again the next day, mind you so far each call I am on the mobile phone for over a hour, waiting for them too answer, so eventually when the girl answered, I asked all questions about my parcel, & give her the tracking number, & she said yes parcel is in depot...Then she asked me, can the driver drop it off at my address & I said yes, but gave her strict instructions where to leave the parcel & she said that is no problem, she was writing everything down for the driver, so he can do it, & it would be delivered later that day on the Tuesday...Well Tuesday went with no parcel being dropped off, well Wednesday checked my tracking again & it comes up is in transit at 6.15 a.m., I had too go out later on in the morning, checking every hour with my tracking & till the same in transit...I get home & it eventually says parcel delivered, I check the area where I gave instructions for my parcel too be put, & parcel not there, mind you I told the receptionist, I don't have dogs in my yard.....Well now I thought where did the driver take my parcel, if it was delivered, well when I opened my front door, the parcel was on the front porch, just above the top stairs, in full view of anyone walking past my place too see, which my area has a lot of people walking past my place everyday....So I rang the company again, & still waiting over an hour for them to answer, had to hang up as it went past 5.00pm, so I tried again the next day, before I had too go out back too the hospital, as I am having a few health issues, well I waited 67 minutes on the phone & still no one answering the phone...Team Global Express are the worst company ever, in delivering your parcels & too customer service....I have told Temu never to give any future parcels too them, only too be picked up by Australia Post......When I picked my parcel up off the verandah, there was a huge note stuck to the parcel, in bold writing with all the instructions, & still the driver ignored everything on the note....

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking service reply from Nelson Alexander

After writing a negative review about Nelson Alexanders rental department and expecting a responsible reply from their management I have got a complete cover up. The person didnt have the decency to put their name to the reply below. Without even taking the trouble to call their landlord of over 20 years they chose to say my report is in accurate. Also saying I was abusive to their staff member which is so untrue. Even if I was that 1% abusive they should at least have taken the trouble to find out why a long standing landlord has been driven to do this level, and even to the extent of leaving them for another agent.
On the contrary I think the management needs to realise that landlords will not accept or tolerate bullying, aggressive behaviour and hanging up on them when duty of care is brought up, which I have experienced from Kate Holt.
They say they "stand by the professionalism of our property management team". Let me let them know they have no idea what is going on with their property management team.I have witnessed it in person with property inspections and it is so far away from the truth!! They expect landlords to use their tradies at huge prices and get agressive and hang up on them when there is pushback.
That last para is the most unprofessional statement where I am supposed to discuss any unresolved matters in a constructive manner and I am supposed to go through the appropriate channels. What are the appropriate channels???
I have dropped an email to 2 of their senior management team. Lets see if they have the decency and professionalism that they brag about to call their customer and see what they could do better.
Just terrible behaviour from what is supposed to be a leading agent in the area.
Below is their reply to my review for everyone to view and experience for themselves.

Dear Trevor,

We take feedback seriously and are disappointed to hear that your experience did not meet your expectations. However, we must respectfully clarify that several of the claims made in your statement are not accurate.

At Nelson Alexander, we are committed to maintaining respectful and professional communication at all times. Our team does not accept or tolerate bullying, aggressive behaviour, or abusive language directed at staff. In instances where these boundaries are crossed, it is necessary to end communication to protect the wellbeing of our team.

We acknowledge that no service is without room for improvement and we always welcome constructive feedback presented respectfully. We stand by the professionalism of our property management team and the diligence of our compliance processes, and confirm as your managing agent, we will not compromise on the Rental Providers obligations in relation to compliance.

If you would like to discuss any unresolved matters in a constructive manner, we are open to continuing that conversation through the appropriate channels.

Nelson Alexander

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

How to get a refund when they procrastinate.

JBHiFi Midland
Told me I would get a refund if any of the work that they were going to do regarding a new TV and related work wasn't needed - I paid well over $4,000 in total. Day after the the installation, on 13 February, 2022 I rang to tell them that a particular item @ $198 couldn't be done and could they please refund me the money. They suddenly became very unhelpful and the promised refund was not forthcoming. This went on until I wrote to them and said that if the money wasn't in my bank by a certain date I would refer the matter to Consumer Protection. The money suddenly appeared in my account on 4 April. So if JBHiFi owes you money, threaten them with Consumer Protection. Worked for me. After this experience I told my son-in-law to be wary of JBHiFi. Too late - he'd had problems with them a couple of years ago and wouldn't buy from them again.

February 12, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

On going issue Severn Trent increase of 67.8%

I complained to Severn Trent increase of 67.8%.
Severn Trent sent WhatsApp message and updated the WebSite with a modified increase of 42.57%.
I wrote and challenged this and received a call where we discussed the issues.
The message was factually and mathematically faulty.
Factual errors
1. Recommended I re-apply for a water meter. In fact I had already done that and was told one could not be fitted to my house.
2. My payment for year 2024-2025 was incorrect. This made the increase calculation incorrect.
Mathematical error
Severn Trent calculated the percentage increase by dividing the increase by the increased charge and multiplying by 100.
This is wrong. The correct calculation should have been dividing the increase by the previous charge and multiplying by 100.
Unexplained change
Severn Trent had claimed, up till then the average increase was 21.70%. During the telephone conversation, without explanation or justification this was changed to 27.5%.
Did caller agree with my corrections
When I asked the caller to confirm my information was correct and the Severn Trent information was incorrect the caller agreed I was correct.
Why is the charge my small house not less than average?
Since my charge was based on the average, and my house which is small two bedroom, single occupier, it seems reasonable to expect it would have been less than average.
The call ended when the caller said she would have to refer this to her superior to respond..
My lasting thought. Why should I ever trust Severn Trent to provide accurate information?

April 16, 2025
Unprompted review
Rated 2 out of 5 stars

Wedding photography

I was married over 6 months ago and still haven't received any of my wedding photos or any product that was promised to us. I have sent multiple messages to the photographer and constantly get told she will follow up and nothing has been followed up. Replies have been hit and miss and communication hasn't been great. Going on 6 months and have nothing has been solved

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

Plus leather Sofa, puddling and poor quality leather.

We purchased a Plush Brentwood sofa in April 2024. We noticed the seats leather was puddling where we sat, the leather has also degraded becoming very rough. 5 calls and 2 visits, Plush say this is normal. I am sure if I showed this sofa to prospective buyers there would be no sales. I have ad previous leather lounges and non of these problems. Do not buy Plush Leather sofas.

April 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

My experience

I want to review about black shop . Ordered some food containers 2 months ago and still not received the item. The contact number is fake and no replies to my emails. Avoid them

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

Our experience with Bellcourt Mt…



Our experience with Bellcourt Mt Lawley.
Teri Mancini and Shaun Pratt: 5/5
Wayne Helt: 0/5
We engaged Bellcourt as our property manager because we were impressed with Shaun Pratt in his professional sales manner, though as we were not ready to sell our home, we decided to rent it out. Wayne Helt, a director, personally vetted our tenant and after the 1st home open presented us with his recommendation of an applicant. By email he stated: “One application stands out and would be a strong application even amongst a greater number of applicants”. This recommended tenant was accepted by us, and she began her lease on 18th August 2023. The lease agreement stated she was the only tenant permitted to occupy the premises on an ongoing basis. After some time, we noticed between 4 and 6 cars parked at the premises late at night. We raised our concerns with Wayne, but he assured us all was well. We checked with three neighbours living close by and they all confirmed multiple men were staying there. Meanwhile, our daughter did a Court Data Australia search, and she found our tenant had 66 listings in the system related to drug related offences. Twice our rental’s neighbours informed us of police attendance, including an apparent arrest of a man. We requested her tenant ledger and application so we could see the application for ourselves to check if it was as good as Wayne had said. WOW!!! In her application she stated, “I have never been late paying rent”. The tenant ledger showed she was late often. The rent to income ratio was 44%. This is considered extreme rent stress. We decided to contact her referees. (Wayne didn’t contact any of her previous landlords). The most recent was exceptional, but as we discovered it was fake. The provided phone number and email address were fake. We did a property ownership search and found her previous landlord’s details. We called on them and got a horror story of her tenancy. We also contacted the landlord prior to them, and she revealed to us, this tenant had several police visits to her property, including sniffer dogs. As we pushed Wayne to breach her for various things, she pushed back with 3 court actions against us. Wayne sent us a copy of a summons she had sent him. This included the request for a document she thought would help her case, and to appear as her witness in the action against us. This summons was never filed with the court and we and Wayne checked with the court. They confirmed it was fake. Wayne still attended the court and gave the document to the tenant even after the magistrate informed Wayne he was not compelled to do anything. He could simply leave or stay, provide the document or not provide the document. He provided her with the document. We won the 3 court actions despite Wayne’s disloyal action. Wayne also accused us of trying to get him to withhold compelled evidence and subsequently quit as our agent. The evidence was not compelled, and he knew it. (A blessing, as we engaged Beaucott Property and were well looked after).
Avoid this agent if you want loyalty and the competent vetting of your tenant!
Rex and Kylie Boag

March 22, 2025
Unprompted review
Rated 2 out of 5 stars

Plex Streaming Service

Plex v tubi

Plex has good content but has far too many ads compared to tubi which also has good free content.

Plex has ads that go from 147 seconds to 179 seconds. I have encountered these. Tubi rarely has ads over 1 minute mostly 30 seconds and definitely not as frequent.

Therefore tubi is the far superior streaming service.

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Ritz plumbing and electrical fitted two…

Ritz plumbing and electrical fitted two brand new evaporative air conditioners on our roof. The first one has been good the second has been nothing but trouble. They sent tradesmen out four times but it is still giving us trouble and now this business has gone bust and there is no way to contact them. I feel sorry for the people who have put deposits on air conditioners and solar as I don't think they will get any of it back.

March 19, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Battery is insane

Battery is insane! Been using for two weeks, still going strong! I was skeptical about the advertised battery life, but it truly delivers. The best part? Fast shipping – got mine in 7 days to Singapore with no issues.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible smartwatch

Incredible smartwatch! It’s rugged yet stylish and works flawlessly with my smartphone. The notifications come through instantly, and the health tracking features are spot on. Arrived in Turkey in just 6 days.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Arrived fast

Arrived fast! Great smartwatch, easy to set up, and love the design. The battery life is fantastic – I’ve been using it for nearly three weeks without needing to charge. Got mine delivered in Australia in just 6 days, with no extra fees!

March 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look