Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more
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Review summary
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Reviews shaping this summary
Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... See more
Company replied
After many, many, years of working and supporting a wife and family, it was now time to think of retiring and starting a new chapter in my life. Profile pensions sorted out my private pension into a s... See more
The best financial plan anyone can have is to contact Profile Pensions. I am so happy with every interaction I have with them after being a client for several years now. I highly recommend them for al... See more
Company details
Written by the company
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Written by the company
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Contact info
Norwest Court, Guildhall Street, PR1 3NU, Preston, United Kingdom
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4.4
Excellent
3K reviews
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Absolutely terrible communication
Absolutely terrible communication
I can no longer keep my pension with them because I no longer live in the UK, but they have made getting it out so hard!
They don't reply to messages, which they say they will within 48 hours
They have sent me 2 messages in the last week to say log into your account, we have sent you a new message, which there hasn't been a message, and they ignore me when I ask what it is!
And 6 weeks on, after they said around 2 weeks, I still haven't had any money
May 27, 2026
Unprompted review
Reply from Profile Pensions
Hello Gillian,
Thank you for your feedback.
I am sorry that we were unable to process your request as quickly as we would have liked.
As an FCA-regulated firm, we are required to carry out certain checks and verifications to ensure we meet our regulatory obligations. Unfortunately, additional verification was required in your case, which resulted in a delay to your request.
I can see we did attempt to contact you to discuss this on a few occasions but was unable to reach you. I believe this was due to the time difference
I am pleased to see that we have now been able to resolve this matter and successfully complete your request.
Should you need any further assistance, please do not hesitate to get in touch.
Many thanks,
Megan Marland
Senior Client Services
Very helpful
Account manager was polite and helpful. She communicated well throughout the whole process.
February 12, 2026
Reply from Profile Pensions
Hello April, thank you for taking the time to provide your valuable feedback
We're so happy to hear your adviser, Sam, provided such polite and helpful communication throughout your process. Thank you for your kind words. We have made Sam aware of your feedback.
Many Thanks
Megan Marland
Senior Customer Service
to be honest not a very good service…
to be honest not a very good service haven't found what I've asked for yet ive used a different site and they have already found 3 that I asked about
May 15, 2026
A very pleasant person who was very…
A very pleasant person who was very knowledgeable of my requirements made the experience very enjoyable and put me at ease with regards in making decisions that will affect my senior yrs ahead, she was polite and very professional without being condescending and always gave the impression that she was fully up to date with the required information to help me with my thoughts/decisions.
April 24, 2026
Unprompted review
Excellent advise .
Excellent advise , very clear and easy to understand , explained everything brilliantly .
Showed patience when I needed further help understanding all the processes .
May 11, 2026
Unprompted review
Unreliable Service
Unreliable Service
With my new role, I will definitely not be continuing my pension contributions with this company again.
I submitted a withdrawal request but received no confirmation email or update. A week later, I attempted to make another withdrawal request, only to be informed that they were already aware of my previous request. Despite this, I still had not received any communication confirming the status of my withdrawal.
After 10 days had passed, I contacted Profile Pensions and was told that someone would call me back within 2 days. Unfortunately, no callback was received.
I then received an email from Richard Penney on Monday 11th May stating that I would receive my funds on Friday, 15th May. However, I later discovered that the withdrawal request had only just been processed, meaning the original information given to me was misleading.
As a result, I have now been left without funds over the weekend, which has caused unnecessary stress and inconvenience. I am extremely disappointed with the poor communication, delays, and lack of reliability throughout this process.
I just received an email from Nawaz saying that I should get my funds today or by next week... I have news for her I spoke to Aegon, they informed me that you just made my request today. They were helpful, saying I should get my funds by next week. You should have called me.
May 15, 2026
Unprompted review
Reply from Profile Pensions
Hi George,
Thank you for taking the time to leave your review, and we are sorry to hear about your experience.
Having reviewed your case, we can confirm that you requested your withdrawal on 29th April. Unfortunately, there was a delay in processing due to a technical issue on our provider's platform, which meant the transaction could not be submitted on the first attempt. We acknowledge that we could have kept you better informed about the delay and the reasons behind it, and we sincerely apologise that this did not happen.
We can confirm that your withdrawal has now been fully submitted and is awaiting release. We have been actively chasing for you, and we are happy to say you should expect to receive your funds by the end of today.
Once again, we are sorry about the experience you have had, and we hope this has now been resolved for you.
Kind regards,
Carina Chambers
Marketing Manager
I have been with Profile Pensions for a…
I have been with Profile Pensions for a number of years. All appointments were over the phone with all security in place. I have had very good & well managed returns on my Pension, kept well informed on their App plus by Post. I would certainly recommend!
Dale Maddocks
May 8, 2026
Unprompted review
Patience
My agent was patient with me and made sure that I understood the opportunity available
April 30, 2026
Very professional k
Very professional every time I asked a question I got an answer back fairly promptly I get regular updates from my advisor and the log in proceedure is simple enough although not a dedicated app but easy enough
April 20, 2026
I exellent sevice
March 27, 2026
Did what they said they’d do can’t ask…
Did what they said they’d do can’t ask for much more
April 2, 2026
Everything was easy
Everything was easy, I had another pension that I wanted to transfer. A few clicks and the relevant reference numbers and it was set in process. A few weeks later it was done. That's it. Straightforward - if only everything could be so easy.
April 1, 2026
Gave good advice
After a few mistakes I did talk to my advisor who have good advice and put my mind at rest
March 25, 2026
Talking to an agent with good knowledge…
Talking to an agent with good knowledge and being sympathetic to needs.
March 31, 2026
The best financial plan anyone can have…
The best financial plan anyone can have is to contact Profile Pensions. I am so happy with every interaction I have with them after being a client for several years now. I highly recommend them for all your pension needs.
March 17, 2026
Scot on the phone help me through. the…
Scot on the phone help me through the full process .
March 18, 2026
Super fast at dealing with my pensions…
Super fast at dealing with my pensions and they keep in touch with me
March 18, 2026
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