Very polite staff and easy to follow web site . Just very slow for transfers but probably not there fault to be fair
Company replied
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Review summary
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It took a while to transfer my pensions into one with profile pensions because my old policy holder took a long time with the transfer, profile pensions carried on with the transfer until it was compl... See more
Company replied
So far so good I'm still waiting for them to find the rest of my pensions
It was so easy to log on with my password and to sign up. Thank you for your help. Do u know when i will get the pensions
Company details
Written by the company
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Written by the company
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Contact info
Norwest Court, Guildhall Street, PR1 3NU, Preston, United Kingdom
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4.4
Excellent
3K reviews
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Transfer money quickly and updated me…
Transfer money quickly and updated me Very good
February 3, 2025
What I like about Profile Pensions is…
What I like about Profile Pensions is ease of access to somebody to discuss any issues also easy access to my account. I also like the progress my money has made recently. My representative Samantha Packham has been very good. She explains everything so i'm left reassured that my investment is being handled with respect.
January 23, 2025
Excellent customer service
Very helpful and clear instructions even though I had issues with my phone.
January 23, 2025
Very easy to transfer any old pensions
Very easy to transfer any old pensions, I have found my experience to be extremely positive, have told friends about how good they are!!!
January 22, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
EXTREMELY POOR CUSTOMER SERVICE
As a result of my Sons recent death contact with Pension Profile was required to confirm his pension account. Rang on three consecutive working days to be informed "nobody available will ring you back". On the fourth working day somebody did ring but could not wait for the phone to be answered. The subsequent following two calls to Pension Profile produced absolutely no result, just the usual brick wall. Cannot remember the last time I have experienced such appalling and disinterested customer service - BE AWARE !
January 21, 2025
Unprompted review
Reply from Profile Pensions
Hello,
We understand your frustration with the difficulty you experienced in reaching us. We are truly sorry for the loss of your son and the added stress this situation caused. We strive to provide excellent customer service and are implementing improvements to ensure we are meeting the needs of our customers.
I was pleased to see that you have now spoken to a member of the team and hope they were able to help you.
Kind regards,
Carina Chambers
Marketing Manager
Great and friendly advisor
Great and friendly advisor, transferred my pensions no problem, quick and easy to do, I would definitely recommend 🙂
January 6, 2025
Profile penvery proffesionalsion have given me a…
Profile pension have given me a fantastic service they have been quick in finding my lost pension and have also been very approachable nothing is to difficult and they have kept in touch with me every step of the way . I would recommend the company in a heartbeat to anyone looking for help with any pension issue .
January 3, 2025
Profile pension did all the work
Profile pension did all the work, they requested and arranged the transfer all completed within 3 weeks
December 20, 2024
Very easy to work with good…
Very easy to work with good communication at all stages.
December 16, 2024
Straight forward keeps you informed on…
Straight forward keeps you informed on every process easy to use app great all round experience
December 9, 2024
Very good service.
December 13, 2024
Excellent company to deal with.
Excellent company to deal with.
Found my pensions from the late 80’s and brought them across to there pension scheme.
I found them very helpful and so easy to deal with.
If you are not using Profile Pensions, you need to ask yourself why.
December 5, 2024
Very helpful didn't have lots to do or…
Very helpful didn't have lots to do or think about was easier than I thought it was going to be.
December 2, 2024
I have a good experience with profile…
I have a good experience with profile pensions they had kept me informed all the time and pleased with the outcome
November 26, 2024
absolutely fantastic…
I’ve experienced absolutely fantastic service with great helpful staff who work efficiently and utilise exceptional communication.
Great all round
November 22, 2024
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