PROGAS HEATING SERVICES LTD Reviews 

1,537
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineering team for being exceptionally punctual, polite, and efficient when handling urgent boiler repairs and thorough annual services. People also appreciate the clear pricing structure, transparent quotes, and the helpful office staff who consistently provide prompt updates and smooth appointment scheduling. Some reviewers were not happy with certain billing structures or experienced occasional unexpected technical issues with their heating systems shortly after maintenance. A few consumers noted that prices were on the higher side or that invoice details felt unusual during specific call-out visits.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, fast, and efficient... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Price

Customers consistently note positive experiences with price, highlighting fair, reasonable, and competitive... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting friendly and professional support... See more

Response time

Reviewers express high satisfaction regarding the response time and overall communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived as arranged (time and date) Serviced boiler and filled out data Dene v.pleasant Engineer Contacted HQ yesterday re: bottom shield having become detached and Dene arrived this morning... See more

Rated 5 out of 5 stars

We have used this company for many years. Appointments made are always kept. Service person deals with situation at hand and advices when necessary. Do the job as quickly as possible and leaves. Clear... See more

Rated 5 out of 5 stars

The price was very reasonable, the quote was very clear, with all the aspects of the job carefully detailed. NO HIDDEN EXTRAS! The plumber and his assistant were highly professional and talked throug... See more

Rated 5 out of 5 stars

As usual, the guys from Progas were reliable, thorough and courteous at all times. 'As usual' because I've used them repeatedly because I know they always turn in top quality work. Simply the most pro... See more


Company details

  1. Gas Engineer
  2. Gas Company
  3. Gasfitter

Information provided by various external sources

Progas Heating Services Ltd is a well established company of 25 years. We provide domestic central heating and gas services to South, South East London, North Kent and Surrey. Progas can design, install, service and maintain central heating systems, boilers and all Gas appliances. We also carry out Landlords Gas Safety Checks and Buyers Reports to ensure there are no surprises when purchasing a property. Progas hold full Public Liability Insurance for your peace of mind. We have showroom facilities where you may view boilers and our range of services. We are a Gas Safe Registered company and Worcester Bosch Accredited/Approved installers. All work is carried out by Engineers trained and employed directly by Progas - we do not sub contract our work out. Please call our office on 020 8676 0101 or email us info@progasheating.co.uk should you require any further information or to make a booking. You may also view our website at www.progasheating.co.uk

12 Year warranty available on selected Worcester Bosch boilers !

12 year boiler warranties available on selected Worcester Bosch boilers

12 year boiler warranties available on selected Worcester Bosch boilers
12 year boiler warranties available on selected Worcester Bosch boilers when fitted with a Worcester Bosch system filter - usually 10 years

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,537)

174 reviews in the last 12 months

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Rated 5 out of 5 stars

Consistently good service

Consistently good service, receptive, honest and friendly.
Not the cheapest, but you get what you pay for so would definitely recommend them

August 13, 2025
Rated 5 out of 5 stars

Highly Recommended, Gas Central Heating

Progas are my go to contact for all Gas or Central Heating needs, we have used them for two separate installation projects and periodic servicing, certification. Always knowledgeable, organised and reliable. Highly recommended.

July 25, 2025
Rated 1 out of 5 stars

Really disappointed ..

Sincere apologies if I have the wrong company .... seem to be a few trading under progas ......Really disappointed ... wayne serviced our boiler last year and couldn't fault him .... he sent us a reminder this year and after several admin issues he was expected to service our boiler this morning .... he didn't turn up ... I've rang and had my calls declined and I've WhatsApped messaged and seen he's read the calls and still not responded ... I've requested that he could come tomorrow morning.... could you please send someone else if hes unavailable please !

July 31, 2025
Unprompted review
PROGAS HEATING SERVICES LTD logo

Reply from PROGAS HEATING SERVICES LTD

Hi Kathy, sorry you have had a negative experience, however, please could you double check the business name and location. Progas Heating Services does not employ a Wayne. We believe there may have been a mix up here, as the situation you have described does not match up to our records. Please let me know if there is anything we can do to assist.

Rated 5 out of 5 stars

100% trustworthy and reliable

100% trustworthy and reliable. The customer service is excellent, as is the quality of their workmanship. They may be slightly more expensive than others I have used in the past, but that extra money is worth my peace of mind.

July 14, 2025
Rated 5 out of 5 stars

An excellent service as always.

The operative was on time, unfortunately my husband did not her his knock and I met him outside when I came back from a trip to the local dump, 9.05 the operative did not tell me had actually been waiting - very kind of him! As always the the operative worked diligently and left everything neat and tidy. Thank you.

June 25, 2025
Rated 5 out of 5 stars

Annual serviceppt for annual service made quickly &…

Appt for annual service made quickly & efficiently with your office (unlike the large utility type companies) and with a human - Carol who id spoken to before. 20 mins or so bf coming i had a brief call from Don - giving me enough time to sort out parking ticket & put kettle on & job was efficiently & pleasantly carried out

June 11, 2025
Rated 5 out of 5 stars

Highly recommended!

Friendly, professional and knowledgeable team who carried out a thorough service of my boiler and reassured me of any concerns. Highly recommended. Thank you very much!

June 3, 2025

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