Project Timber Reviews 1,372

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, finding them sturdy and well-made, often exceeding expectations. The delivery service is frequently praised, with many highlighting the professionalism, helpfulness, and friendliness of the drivers. Reviewers appreciate being kept informed about delivery times and the care taken in unloading items. However, some customers also noted significant issues with product quality, including warped wood, ill-fitting parts, and poor-quality roofing felt leading to leaks. There are also complaints about missing parts, damaged items upon delivery, and rescheduled deliveries without proper notification, causing inconvenience. Some people were dissatisfied with the customer service when trying to resolve these problems.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many expressing significant frustration due... See more

Staff

Customers consistently note positive experiences with staff, particularly praising delivery drivers for their... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant dissatisfaction.... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction.... See more

Service

Users describe ambiguous interactions with service, with some customers praising excellent communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchase and website experience good - Shed ordered for delivery three weeks later. Emails to confirm the delivery day went unanswered but using the chatbot on the site eventually got a response. The... See more

Rated 5 out of 5 stars

So pleased we decided on Project Timber for our workshop. The panel construction looks really sturdy and well made. Carl delivered the building and was an absolute star. Can’t wait to put it all toget... See more

Rated 5 out of 5 stars

I recently purchased a D100 20' X 6' shed and cannot rate it highly enough. Craig the deliver driver was brilliant, helping me get all the panels down the sideway, and they all arrived without a d... See more

Company replied

Rated 5 out of 5 stars

Great delivery service from Carl. Managed to place the 16’x8’ shed parts in the ideal location for us to use. There was one panel missing so Carl took photos and sent emails to the relevant people to... See more


Company details

  1. Garden Building Supplier
  2. Log Cabins
  3. Online Marketplace
  4. Shed Builder

Written by the company

At Project Timber, we design, manufacture, and sell a wide range of premium garden buildings, including sheds, summerhouses, garden offices, workshops, greenhouses, potting sheds, and log cabins. All of our buildings are modular, allowing you to fully customise the layout to suit your space and needs. This modular design also makes transporting and assembling your building in hard-to-reach areas, like non-access back gardens, simple and convenient. With easy-to-follow step-by-step instructions, construction is hassle-free, and our dedicated customer care team is just a phone call away to support you throughout the process. We offer a variety of sizes, fully insulated options for year-round use, and free pressure treatment for a 25-year anti-rot guarantee. Plus, enjoy free delivery and 0% finance, making it easier than ever to create the garden space of your dreams with Project Timber.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Worst experience.

Took a total of 8 deliveries over 3 months to receive all of the parts for our Pent shed - missing, damaged and faulty panels. Once built, it leaked like a sieve through all the wall panels - and after using woodfiller, silicone on all joints and applying 3 coats of external paint. Shiplap detail seems flawed. Finally received a refund this week after a host of emails, calls and repeated chasing.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Brilliant experience.. driver was such a nice fella and helpful and kept me updated on the delivery times and arrival ..overall experience excellent frome start to finish

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly delivery

Arrived on time, very friendly delivery guy, had a friendly chat. Explained there was lots of parts,neatly put where I asked him to put them.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Please don’t use this company just…

Please don’t use this company just realised my review was removed
Brought a shed absolutely nothing lines up was a waste of £1200 and company diddnt help or sort the problem at all just brushed it of
Don’t use

December 21, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Carl H so helpful

Carl H so helpful, conscientious and happy to help in any way.
Brought all the materials round the back we were happy to help.
Great work.

January 26, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.

The ordering process was clear and straightforward, and communication about delivery was good.

Most importantly, the delivery driver, Niall was extremely helpful and polite. He didn’t just drop the items at the curb, but kindly helped carry everything into my garden, which I really appreciated.

Overall, a very positive experience with Project Timber. I would definitely recommend them and would use them again.

January 19, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Not recommended AT ALL!

I have had my shed for nearly 10 months. I've contacted Project Timber regarding my issues with the shed I bought from them but, they can't be bothered to reply. All I can do is to try and help others with my experience. The issue is the quality of the shed itself. It leaks like a sieve! When it rains, water gets through the doors too easily. Water also gets in through the panel joins covered by the very thin and insubstantial strips of wood supplied to cover the joins. Water gets in where the roofing felt is nailed too. The panels are far from precision made either. For around £850, I really do expect better. The perspex fit the windows is wafer thin to. What else can I say other than to say don't do what I did and keep anything in there that could perish or will rust. My tools are rusty and anything not made of metal, is wet. I looked at buying a metal shed but bought this for ascetics but, it is a rubbish product at, I think, a high cost.

March 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look