Project Timber Reviews 1,371

amazing and good delivery really recommend

Carl was a fantastic person professional and polite

Craig was very helpful! Even helped putting it in the garden with me, Craig was respectful and very polite, nice man.

Ordered a summer house with them. They changed delivery date to suit them i saw not in that day so asked to change it to suit me but would not so a refund was agreed but took over 4 weeks of calls emails very rude staff and having to get my bank involed before i got my money back.

Don't be fooled by the glossy website. I had to chase delivery several times. Over the phone, they really are off hand and not bothered and try their best to get you off the phone. I sent 2 chasing emails without response.
Eventually the shed arrived. It's really poor quality and most of the side panels are warped with the centres being a whole inch off true.
I would avoid buying from this firm.

Excellent friendly guy great experience will use again

The stars are for Carl the driver. What a kind and considerate man. Unfortunately the delivery date was pushed back at the last minute by Project Timber which caused us no end of hassle.

Quick and easy delivery

‼️ AVOID LIKE THE PLAUGE ‼️

Absolutely shocking quality and even worse customer service.

I purchased a shed from Project Timber and it arrived in a completely unacceptable condition. Multiple panels were warped, several roof sections were covered in mould, trims didn’t fit, and some pieces didn’t even align properly leaving gaps you could see straight through. One of the panels was even a completely different type of wood to the rest.

It’s clear this product was never checked before being sent out.

The biggest issue was that these defects only became obvious once I had already started building it. By that point, I had no choice but to continue, as leaving it over the bank holiday would have resulted in it collapsing. I even had to pay for a carpenter to spend two days reinforcing and correcting the structure using additional materials something I should never have had to do.

Trying to get help was just as frustrating. I called multiple times on the day with no answer, only getting through minutes before they closed, when it was too late to get any proper support.

For the amount of money paid, I expected a product that was at least fit for purpose. Instead, I received poor-quality materials and zero real support when things went wrong.

I would strongly advise others to avoid and spend their money elsewhere pay that little bit more and you’ll get better quality product.

Wish I had read the bad reviews first, spent a lot of money on a garden office, the quality of material is poor, there are several missing parts and customer care (based in South Africa) do not respond to my emails. Its been a nightmare, avoid them at all costs.

Craig was excellent with the delivery

Thanks Craig for a fantastic professional and efficient delivery. Great comms throughout. Highly recommend.

Craig was very polite and helpful with the order

Very helpful and pleasant delivery driver

Carl was awesome! So helpful, kept me informed all the way to delivery, and took the time to help me get everything unloaded and put away nice and neatly ready to be installed. Was an all round great delivery experience

Craig was brilliant. Let me know a rough time he would be here. Everything looks good. Time to get building.

Great product / sound delivery from Craig

Friendly delivery driver. Laid everything out neatly and in order for us.

Craig was very helpful made the delivery easy