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The worst customer service I have ever seen.
I received no order confirmation and all contacts were answered with one sentence even though I asked for the tracking number and details of the shipment several times.
The package arrived yesterday but unfortunately due to the seller's mistake it was delivered 300km away from where I originally ordered it.
I purchased a product on this website on the13JAN22. The payment was successful. I got a confirmation of my purchase on its website but without any order number.
I have never received any confirmation on my email so I have decided to contact them via the contact form for the details. No reply has been received. After a few days, I have contacted them again by email, and again no reply within 2 weeks.
I cannot track my order on its website because I made a purchase without registration.
According to the above, I think it's an absolutely inappropriate and unprofessional way of running the business and supporting customers.
I would never purchase anything on this website and never suggest it to my friends.
I agree with the previous feedback that the customer service is miserable and poor.
I was looking for c:ekho products, came across this company and made a trial order just to see how it works, as I have never ordered from Estonia before. Good job I didn’t make a large order!!!! They contacted me several days later to say that one item was not in stock and that the order would be delayed, which was fine. Then a few days later they sent a very short message saying that they couldn’t fulfil my order and they would provide a refund. Several days later I chased them up about the refund and after being ignored, I then contacted them via Instagram. After some miserable communication and excuses I eventually received a refund 3 weeks later. However, the refund was for €38 rather than the £38 I paid. Of course, after currency conversion, I received less - £34, rather than the £38 originally paid. The bottom line is:
The website displays items as in stock but you won’t know until you actually pay for your order.
The customer service is pretty miserable, slow and unreliable.
British buyers beware, you will not receive your refund in pounds so will therefore lose money!!
If you still decide to buy then pay through PayPal (they will charge PayPal fees on top).
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