ProProfs Reviews 

288
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the incredible dedication of the support team, noting that staff members are always prompt, polite, and exceptionally effective at solving technical questions. People deeply appreciate the intuitive interface and the overall efficient service that makes daily tasks much easier, smoother, and remarkably productive for everyone involved. However, some customers also noted occasional reliability problems, such as unexpected technical glitches, session timeouts, and slower responses during certain busy periods. A few reviewers expressed frustration regarding specific administrative hurdles, mentioning that resolving certain unresolved concerns took longer than expected and caused operational disruption.

What people talk about most

Staff

Consumers find staff to be positive, highlighting dedicated, polite, and responsive support representatives... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick response times and... See more

User experience

Customers had positive experiences with user experience, finding the platform straightforward, very easy to... See more

Service

Reviewers mention positive feedback about service, noting top-tier support with fast responses, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's almost for 8 months I'm using this website for my continuing professional development. Last time I had the problem about some videos display. I informed support team and author of course. Custom... See more

Rated 5 out of 5 stars

ProProfs Knowledge Base has changed the way we store and keep our processes and procedures up to date. It has helped our team become much more efficient in providing great customer service. The... See more

Rated 5 out of 5 stars

ProProfs and the Knowledgebase I created on ProProfs are great tools. The Knowledge base is great for sharing information with our industry. Naveen was very prompt and helpful assisting me with some... See more

Rated 5 out of 5 stars

I was assisted by Shahid and had a wonderful experience. He helped answer all my questions and got my account fully sorted. Very helpful, asked the right questions, and resolved all my concerns. I’m v... See more


Company details

  1. Education & Training

Written by the company

ProProfs hosts more than 1,000,000 pages of content in 70+ languages and is a leading platform for online training and assessment with the world's largest library of professional tests & quizzes. ProProfs products, including Quiz, Survey, Learning Management System, Knowledge Base, Live Chat Software, Project Management, and Training tools, are used by many Fortune 500 companies such as Sony and Dell, along with users from leading educational institutes like Yale. ProProfs empowers users to work better, get smarter employees, and create happier customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

288 reviews

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No recent history of asking for reviews

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4.6

All reviews

(288)

63 reviews in the last 12 months

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Rated 4 out of 5 stars

ProProfs is easy to use!

ProProfs is overall rather easy to use to create e-learning courses! Their customer support is very quick to respond when we have questions or an issue we need help with.

Within the courses I wish I was able to adjust the formatting on headings and media titles more than I can for ease of readability for the employees taking the course. I also wish the settings features within the course/quizzes were easier to navigate.

Overall really enjoying using the software!

May 21, 2025
Unprompted review
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Rated 4 out of 5 stars

Very happy with the tool

The platform has saved lots of time in grading as well as keeping tests secure. I love the feature of randomizing the order.

The timestamp is continually off and that sometimes creates a problem.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer for more than ten years!

I have used ProProfs for more than ten years. I have been very happy with the Quiz Maker services and have recommended them to other institutions to use. The price has been very competitive. On the rare occasions that I have needed customer support, I have had a speedy response.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

I have been a ProProfs user for over 15…

I have been a ProProfs user for over 15 years now. I have found the creation of tests for my language students extremely easy and a very effective tool. Until recently, however, I needed to reinsert questions from various tests to create a new 'overview' test. Now, thanks to the new function of adding questions from one quiz directly to a new one, has made the whole process so much easier and quicker. A great tool!!

January 16, 2025
Unprompted review
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Rated 4 out of 5 stars

Quiz Maker Rocks!

I often use the quiz feature for student assessments and I LOVE the record feature so that I can see my students as they answer questions for language proficiency. I do find one thing confusing, when I am trying to change settings, I have a hard time discerning which "profile" to be under: Training Maker, Quiz Maker or Survey Maker. That has made some changes take way too long to do.

May 21, 2025
Unprompted review
Rated 3 out of 5 stars

Decent, some annoying things

Overall, the platform is good and easy to use. I feel that the email system could be easier to build templates. Also, the inability to move tests and results from one instructor to another is annoying. I had one person leave and I basically lost years worth of test results. I have access to that person's profile still, but can't move those over to the new instructor.

May 21, 2025
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Rated 5 out of 5 stars

How good is this

How good is this. What a great experience for an older person wanting to upskill. Without having to attend classes and all done in an interesting and logical presentation of learning outcomes.

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent program for the needs of my…

Excellent program for the needs of my professional indoor football league officials. Better yet is the customer service. Every time I don't understand something (I am a Luddite!) as far as putting a questions together, I am provided instant feedback and an answer to my concern.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Platform with Outstanding Support – Highly Recommend!

I've had a great experience with ProProfs. The platform is clean, intuitive, and easy to navigate—making it a pleasure to use. On the few occasions I needed to contact support, they were incredibly responsive and resolved my issues quickly and effectively. Their customer service is truly top-notch.

Overall, there’s very little I would change. The platform looks great, performs reliably, and does exactly what I need it to do. One feature I think could really enhance the experience is a seamless flashcard option integrated directly within the Quizmaker tool. While I understand that ProProfs offers a separate flashcard application, it doesn’t appear to connect with quizzes already created in Quizmaker. Since flashcards and quizzes complement each other so well, integrating them would be a natural and valuable addition.

That said, I’m a big fan of the platform and would highly recommend it to others. Great product, even better support!

May 21, 2025
Unprompted review

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