ProspectSoft Reviews 

We've had a seamless process all the way from getting our first demo to onboarding and training. Matilda was excellent and has a forensic knowledge of the platform so was able to handle all our questions straight away.

We find all our info in one place now, very grateful with Adilah's onboarding and Suraj's help to start with.

We hope to gain more sales having all sales information organized.
Thank you

We've had an overwhelmingly positive experience with Prospect. Zira in particular was exremely helpful and personable. Highly recommend.

Prospect’s support has been solid. Matthew Ooi quickly stepped in when we hit a snag and guided us to an effective resolution.

Had a problem with Integration but with some quick support from Afini, it was easily sorted and we are now up and going.

The aftersales support is awesome, questions have been answers quickly with results. Early frustrations have all been resolved with the support team.

On the dashboard of this programme your sales data will be incorrect. I am told this is a 'bug' and will be weeks to fix. How can you have a CRM with incorrect sales figures? You have been warned.

The following up on this software is really good, especially if you have questions. They are very responsive and keen to get your systems at a high level.

We have been using Prospect for a number of years now and have recently decided to look into utilising it better to support our business. We requested a meeting with out account manager for some support with this. Since getting Prospect, a variety of things have changed and improved from us first using it that will help us in our customer management.

We had a meeting with Abigail Whitwham, which was helpful and informative when discussing what we want from the system and ironing out any issues that we were experiencing. She was knowledgeable and helpful in guiding us.

The follow up of the meeting, with notes and resources, was sent the same afternoon for us to get started on doing what we need to make the system work how we want it to.

We had a very good onboarding experience with Matilda. She demonstrated and explained the system in depth and answered our questions. When we had a question she couldn't answer, she came back with a response promptly.

Had a meeting with our CSM Matthew and he was amazing. Super helpful, really friendly, and actually took the time to understand what we need and provide the next steps we need to take to improve our work flow. Easily the best CSM I’ve dealt with, not just at Prospect, but across any company. Huge shoutout to Matthew, he seriously made the whole experience way better.

Like everything new it takes a little time to get used to and Prospect is no different but once you start using it, Fabulous. We are a sales driven company with a small sales force of 4 and the data is invaluable that Prospect gives you on log in.

If you want to drive your business get Prospect. Money well spent.

Adilah Adli is a star. She has been incredibly helpful in onboarding our company onto Prospect CRM. Whenever we run into trouble, she is there to help us through and resolve the issues. Thank you Adilah, we could not have done this without you.

Free Prospect Training Session with Abigail was quite informative. Not only were all my questions answered professionally and knowledgably, the conversation was left with information that will come in handy in the future. By the following day, a recording of the call was provided, along with a transcript, which was also very helpful. Highest recommendations!

Great product, just the slowest loading experience on the internet today. To the point our Sales Reps don't use it as it's so slow.
They need to fix this more than anything.

We have recently decided to leave Hubspot and join prospect.

We had great onboarding sessions with Charlotte who was very knowledgable about prospect and we are now fully up and running and enjoying Prospect.

The AI chat is also very helpful for any problems, would highly recommend.

Afini's support was prompt, thorough and she was very patient. She helped me resolve our issue completely

the below sums up my experience. Useless CRM platform and a billing procedure that borders on criminal.

Evidence of Complaints Against The Access Group & Prospect CRM
Auto-Renewal Contracts & Cancellation Difficulties
Many customers have reported trouble canceling services with The Access Group (and its CRM division ProspectSoft). The company’s standard contracts automatically renew for 12-month terms unless the client gives written notice well in advance. For example, one Access UK contract specifies that services “shall be automatically renewed for successive periods of 12 months” unless either party cancels at least 60 days before the term ends
theaccessgroup.com
. Such auto-renewal clauses have led to complaints about being locked into long-term agreements. On G2, a small-business user criticized Prospect CRM for “arbitrary rules” around cancellation that were not disclosed upfront, stating it was effectively “impossible to cancel” their service
g2.com
. This suggests customers have encountered unexpected ongoing charges when trying to terminate contracts, due to stringent notice periods or renewal terms.
Negative Reviews of Billing & Support Issues
There is also evidence of frustration with the company’s billing practices and customer support responsiveness. On Reddit, a user emphatically warned others “AVOID… any business associated with The Access Group”, citing “sub par products, [over-promising] sales teams,” and “nonexistent customer care, no support when it goes wrong”
reddit.com
. This reflects a pattern of complaints that once the sale is made, clients struggle to get helpful service or resolution of issues. Indeed, another review on GetApp by a long-time Prospect CRM user described the company’s approach to customer service as “awful” and “nonsensical”
getapp.com
. These comments highlight perceptions of poor communication and difficulty obtaining help with billing problems or cancellation, which many consider unethical for a software vendor.
Aggressive Sales Tactics & Ethical Concerns
Beyond contract issues, numerous online discussions point to questionable business practices by The Access Group after acquiring various software companies. A 2024 ATS/CRM industry review noted that “multiple reviews cite poor communication, unresolved issues, and aggressive sales tactics” from Access Group’s team
spott.io
. Some customers even observed that support quality declined if they refused upsells – “significantly less support after declining their paid add-ons”
spott.io
– implying a pay-to-play approach for proper service. Perhaps most alarming, there are allegations of deceptive reputation management: one user revealed that after posting a negative review of an Access-owned product, “They then offered me 50% discount to change my review to 5★… The reviews on Trustpilot are being manipulated”
spott.io
. This suggests unethical behaviour by the company to suppress criticism. Such reports – from difficult cancellations and surprise renewal charges to high-pressure sales and review manipulation – collectively paint a troubling picture echoed across Trustpilot, Reddit, and other forums. Each of these sources reinforces the complaints of deceptive billing practices and unethical conduct surrounding The Access Group and its Prospect CRM division
g2.com
reddit.com
.

Had a sync issue that was caused at our end, spoke to Kyran O'Niell on the Prospect help desk. Kyran was really helpful, he liaised with out external IT supplier and worked with them to reset the link and get us back up and running. In all it took about 20 minutes. Really great help and can't fault Kyran for taking ownership and seeing it through to conclusion.

Matilda Gardener provided an in-depth and comprehensive onboarding process and even adapted the pace of delivery during some sessions to suit certain members of the team. The support received post "go-live" has also been second to none, extremely quick at providing responses and solutions so that we have seen no impact to our business. Quality service.