Proto-col Reviews 

1,860
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Have been using this company for a few years now but sadly they have discontinued my favourite moisturising cream. Cant understand why as it is often sold out.

Rated 5 out of 5 stars

I Honestly can’t recommend Proto-col skincare enough! My skin has always been one of my major flaws, where I’m incredibly conscious without make-up! This stuff is incredible!! A bit of sunshine combin... See more

Company replied

Rated 1 out of 5 stars

ordered Collagen from this company during Black Friday. When I messaged the representative to change my order from Bovine Collagen to Marine Collagen, she told me she would update my Subscription pr... See more

Rated 1 out of 5 stars

Bought the eye lift cream only to find it dried like egg white on my face I had a beautician watch the video as I thought I was using it the wrong way, but the same happened when she applied it. I sen... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Fitness and Nutrition Service
  4. Wellness Center

Written by the company

Proto-col is a brand of health and beauty products manufactured in the UK by On-Group Ltd. Based in Bradford-on-Avon, proto-col is a truly British brand - we believe in producing products which deliver luxury formulations, made with the best quality ingredients at affordable prices.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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3.5

All reviews

(1,860)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Many time to try to order

Many time, i'd tryed to order for collagen pills with the promotion code COL30.
But it's been impossible.
I'm waiting for a new e.mail with another
Promotion code.
David Artigues

February 14, 2021
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Rated 4 out of 5 stars

Hi I do feel the benefit of taking 2500…

Hi I do feel the benefit of taking 2500 mg of protocol in capsules for five months, but is it enough as I have been reading more about this product and it appears I am taking the lowest dose advisable as does of this supplement can be from 2500 mg to 15000 mg . help !!
Pat. 72.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Proto-col LOVER!

I love Proto-Col product's I've been using the Complete Collagen for 14 days and the results are amazing, I feel the glow in my skin. Apart from that, the facemask it's fabulous, it left my skin smoth and hydrated that I'm speechless with it as well as with the Intense Hydration Night Cream. Everytime that I order the package arrives really fast and you can see that it's packed with love. That's a thing that I love from the brands.

November 20, 2020
Unprompted review
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Rated 1 out of 5 stars

Questionable Ingredients Intense Protection Day Moisturiser SPF50+

On the whole, I love the Proto-col skincare products and have always gotten great service. I recently decided to purchase the Intense Protection Day Moisturiser SPF50+. Looking through the ingredients for collagen I was researching each one and came across, Octocrylene. While Octocrylene is considered safe it isn't a very good sunscreen. When this chemical is exposed to UV light, it absorbs the rays and produces oxygen radicals that can damage cells and cause mutations. It is readily absorbed by your skin and may accumulate within your body in measurable amounts. Plus, it can be toxic to the environment. This is not something I wish to put on my face given the risks. I placed this order on Oct 09, 2020, that hasn't been dispatched yet as part of other products I've ordered, and if I could remove it I would and ask for a refund as I won't be using it.

October 11, 2020
Unprompted review
Proto-col logo

Reply from Proto-col

Dear Chris,

Thank you very much for your detailed feedback. Unfortunately, we are unable to retrieve the parcel as your order was despatched earlier this morning.
However we will provide you with a pre-paid envelope for you to return the product which we will refund upon receipt.

All our ingredients are listed on our website on all of our products, which can be viewed before purchasing.

We’re working to improve this product and the whole formulation is currently being reviewed.

Would you like to try any other product for free within the skincare range? We will be happy to send this to you together with the pre-paid envelope.

Thank you for your continued support.

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Rated 5 out of 5 stars

Love these products

Love these products! Especially as I got them on sale 😊
Microdermabrasion & face mask are fav’s!

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

I am absolutely loving these products

I am absolutely loving these products ! I use the complete collagen, the under eye filler, the microdermabrasion, and more ! I’m really starting to see an improvement in my skin and overall health.

August 11, 2020
Unprompted review
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Rated 5 out of 5 stars

Protocol, Great Products and Advice.

Protocol will always be my choice for supplements for skin and health maintenance. Their products are thoroughly tested and the reviews and advice on product choice is always clear and to be trusted.
I have been using their products for many years and will continue to do so.
The periodic discounts are always welcome.

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

Great service!

Easy to order, great discounts in the sale, really fast delivery. No negatives whatsoever!

August 8, 2020
Unprompted review

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