Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly, polite & thorogh showing us every aspect of the vehicle on hire . Called an hour beforehand to advise on way & if any change to eta would call again to notify me . Excellent service from fir... See more
Company replied
I received excellent service from Proximo when I needed a replacement WAV vehicle. There were extremely helpful and found a vehicle usuable for me within a couple of days. The WAV vehicle was delive... See more
Company replied
From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... See more
Company replied
Company details
Written by the company
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Written by the company
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contact info
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, United Kingdom
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4.9
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Des was very friendly and professional
Des was very friendly and professional. Arrived within the timeframe he had previously stated
July 2, 2026
Unprompted review
Reply from Proximo Group
Hi Christine,
Thank you for your 5-star review! We're delighted to hear that Des was friendly, professional, and arrived within the timeframe promised. We'll be sure to pass on your kind feedback to him.
Kind regards,
Will
Customer Experience
Reply from Proximo Group
Hi Hayley,
Thank you for your 5-star review! We're delighted to hear that you had such a positive experience. We'll be sure to pass your kind comments on to Masoud.
Kind regards,
Will
Customer Experience
Excellent company to hire a vehicle from.
Assad collected the vehicle, he was very polite and professional - a good representative for the company.
The two chaps who delivered the vehicle were polite, knowledgeable, thorough and gave a good demonstration of how everything worked.
July 1, 2026
Unprompted review
Reply from Proximo Group
Hi Tracey,
Thank you for your feedback. We're pleased to hear the team made your delivery and collection experience such a positive one. They'll be delighted to hear this.
Kind regards,
Will
Customer Experience
Paul was very helpful
Paul was very helpful this morning explained everything and got us a hire vehicle very quickly and put us back on the road. Thank you.
July 1, 2026
Unprompted review
Reply from Proximo Group
Hi Tom,
We really appreciate your review! It's great to hear Paul got you back on the road quickly and made everything easy.
Kind regards,
Will
Customer Experience
Daniel Molinas brought our courtesy…
Daniel Molinas brought our courtesy van, he explained everything really well ran us through all the functions didn't leave anything out. Super friendly checked the van thoroughly before handing over also taking pictures and documenting them, explained the automatic ramp and doors and explained the button and spoke me through the fuel gauge and what it means amazing customer service 10/10
July 1, 2026
Unprompted review
Reply from Proximo Group
HI Mitchell,
Thanks for the fantastic review! We'll be sure to pass your comments on to Daniel – we're glad he provided such excellent service.
Kind regards,
Will
Customer Experience
The guy Assad who delivered the WAV was…
The guy Assad who delivered the WAV was very knowledgeable and helpful. It was extremely stress free.
July 1, 2026
Unprompted review
Reply from Proximo Group
Hi Bernard,
Thank you for your kind feedback! We're delighted to hear Assad made the delivery process smooth and stress-free.
Kind regards,
Will
Customer Experience
Reply from Proximo Group
Hi Peter,
Thank you for your fantastic 5-star review! We're so pleased to hear you found our team helpful and that you received excellent service.
Kind regards,
Will
Customer Experience
Excellent handover
Excellent handover, Colin our delivery driver took lots of photos to make sure the car was fit for purpose before we took the keys. He was friendly and a happy chap. Excellent service all round.
Thank you for the assistance.
June 30, 2026
Unprompted review
Reply from Proximo Group
Hi Mr Maitland,
Thank you for your 5-star review! We're delighted to hear you had such a positive experience. We'll be sure to pass your kind words on to Colin – he'll be pleased to know his friendly service and attention to detail made a great impression.
Kind regards,
Will
Customer Experience
assad.
assad.
everything first class we vehicle drop off. all explained very well .
June 30, 2026
Unprompted review
Reply from Proximo Group
Hi Brennan,
Thank you for your fantastic 5-star review! We're so pleased to hear that your vehicle delivery was first class and that everything was explained clearly. We'll be sure to share your feedback with Assad.
Kind regards,
Will
Customer Experience
Daniel who delivered my car was…
Daniel who delivered my car was friendly, informative and knowledgeable .
June 27, 2026
Unprompted review
Reply from Proximo Group
Good morning,
Thank you for your wonderful 5-star review! We're delighted to hear that Daniel provided such a friendly, informative, and knowledgeable delivery experience. We'll be sure to pass along your kind words to him.
Kind regards,
Will
Customer Experience
Explained well about the way the…
Explained well about the way the vehicle works
June 29, 2026
Unprompted review
Reply from Proximo Group
Hi Sandra,
We are really grateful for your kind review. It's fantastic to hear the vehicle was explained clearly and that you found the handover helpful.
Kind regards,
Will
Customer Experience
Great service
Great service Neville very pleasant and friendly handover excellent
June 27, 2026
Unprompted review
Reply from Proximo Group
Good afternoon,
Thank you for your kind review! We're delighted to hear Neville provided such a pleasant and friendly handover. We'll be sure to pass on your lovely feedback.
Kind regards,
Will
Customer Experience
Neville was a very pleasant guy…
Neville was a very pleasant guy explained everything about the vehicle.
Noted all the minor scratches which was brilliant.
A very positive experience. Thank you Neville x
June 27, 2026
Unprompted review
Reply from Proximo Group
Hi Rouse,
Thank you for your great review! We're pleased to hear Neville made your handover a positive experience and took the time to explain everything thoroughly. We'll pass on your kind comments to him.
Kind regards,
Will
Customer Experience
Daniel Molinas has been extremely…
Daniel Molinas has been extremely helpful, clear, professional - all information received from him has been excellent
Thank you Daniel
June 26, 2026
Unprompted review
Reply from Proximo Group
Hi Deri,
Thank you for your lovely feedback! We're delighted to hear Daniel provided clear, professional, and helpful support throughout. We'll be sure to pass on your thanks.
Kind regards,
Will
Customer Experience
Highly recommended
Paul Edney was very friendly, professional and helpful. He contacted me to let me know he was on his way and the whole process went smoothly. Highly recommended.
June 26, 2026
Unprompted review
Reply from Proximo Group
Hi Sarah-Jane,
Thank you for your wonderful review! We're glad Paul kept you informed and made the whole process smooth and straightforward. We'll share your kind words with him.
Kind regards,
Will
Customer Experience
assad was fabulous today collection on…
assad was fabulous today collection on time very polite and helpful thank you
June 25, 2026
Unprompted review
Reply from Proximo Group
Dear Donna,
Thank you for your review. We’re delighted to hear that Assad provided a timely, polite, and helpful collection service today. Your feedback is greatly appreciated.
Best wishes
Penny
Customer Experience
Assad very efficient and friendly and…
Assad very efficient and friendly and very helpful. Thankyou
June 25, 2026
Unprompted review
Reply from Proximo Group
Dear Caroline,
Thank you for your review. We’re delighted to hear that Assad provided such a professional and timely service. Your feedback is greatly appreciated.
Best wishes
Penny
Customer Experience
Fantastic Service from Assad at…
Fantastic Service from Assad at PROXIMO.
Arrived on time. Very professional.
June 24, 2026
Unprompted review
Reply from Proximo Group
Hi Joan,
Thank you for your fantastic feedback! We're pleased to hear Assad delivered such professional service and arrived on time. We'll be sure to let him know.
Kind regards,
Will
Customer Experience
Very helpful Chris Conroy
Chris the driver was very thorough and went through everything
June 24, 2026
Unprompted review
Reply from Proximo Group
Dear Adrienne,
Thank you for your review. We’re glad to hear that Chris provided such a thorough handover and took the time to go through everything with you. Your feedback is much appreciated.
Best wishes
Penny
Customer Experience
2nd time I dealt with proximo in a…
2nd time I dealt with proximo in a year. Only took a day to get a vehicle delivered. Different than what was expected but more for my needs so not complaining.Early drop off by paresh(paz). Showed me round the van..pleased with the service all round . 5*
June 23, 2026
Unprompted review
Reply from Proximo Group
Dear Jill,
Thank you for your review, Jill. We’re pleased to hear that your second experience with us was just as positive. It’s great that Paresh was able to deliver the vehicle so quickly and take the time to show you around the van. We’re delighted you’re happy with the service all round and appreciate the 5‑star feedback.
Best wishes
Penny
Customer Experience
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