Public Storage Reviews 

Unbelievably bad experience with this company’s so called customer service and unethical billing practices. After vacating their unit, the manager left a voicemail asking that we remove all our property, remove the lock and leave the space open. We went back the next morning AS THEY INSTRUCTED and left the unit open. Because that was the billing date, they charged me $182 for opening the space a few inches. That feels like an intentional scam to charge us for another month. We were there less than 5 minutes to walk in and make sure the door was lifted. Unacceptable and borderline theft. What a bunch of crooks. I got charged the $182 and called. I was told they would request an exception. That was last week. Today they call to say they need to request an exception from the regional manager. I am now expected to wait another 72 hours for a call. Spend your money elsewhere and save yourself the headache.

At store in Hurst, TX off of Grapevine Hwy. Great customer service by Teddy! Friendly and knowledgeable! Easy process(I’ve had units in the past). Couldn’t have asked for a more seamless experience! Thank you Public Storage!

If I could give less than 1 star I would my unit is on Park Road in Charlotte.
Rates go up dramatically. Try to talk to a real person. They never return the call.
They boast reviews of 4+. Don't know how that is possible.
Even finding a place to give a review is difficult.
Go elsewhere!

This company took over a local, small town storage place and I can tell you after only a month and a half I will NEVER rent from Public Storage again! I will find somewhere local if I need a short term unit again. Just make sure you ask questions and know your week notice doesn’t matter, still have to pay the whole month. I really had only one thing left I wanted in there so they can have it. Not paying $154 for a week! Customer service was not helpful and the representative was a smart mouth.

oh boy, "BEST" Customer Service I HAVE had in yearz.....i say that bcuz either I AM able to over talk OR the person on the other end of the phone "clearly" "IZ" NOT listening, I K"NO"W the difference.....on thiz day, 11/07/2026, on thiz call at 12:15 P.M., I CAN "HONESTLY" Say that Customer Service "IZ" Alive at thiz place of Business..!!! Tonya, by Far, "IZ" Attentive to the Clientele at Public Storage, for Previous, CURRENT, AND Future tenants...!! my hatz go off to ANY one person, Tonya, that CAN Politely get me to hold my tongue on AND Hear optionz that "BEST" suitz my situation Tonya, thank you.....i called 2-3 timez AND left messages, Tonya returned my request that I left AND explained my concernz Completely and Thoroughly.....the whole conversation was about my bill AND before WE got off the phone, I NOT only agreed, I Understood...!! AGAIN, Thank You Public Storage AND Tonya..!!! 🙏🏽

Syrus did an excellent job he provided great customer service and was efficiently providing help

There is never anyone in the
Office. No hours are posted on the office
door. When you call the phone number posted on the door and select the prompt to talk to property management you are taken back to
The top of the menu. It is impossible to contact anyone from this location. Extremely bad customer service!

Not happy with this takeover at all!

Public Storage recently bought out the location on Alf Coleman in PCB, and it’s been nothing but headaches ever since.

They moved my payment date from the 26th to the 1st with no choice, increased my insurance without asking, and now seem to be nickel-and-diming me for every little thing. I just paid my balance in full, only to be told I owe another dollar and change!

To top it off, I discovered they’re advertising larger units for less than what I’m paying for my smaller one. When I asked about getting that rate, I was told I’d have to move units. My unit is already full!

Not impressed. A takeover shouldn’t mean existing customers get pushed around, charged more, and treated like an inconvenience. Definitely not the customer service experience I expected.

I recently spoke to the general manager about this and he basically told me that’s just the way they work.

Absolutely terrible. I canceled my unit on the first of the month and they billed me for the entire month. I disputed the charge and they proceeded to send my balance to collections. Atrocious business practices.

I moved two 10x30 units from another storage facility that was virtually next door because I liked that these units were newer. Nobody told me that my price would almost double after 6 months. It was in the 20 page contract which I don't have the time to read. GO WITH A SET PRICE THAT WONT CHANGE. PUBLIC STORAGE SUCKS!

It is a money grabbing operation… They increase the monthly price without fore warning and only after you have completed the payment for the month. No refunds,offered, prorated or not, even if you vacate the unit 5 days into the month. No real customer service available, and very difficult to get in touch with property management. Their ads say you move in for $1 and don’t tell you they will increase your payment for. $200 to $400+ with months…

The Customer Service representative, CHINA, was very helpful in assisting me with my account, with calling back and prompt accurate service. I am very satisfied with her service.

Bait-and-Switch Pricing. Avoid.

Started at $170/month. Now paying $245/month. That’s a 44% price increase, and they justify it as a “market rate adjustment.”

Here’s how it works: they give you a teaser rate to get you in the door. Once you’ve paid your fees, moved your stuff in, and are fully committed, the price goes up. And it’s not a small bump. We’re talking nearly $75 more per month.

When I called to ask why, customer service couldn’t explain the increase in any meaningful way. Getting someone on the phone in the first place was its own ordeal. And when I finally did, the answer was essentially “you signed a contract, so deal with it.”

I wish I had read Trustpilot reviews before signing up, because this is apparently standard practice for them. If you want real price certainty, go find a local storage facility that offers a fixed rate. Public Storage is running a one-month promo to get you locked in, then hiking your rate once you’re stuck.

One star for the facility itself. Zero stars for the business practice.

My storage unit was sold at auction two and half months ago and I received an email that we had $476.00 refund because it sold more than what was owed to Public Storage. We never received the refund and when I tried to get some information I was told it was in process again and again without us receiving the refund. I have to retain an attorney and sue them for my refund. Don’t do any business with Public Storage because if you have any refunds coming to you you’ll never receive them. Stay away from this place, you’ll be glad you did.

I HAD THE PLEASURE OF MEETING MELISSA A PROPERTY MANAGER WITH PUBLIC STORAGE WHEN SHE WAS AT THE DALLAS DRIVE LOCATION AND HER PROFESSIONALISM IS TOP TIER! SHE WAS HONEST ABOUT STILL BEING A LITTLE NEW TO THE COMPANY BUT THAT DID NOT STOP HER FROM GOING ABOVE AND BEYOND TO ANSWER ANY QUESTIONS AND SHOW ME UNITS THAT MAY HAVE WORKED FOR ME. UNFORTUNATELY I WASN'T IN NEED OF THE STORAGE AT LAST MINUTE BUT I HAD TO LET HER DISTRICT MANAGER, GENERAL MANAGER, HEAD PERSON IN CHARGE AND WHOMEVER ELSE READS THIS THAT SHE WAS TRULY A GEM! PROMOTION! PROMOTION! 😂

We have rented a unit for 1 1/2 years. The public storage at White Lake Blvd in Naples FL. has been going down hill ever since. You no longer can find help from a real person at the office on the property. Large four wheel carts don’t appear to be available anymore. Smaller cheap plastic cart are around but not in a large quantity. Because of the cart situation moving your belongings in and out has become difficult. I’m slowly reducing the amount of things in my locker. I then plan on looking for a different storeage locker. Not real happy with this Public Storeage anymore.

This is a direct reciew of the Public Storage Harwood Heights IL location.

I’ve had this storage unit for roughly 5 years. I have a small 5x10 unit paying $178. That’s more than the medium size 10x10!! After looking at prices online. Their overcharging me $100. Do not come to this place!!

Update: I received a call stating they can only lower the price to 120 as thats what the instoor payment cost. It states on the website in store price is $84!! Next is $129, $165.

They will intentionally over charge you, like they have for me all of these years. Please learn from my experience and avoid this place.

Very disappointed with the customer service and pricing. No one answers the phone, and voicemails go unanswered. Less than five months after renting my unit, my monthly bill increased by $40—for the same unit, with no additional services or improvements.

This is especially frustrating because I gave this company another chance after a terrible previous experience. When Public Storage was sold to CubeSmart, flooding in the building damaged my furniture. I had to post on social media before the issue was addressed.

I hoped this experience would be different, but I’m disappointed again. Customers deserve clear communication, returned calls, and better treatment.

It was Goffstown Storage before public storage bought them out I started out at 125 a month for a 10x15 unit that stayed at that rate for 6 months then it went up to 154 plus insurance and that lasted about 2 years then they went up another 20 plus another 5 dollars added on for insurance so I was paying $174 + for another year and a half now that public storage bought them out my bill is $239 another 74 dollars added on. They treat there long term customers like dirt bill should go down not up after 4+ years of being a customer what's messed up is they advertise a 10 x15 unit for 165 not $239 I don't know how this company can get away with doing that it's like a 50 percent markup and I've only been a customer of Public Storage for 3 months they totally rob you once your there

We met with Kiki in Fort Myers yesterday to switch out our storage unit to make it more accessible for me and my husband. We both have mobility challenges and needed to get another unit. Kiki was pleasant from the minute we walked entered her office. She was very nice, listened to all our needs and resolved our situation. She allowed all the time we need to get the appropriate unit to fit our needs. Great job Kiki, keep up the great work. Mary and Bob Travis