Puffitupcom Moreno Valley Ca . I ordered a Plenty vaporizer this year 2025 it did not work, contacted them many times for a return receipt never got an answer returned vaporizer right away certified... See more
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Zach S. at PuffItUp support adequately addressed my concerns and provided exceptional service with high aptitude and quick response times. He went out of his way to provide detailed explanatio... See more
Company replied
Nowadays this gradual transition from original cigarettes and tobacco to vapes is really on hype actually. Smokers are ssure that it can ease the harmful consequences of nicotine for their health. I g... See more
Well organized e-store! PuffItUp! was running several sales on items in almost any category which was great. I'm relatively new to this form of intake so between having quite a few options, all of whi... See more
Company details
Written by the company
Hi! I'm Randy, the guy who started PuffItUp over a decade ago. We want to be your favorite place to shop and learn about the Vaporizer industry. Great products and exceptional customer service is what we are all about. Say hi to us sometime, we love a good vaporizer conversation :)
Contact info
290 kingsbury grade #5, 89449, stateline, United States
- 800-420-4237
- help@puffitup.com
- www.puffitup.com
3.5
Average
6K reviews
Hasn’t replied to negative reviews
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Shipping and delivery is long and until…
Shipping and delivery is long and until now my item is still hasnt arrive
And Swapping of the bonus item is confusing.
March 2, 2021
Reply from PuffItUp!
Hey there! I am so sorry for the delay! We've been seeing this happen a good bit this week in particular - I think the removal of automated sorting machines has caused USPS to sort packages without scanning them, which has lead to some tracking numbers staying at "Accepted" or "Late" until they're delivered. Judging by the timeline of your order I'd expect it to show up within the next few business days! Let me know how everything is puffin' when it comes in =)
Not recommended
Very bad experience I had their Customer service is very low and also the product was average and delivery not in time delay 2 days.
March 2, 2021
Unprompted review
Really good for the price only had it a…
Really good for the price only had it a for a bit so let's see how it holds up
March 2, 2021
Free Shipping ended up being delayed…
Free Shipping ended up being delayed shipping and still have not received my vapcap
March 2, 2021
Very fast shipping, amazing prices and great selection of quality vapes!
Very fast shipping, amazing prices and awesome purchase!
March 1, 2021
I ordered the X-Max v2 Pro on Feb 23rd…
I ordered the X-Max v2 Pro on Feb 23rd with 2 day shipping, after three days I had not got anything and contacted customer support they said it was because of the weather in Texas and around the network of USPS that everything was delayed they said to give it a day or two more.
I contacted CS Friday the 26th to let them know nothing has been updated in tracking they said to contact them on Monday if I haven’t gotten it and they would send a replacement.
It is Monday the mail has already come and I have sent an email to customer support with no response as of yet, curious to see what happens now. In the meantime everything else I have ordered have come through just fine via USPS from other locations in Cala.
PS they did refund the shipping costs to my account last week which I am grateful for but it would be nice to have a product that I can actually use now.
March 1, 2021
Reply from PuffItUp!
Hey there! I am so sorry for the delay! We've been seeing this happen a good bit this week in particular - I think the removal of automated sorting machines has caused USPS to sort packages without scanning them, which has lead to some tracking numbers staying at "Accepted" or "Late" until they're delivered. Judging by the timeline of your order I'd expect it to show up within the next few business days!
I apologize for the delayed reply as well - I was out of the office on Sunday, it's my one day off. We just sent you a reply. Let me know how everything is puffin' when it comes in =)
Alex
Great deal and great service!!!
Well packaged item. Fast shipping and delivery. They even packed some licorice, my favorite!!!!
March 1, 2021
Good stuff
Good stuff
My things came even tho i ordered them when the storm was happening
10/10
March 1, 2021
Review
I ordered an item via the website. That very item was shipped to me in a timely manner, including tracking information. Plus, there was candy in the delivery. Bonus points.
March 1, 2021
Great customer service response time!
The first unit arrived quickly, however it was defective. Shot off a email and they were on it. Immediately sent a return label. Still waiting for the new one.
March 1, 2021
Puffitup
Puffitup, The staff were caring and interested in helping me locate my package. I will shop there again
Phil Hague
March 1, 2021
Sometimes doesn’t work at all
I keep having constant issues with the vleaf go. It constantly doesn’t work on and off. It heats up, but produces no vapor. i cant seem to spot the issue and it happens randomly
March 1, 2021
Reply from PuffItUp!
Hey Ryder! Sorry to hear about the issues with your vape! I just sent you an email - I'd love to help troubleshoot and get you back up and vaping ASAP =)
Alex
Never had a bad experience
The Puffitup people always seem to be very friendly, and go out of their way to help.
March 1, 2021
Excellent!
Customer service and products are top notch! Will definitely return for future purchases.
March 1, 2021
Order was shipped very quickly after I…
Order was shipped very quickly after I placed it. Like others my package took longer than the priority guarantee, but that is the fault of the post office, not puffitup. I will definitely be a repeat customer!
March 1, 2021
Excellent business!!!
I placed my order @ 12:30 am, and later that day the price dropped $30. They quickly refunded me the difference and helped me with a minor shipping issue. All replies were extremely quick. Great prices and great customer support for the win!!!!!
March 1, 2021
Great product and service everytime.
March 1, 2021
Puffitup came through again as always…
Puffitup came through again as always and I’m totally satisfied with my new Boundless CFX. I have ordered several vaporizers over the years and this one is by far the best one I’ve owned. I will always go back to Puffitup for the Superb service, quality and price.
March 1, 2021
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