Puffitupcom Moreno Valley Ca . I ordered a Plenty vaporizer this year 2025 it did not work, contacted them many times for a return receipt never got an answer returned vaporizer right away certified... See more
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Zach S. at PuffItUp support adequately addressed my concerns and provided exceptional service with high aptitude and quick response times. He went out of his way to provide detailed explanatio... See more
Company replied
Nowadays this gradual transition from original cigarettes and tobacco to vapes is really on hype actually. Smokers are ssure that it can ease the harmful consequences of nicotine for their health. I g... See more
Well organized e-store! PuffItUp! was running several sales on items in almost any category which was great. I'm relatively new to this form of intake so between having quite a few options, all of whi... See more
Company details
Written by the company
Hi! I'm Randy, the guy who started PuffItUp over a decade ago. We want to be your favorite place to shop and learn about the Vaporizer industry. Great products and exceptional customer service is what we are all about. Say hi to us sometime, we love a good vaporizer conversation :)
Contact info
290 kingsbury grade #5, 89449, stateline, United States
- 800-420-4237
- help@puffitup.com
- www.puffitup.com
3.5
Average
6K reviews
Hasn’t replied to negative reviews
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Best period
I've been meaning to leave a review for quite a while now. Part of it is laziness and the rest is wanting to thoroughly give these guys/gals props.
So much I wanna say but I'll keep it short.
One stop shop across brands
A1+++ customer service
Quick & safe shipping
Cool & knowledgeable staff
Thanks to them it took me an hour to type this 🤣
September 3, 2021
Terrible customer service and returns
I’ve been trying to return a new unopened purchase for over a month. No one in customer service can help me because “their system is down” what business has a critical system like this down for over a month? Customer service started off nice but by the 3rd call to check status they rudely told me that “other customers have been waiting even longer” and that I should just deal with it. I will not be shopping here again.
August 5, 2021
Unprompted review
Great prices and customer service.
I am really happy to but products on this website. Everything is clear and fast, the staff is friendly and professional. That is everything I need for shopping!
July 27, 2021
Unprompted review
Appropriate
I've stocked up not once there and it's a good store, not perfect but everything can be fixed easily.
July 14, 2021
Unprompted review
Best service and price ever <3
Best service and price ever <3
It seemed like it wasn't going to work, and then the support team was amazing!
I've made an order in January and due to my location and documentation, it was automatically cancelled by the system, it detected a possibility of fraud.
The support team explained it all to me, I end up having to make a new order, and the team was amazing! They even sent me some really useful freebies (yes, more than one, less than five) and among them there was some Haribo. I love Haribo. <3. I've got my vaporizer, I'm really happy with it and I'll be Puff it Up's costumer forever. I always recommend PIU to my friends! :)
June 30, 2021
They are thieves
They are thieves, its has been 5 months that I pay for a vape that never comes and not even my money back they stole my money and they don't even answer my claims anymore
June 10, 2021
Unprompted review
Planets of Vapes
They guys are the best! Have great customer service and the products rock
May 23, 2021
I hate Tabasco Because it is…
I hate Tabasco Because it is life-threatening, other
moneyy is wasted and householders are not happy with this problem
May 21, 2021
Unprompted review
Good prices and nice selection
Good prices and nice selection. Shipped out right away and even added treats.
April 7, 2021
Perfect as always
April 3, 2021
Great customer service, as always!
I ordered a glass bubbler and a couple other small things and as always, they included some great candy and stickers! Unfortunately, the bubbler had a small crack. It probably would have been fine but I was so scared of the possibility of breathing in glass and they were so nice and shipped a new one to me at no cost! They even included more candy in the package <3. Thanks PuffItUp people, I appreciate you.
March 30, 2021
Awesome gift Vleaf go
Awesome gift. Great product and customer service. Got a super great deal on the Vleaf Go and enjoying it fully. Everyone at PIU KEEP UP THE GREAT WORK \o/
March 23, 2021
Simply Sad
Simply, I ordered an item, I was charged (bank verified) and I did not receive my item (verified by postal service) Wish it wasn't so, but it happened.
March 19, 2021
Unprompted review
Horrible customer service
Horrible customer service! I paid extra for two day shipping....it is now 6 days later and it says I won’t receive it for another 3 days! Not worth it! Purchase products elsewhere. The order is under Taryn Wiggins and I already tried chatting with your customer service and they were super rude and told me there was nothing they could do except return when I actually receive it! Not worth your money or your time!
March 18, 2021
Unprompted review
Reply from PuffItUp!
Hi, I don't see an order in our system under this name and you did not leave an email for contact. If you see this comment, send me an email at help@puffitup.com and I'll take care of you =)
Edit to reply: Hey Taryn. I refunded the $3.69 you paid for shipping. Your order will arrive in a couple days. Tracking says Saturday. Have a wonderful day.
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