Where do I start? Like others, they are not even worth 1 star. I was involved in an incident where my vehicle was a total loss due to a drunk driver hitting my vehicle. I went to hospital and wa... See more
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See what reviewers are saying
Love the night time berry tea - which is really having a positive impact on the quality of my sleep. It’s also relatively cheap compared to other brands. I buy a box of 20 bags at Tesco for £4.75. I... See more
Terrible!!! I honestly thought I was insure with freedom brokers, when I needed a new windscreen and phoned up to see I was with Pukka and then see the reviews my heart sunk I left my phone on the sid... See more
I don’t even want to give one star because there is no other option here. Terrible service, irresponsible behavior, basically they don’t care. They keep transferring call to others, and they kept ho... See more
No one ever response or working in…
No one ever response or working in Actuon365, Pukka or Freedombrokers to deal with existing claim. Avoid! Avoid! Avoid! Using Actuon365, Pukka or Freedombrokers and GoCompare!
Summary of the Issue Encountered
I had a car accident on 12th January 2023, since then it has been 4 weeks, my vehicle is still being parked in the recovery car park without being instructed what will happen next.
Every other parties are doing their jobs and answering phone calls except Actuon365, Pukka and Freedombrokers. There is no way to contact Actuon365, Pukka and Freedombrokers or answer the phone calls (08002404988, 03455280262) that they show on their website.
Their provided services involve too many providers/vendors/underwriter, no single one knows what is happening next to my vehicle. No one from Actuon365, Pukka and Freedombrokers to take charge and take action on anything! I have called Actuon365, Pukka and Freedombrokers almost every day but no one ever answer the calls! I only received a call once from Actuon365, Pukka and Freedombrokers , they simply didn't know what they are doing towards my insurance claim, or they are just wasting time on purpose.
How has this situation affected you?
There is no replacement vehicle, resolution or communication for this car accident claim from either Actuon365, Pukka or Freedombrokers.
I have to take bus or taxi to send and pick up my child between home and nursery daily especially in rainy and snowy days during winter.
What is your ideal outcome?
Please re-consider, stop the business and product recommendation with either Actuon365, Pukka or Freedombrokers. They are the worst insurance company I ever seen! Completely no one working to deal with customer with existing claim. How come such company existing and doing business in the insurance industry with your endorsement and product recommendations? I couldn’t believe Gocompare would risk your business trust from customers to such bad company.
I have made complaint to the car insurance companies and the recommendations website GoCompare. I will also make complaint Actuon365, Pukka or Freedombrokers to FCA and The Financial Ombudsman Service.
January 12, 2023
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