Pulse Reviews 

1,058
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the credit card for being extremely reliable, convenient, and wonderfully easy to manage during daily online shopping and payment processes. Consumer feedback frequently emphasizes that support representatives are very professional, polite, and genuinely helpful whenever financial assistance or guidance is required. Some people were dissatisfied with various account management issues, noting frustrating customer support experiences, unhelpful chat interactions, or unexpected account closures. Others also experienced annoying transaction declines, unexpected card blocks, or ongoing difficulties when attempting to successfully increase their credit limits over time.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with many reviewers praising the ease of online transactions,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the application is intuitive and... See more

Service

People report positive experiences with service, describing it as brilliant and reliable over many years of... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers frequently praising the... See more

Product

Customers report widespread satisfaction and appreciation regarding the product, describing it as a reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have had a pulse credit card now for a number of years, it was initially linked to Nectar points at Esso and Ebay purchases, then added in Amazon. Makes online shopping and fuel purchases so simple... See more

Company replied

Rated 5 out of 5 stars

The best card from experience. Offers with companies are good, cashback is incredible, and the knowledge to know when they can let you borrow more is 2nd to none. Also putting money back onto card is... See more

Company replied

Rated 5 out of 5 stars

I keep my side of the deal, Pulse keep theirs, everyone's happy!!! Fool proof app, excellent customer service whenever I ever reached out to them, credit limit reflective of my management of my debt... See more

Company replied

Rated 5 out of 5 stars

Been with this card company for a good few years now and they have been excellent, handling any queries or questions I might have had via their customer service department, I never been miss charged,... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Pulse is a credit card that rewards your everyday spending with cashback offers and pocket-friendly savings. It’s available by invitation only and designed for people who want to get more from their spending while keeping their credit simple and manageable. You can earn extra value from the purchases you’re already making through cashback offers, while easily tracking your spending, checking your balance, and managing repayments – all in one place. Simple tools help you stay in control of your account, making managing your credit feel more rewarding. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,058)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The pulse card is very good and when I…

The pulse card is very good and when I had one thing that I was slightly confused about it was dealt with straight away and a good outcome

January 15, 2026
Pulse logo

Reply from Pulse

Hi Mr. Staffordwood, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 1 out of 5 stars

try being honest

January 15, 2026
Pulse logo

Reply from Pulse

Good Afternoon, Kevin,

Thanks for taking the time to leave your review,

Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.

Please can you reach out to our Customer Service team on 0333 455 8930 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.

We hope to hear from you soon so that we can get this resolved for you.

- Kenith

Rated 5 out of 5 stars

Great offers

Great offers

January 8, 2026
Pulse logo

Reply from Pulse

Hello Mark. It’s lovely to hear that you’re happy with your account.
Thank you for taking the time to leave us a review. We're excited to have you on board 😊Best, Audrey

Rated 5 out of 5 stars

Since joining this company I have been…

Since joining this company I have been nothing but impressed with the ease of use and customer service whenever needed. I would thoroughly recommend them to anyone

January 8, 2026
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Reply from Pulse

Hi Andrzej, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan

Rated 4 out of 5 stars

Not enough information you your…

Not enough information you your spending habits.

January 8, 2026
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Reply from Pulse

Hi Mr Houliston, thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this. Thanks, Michelle.

Rated 4 out of 5 stars

Very easy to.use and payment in your…

Very easy to.use and payment in your control. When I had a problem the staff were very helpful.

January 8, 2026
Pulse logo

Reply from Pulse

Hi Mary, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

Rated 5 out of 5 stars

All great

All great. a+++

December 18, 2025
Pulse logo

Reply from Pulse

Hi Marek, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

I find it easy to use and also to pay…

I find it easy to use and also to pay has and when which makes it a lot easier to help you with your finances

December 18, 2025
Pulse logo

Reply from Pulse

Hi there, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

Easy to use app manage my account…

Easy to use app manage my account easily online simple to pay

December 18, 2025
Pulse logo

Reply from Pulse

Hi Teresa, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 Best, Elan

Rated 1 out of 5 stars

Not user friendly

Not user friendly , need to improve customer service

December 18, 2025
Pulse logo

Reply from Pulse

Good Afternoon,

Thanks for taking the time to share your experience with us, we greatly appreciate your feedback and will be passing it on to the relevant team!

- Kenith

Rated 4 out of 5 stars

Very confusing from the card supplier Pulse

Recently had text message after text, then emails and finally a letter about bank details being changed by Pulse card that needs changing after 31 December 2025.

After I had numerous texts and emails, and finally a letter, visiting the app multiple times to see what I had to do with no joy I called them.

The person Ispoke to was very helpful and sorted out my query of hwta I was supposed to do. Now, this change you have to do IS ONLY IF YOU USE YOUR BANK ACCOUNT to pay your bill. Because I use the app and just use my debit card nothing will change for me, the payments will still go through.

Now, why didn't they didnt put that in the dozens of texts/emails and a letter I don't know, their help centre must be getting thousands of calls. Oh, and Pulse, along with other credit cards say they will never text or email you about your account...a fraudsters wetdream this confusion!!

4* the help centre 0* for the very confusing/alarming texts/emails and letter!!

December 18, 2025
Pulse logo

Reply from Pulse

Good Afternoon, Gary,

We greatly appreciate you taking the time to share your experience, and while we apologise for any confusion / concern caused, it's great to hear that everything has since been resolved!

- Kenith

Rated 5 out of 5 stars

The best credit card I have!

The Pulse app for my card is so simple and straightforward to use. Extremely intuitive and has every customer scenario accounted for within it (card services, account services, online services etc). In the many years that I have had my card I can honestly say I have never once had to place a phone call to customer services for any help or action. Fab card, fab service!

December 18, 2025
Pulse logo

Reply from Pulse

Hi Elaine, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.

Rated 5 out of 5 stars

Excellent customer service ease of…

Excellent customer service ease of online app great communications.

December 18, 2025
Pulse logo

Reply from Pulse

Hi George, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.

Rated 5 out of 5 stars

The card is link to my amazon account…

The card is link to my amazon account and allow me to purchase items easily without restriction. It also increase my credit limit and allow me to pay a reasonable amount on each of my supplies. The card is fantastic. One thing the company to work on is more cash back and reasonable loan offers meaning lower interest rate.

December 18, 2025
Pulse logo

Reply from Pulse

Hi Delroy, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.

Rated 4 out of 5 stars

My review.....

Superb facility in conjunction with Amazon acct.
I never give 5/5 to anything, as nothing is 100%, with no improvements possible.

December 18, 2025
Pulse logo

Reply from Pulse

Hi Stephen, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.

Rated 5 out of 5 stars

Good experience with Pulse credit

Good experience with Pulse credit. Flexibility when I needed to use it. Thanks.

December 11, 2025
Pulse logo

Reply from Pulse

Hello Koffi. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey

Rated 5 out of 5 stars

I was in need and I used which…

I was in need and I used which facilitated me to attend my mother's funeral

December 11, 2025
Pulse logo

Reply from Pulse

Hi Hannah, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

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