I created an account, went through KYC and deposited money in my account with PU Prime. I read reviews online and then seen that PU Prime isn’t authorised with the FCA. However, I’ve never had a probl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer support and zero communication. My account has been restricted for 5 days now (Ticket #1671401). I’ve sent multiple emails asking for updates or just a simple reason why, but all I g... See more
Company replied
I have to say I’m so happy! The service is amazing, always there to help & super kind. Biggest recommendation to ask for Ayman EL JAbri - he did such an amazing job and I’m so happy to have him! Can... See more
Company replied
"PU Prime was a disastrous experience for me. My canceled order was executed 46 pips away, wiping out my entire account balance. Such slippage and execution practices cause massive losses for traders.... See more
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Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
This is a formal complaint regarding…
This is a formal complaint regarding the removal of my profit of over $600
You have accused me of arbitrage trading, yet you have refused to provide any evidence to support this claim. This is completely unacceptable. Any legitimate broker must provide clear proof of violations, including specific trade IDs, timestamps, and the exact rules allegedly breached.
Your refusal to provide such evidence strongly suggests that this action is unjustified and raises serious concerns about your business practices.
I demand a full and detailed explanation immediately. If you fail to provide proper evidence and resolve this issue, I will proceed with filing formal complaints, publishing detailed reviews on major platforms, and exposing this situation publicly.
Please treat this matter with urgency. I expect a professional and transparent response without further delay.
March 22, 2026
Unprompted review
Reply from PU Prime
Dear Рыскул,
Thank you for your feedback.
We take all concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
To better understand your concerns and investigate this matter thoroughly, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a transparent and fair trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
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Hello
Hello, I traded with you last week and my profits were withheld for no clear reason. I received a warning not to trade gaps, but the profits were withheld before the warning was even issued. The service was extremely poor. I request a refund of my profits, approximately $1250.
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Ela Karaca,
Thank you for sharing your feedback.
We take all client concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime operates in accordance with established trading policies and regulatory requirements, including those related to specific trading conditions. Any actions concerning account activity or profits are carried out based on these policies and are applied consistently.
To better understand your concerns and investigate this matter further, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a transparent and fair trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
I traded last week and earned more than…
I traded last week and earned more than $1,000 and my profits were withheld for no apparent reason. I talked to customer service, but they avoid me and tell me that the manager will talk to you, but that doesn't happen. I want my profits.
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Yaser Karaja,
Thank you for sharing your feedback.
We take all client concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime is committed to transparent and fair trading practices, and any actions related to account activity or withdrawals are carried out in accordance with Client Services Agreement and applicable regulatory requirements.
To better understand your concerns and investigate this matter further, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a secure and reliable trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
Withdraw my profits
Hello, my profits withdrew $1220 for no apparent reason because I entered a deal before the close of the market and they told me on Saturday to deposit money because the transaction was not closed and I did so and cooperated with them and when the market opened I won $1220 and after two days they sent me a message that the profits were cancelled due to the gap knowing that the terms and conditions they have were on 19.03.2026 by not trading the gap and I traded before this time, please solve a fair
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Yara Karaca,
Thank you for sharing your feedback.
We take all concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime operates in accordance with established trading policies and regulatory requirements. Any actions taken on accounts are based on these policies and are applied consistently.
To better understand your concerns and investigate this matter further, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a transparent and fair trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
Unfair Cash Adjustment - They emptied my account
Unauthorized "Cash Adjustment" - My 200 USD Balance Zeroed Out (Account ID: [uid 1540298
Mt5 account no 21785255]
Review Body:
I am extremely disappointed with PU Prime. I had 200 USD in my account and I requested a withdrawal of 101 USD. Not only was my withdrawal rejected without any valid reason, but two days later, they removed my entire remaining balance of 200 USD under the name of "Cash Adjustment."
My account balance is now 0.00 without my consent or any trading violation. My account manager, Praveen, was unhelpful and simply said nothing could be done. This is highly unprofessional and feels like a scam to hold onto client funds.
I demand an immediate explanation and the restoration of my 200 USD. I will not change this review until my funds are returned.
Account ID: [uid 1540298
Mt 5 account no 21785255]
February 9, 2026
Unprompted review
Reply from PU Prime
Dear Raghav Laxkar,
Thank you for bringing this matter to our attention.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, withdrawal assessments, and related actions are carried out strictly in accordance with the Client Services Agreement and applicable regulatory requirements.
To ensure your case is thoroughly reviewed and properly addressed, we have arranged for your account manager to contact you directly and provide further clarification. We kindly ask for your patience while our team completes the review and communicates the findings to you.
Should you require any additional assistance in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
PU Prime Team
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Pu Prime does not honor their word
Please read my previous review for this broker published 28/02/2026
So after my review, Pu Prime answered with a bunch of generic words and stated they cannot discuss these matters in an online forum. How convenient!!
My account manager also answered back to me after I sent them the review I posted in trust pilot.
And get this, on 4th of March they emailed me back: "We are pleased to inform you that the withdrawal restriction has now been successfully lifted. You may proceed with your withdrawal request." But they never lifted the restriction. I kept sending them emails and one time they said "It's Chinese New Year, give us time". Give time for what? to click a button?
And here comes the most important part. They VOIDED all my balance today 16/03/2026. After they said they will allow me to withdraw my funds!!!
Stay away from this broker guys. They do not honor their words, they do whatever they want with your money.
As for me: I updated my case with the ASIC regulator. Hopefully they can sort it out.
March 16, 2026
Unprompted review
Reply from PU Prime
Dear Christos Charalambous,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that all account reviews, including withdrawal assessments and any actions related to trading activity, are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
We understand that situations involving account reviews or compliance assessments can be frustrating. Please note that when an account or trading activity is subject to review, the process follows established procedures to ensure accuracy, consistency, and full regulatory compliance. Any decisions made are based on these documented policies and are not applied arbitrarily.
If you require further clarification or believe your matter remains unresolved, we encourage you to continue liaising directly with our Trading Support Team at trading@puprime.com using your registered email address and account details. For general follow-up, our Customer Care Team can also be reached at info@puprime.com so the relevant department can review your case accordingly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
I want to share my experience with PU…scamming me without clear case they took my money
I want to share my experience with PU Prime so other traders are aware.
I deposited money into my trading account and traded normally on the platform. My deposits were:
• $51.50
• $101.00
After trading, my account balance reached **$226.00**. Later, without any clear explanation, PU Prime made a **manual “Cash Adjustment PNL” of -$197.45**, leaving only **$28.55** in the account.
I contacted their support multiple times asking for:
* A detailed explanation of the deduction
* The specific trades that supposedly used my deposit
* The exact Terms & Conditions clause that justified removing the funds
However, I only received a general response saying that my funds were “utilized through trading activity,” even though the account statement clearly shows a **manual cash adjustment**, not normal trading losses.
At this point, I am still requesting:
1. A full transaction-level audit of my account.
2. A clear explanation of why $197.45 was deducted.
3. The return of any incorrectly deducted deposited funds.
I hope PU Prime reviews this case transparently and resolves the issue fairly. I am still open to a professional resolution.
And in the mean time anyone should avoid this broker
February 19, 2026
Unprompted review
Reply from PU Prime
Dear sifen abate,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. As a regulated broker, PU Prime operates under strict compliance. All account activities are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to review or discuss specific account details in a public forum.
If you require further clarification or believe there may have been a misunderstanding, we encourage you to contact us directly so our team can review your case thoroughly, including the transaction history and relevant account activity.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, fairness, and professionalism in all client interactions.
Kind regards,
The PU Prime Team
There is a lot wrong with this broker
Response to PU prime
Firstly you are not UK regulated, the data you advertise for traders is false and misleading and not accurate you should not be offering a copy service with false stats. And also let traders delete previous history of losses.
There is a lot wrong with this broker, firstly if you live in the Uk they are not UK regulated! Big red flag, then I was introduced to this broker by a trader that offers copy trading started ok but alarm bells started when the trader I was following started placing unprofessional trades it was like they were trying to lose your money!? I quickly withdrew my profits and sat back watching this trader then blew the account with a lot of followers followed by another set up they were selling then setting up other copy trade accounts these appeared to pick up new investors then blow there money ! With this I thought I would try one of there other copy traders and see how this went I picked this based on the stats that Pu were providing which was small profits Dailey with records of steady gains over the last 6 months with minimal drawdowns that night the money I invested was blown ! Unreal because the stats PU prime were still advertising stated there was no big drawdown and profit was made that night! Absolute lies. It also appears that when an affiliat/ copy traders blows and account after a while they wipe it off the system for example DOT and DTM allowing these people to just carry on setting up new accounts and scamming people. When I spoke to Pu prime that stated a professional had looked in this that there was nothing untoward?? I’m pretty sure PU prime is as much a scam as the affiliates that use it steer clear
December 1, 2025
Unprompted review
Reply from PU Prime
Dear Chris Fraser,
Thank you for taking the time to share your feedback.
We take concerns of this nature very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. Our role is to provide trading infrastructure and access to financial markets, and all platform data, including performance statistics, is generated based on recorded trading activity.
With regard to copy trading, we would like to clarify that strategy providers, signal providers, or affiliates operate independently unless they are formally authorized partners under clearly defined agreements and compliance standards. Trading decisions made within copy trading services are not controlled by PU Prime, and all trading activity remains subject to market risk.
Clients are solely responsible for their trading decisions, including whether to follow a strategy provider, and for the outcomes of those decisions. PU Prime provides statistical data and performance information as a tool to support informed decision making, but such data should not be interpreted as guaranteed results. Past performance does not guarantee future outcomes, and losses can occur, including during periods of market volatility.
If you have specific concerns or require further clarification, we encourage you to contact us directly so our team can review the matter in detail.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, compliance, and providing a fair and secure trading environment for all clients.
Kind regards,
The PU Prime Team
ACCOUNT #26550253- They took my account and my money ($772.73)
Update:
This is a verified account (#26550253). Do not claim you cannot find me. I have sent multiple emails from my registered address to the exact addresses you just listed in your reply and I have been completely ignored since March 11, 2026.
I have already provided my account details in a Formal Appeal and a Final Notice. You are withholding $772.73 of my capital without providing a single shred of evidence regarding a TOS violation.
To other users: Notice how they respond to public reviews within 2 days but ignore formal internal appeals for over a week? That tells you everything you need to know about their "commitment to transparency." I have now escalated this to a formal dispute with The Financial Commission. Release my funds immediately.
_________________________________________________________
My Original Review:
My account was suddenly terminated despite me following all terms and conditions. Even worse, the company is currently withholding $772.73 of my own funds without any specific explanation or proof of violation. I have reached out to support and received no helpful response. At this point, they are effectively holding my money hostage. I strongly advise others to be careful your funds and capital are not secure here. I expect an immediate response and the release of my balance. This is incredibly unprofessional and likely illegal. I’ve done nothing wrong and just want my money back. I have filed a formal appeal and am waiting for a resolution.
March 10, 2026
Unprompted review
Reply from PU Prime
Dear Amiri Beauty Bar,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. Based on the information provided, we are currently unable to locate any client account associated with the details mentioned in your review. As a regulated broker, PU Prime maintains comprehensive records of all client accounts and activities, and such records cannot be removed or withheld without proper documentation and in accordance with our Client Services Agreement and applicable regulatory requirements.
If you believe there may have been a misunderstanding or if you hold an account with PU Prime under different details, we encourage you to contact us directly so our team can properly investigate the matter.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with any relevant supporting details. For trading related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, compliance, and addressing client concerns through the appropriate support channels.
Kind regards,
The PU Prime Team
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Worst broker
Worst broker. My money was taken out from my Mt5 and dissappeared left with my deposit tried withdrawing it 2 weeks now and money still not in my account. Stay away. They will steal your money
March 5, 2026
Unprompted review
Reply from PU Prime
Dear Aslam Rassool,
Thank you for taking the time to share your feedback.
We take concerns related to account balances and withdrawals very seriously. As a regulated broker, PU Prime operates under strict compliance, security, and operational standards. All transactions, including trading activity and withdrawals, are recorded and processed in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality and data protection reasons, we are unable to review or discuss specific account details in a public forum. However, we would like to clarify that no funds are removed without corresponding records and verification processes.
If your matter remains unresolved, we strongly encourage you to contact us directly so our team can review your case thoroughly and provide a clear update.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns in a fair and secure manner.
Kind regards,
The PU Prime Team
Pu prime scamer
Extremely disappointing and suspicious experience with PU Prime. My friend opened an account, deposited money, and traded normally. When she finally made a profit and requested a withdrawal, the withdrawal was suddenly stuck without any clear explanation.
Customer support keeps delaying the process and giving vague responses instead of resolving the issue. Everything seems smooth when you deposit money, but when it comes to withdrawing profits, serious problems start.
This kind of behavior seriously damages trust and raises concerns about the broker’s transparency. A reliable broker should never block or delay legitimate withdrawals.
I strongly warn other traders to be very careful before depositing money with PU Prime. Make sure you understand the risks because getting your money back might become a big problem.
Trading account number-24012523
March 3, 2026
Unprompted review
Reply from PU Prime
Dear Big Boss,
Thank you for taking the time to share your feedback.
We take concerns related to withdrawals and account activity very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. All withdrawal requests and account reviews are handled in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality and data protection reasons, we are unable to discuss or verify third-party account details in a public forum.
We understand that delays can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If your friend requires assistance or if there are any outstanding concerns, we kindly encourage the account holder to contact us directly so our team can review the matter thoroughly.
Please ask the account holder to reach out to our Trading Support Team at trading@puprime.com using their registered email address and include their trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, professionalism, and a secure trading environment for all clients.
Kind regards,
The PU Prime Team
Big Withdrawal issue. Very Disappointing Experience
My experience with this broker has been very frustrating and stressful. After making profits in my trading account, my withdrawal request of 1610.8 USD was suddenly rejected with the reason “suspicious credit abuse.” Immediately after that, my account was restricted from both deposits and withdrawals, even though the funds are still clearly visible in my trading account.
It feels like when traders become profitable, withdrawals are blocked and the broker starts blaming “bonus abuse” or other unclear reasons instead of processing the withdrawal.
I even clearly told the support team that if they believe any profit was made using bonus credit, they can simply deduct the bonus amount or remove the bonus-related profits and allow me to withdraw my remaining funds. I am completely fine with that. But despite this, my account remains restricted and I have not been given any proper explanation.
I have sent multiple emails and also contacted live chat many times, but there has been no real help or resolution from the risk or compliance team.
What makes this situation even more stressful is that I urgently need these funds right now. My father’s heart surgery is scheduled in the next two days, which is why I requested the withdrawal in the first place. Despite explaining this situation to the support team, they are still not allowing me to withdraw my own funds.
Holding a client’s funds without clear communication or a fair solution is extremely concerning. I sincerely hope the company reviews my case urgently and releases my funds as soon as possible. My Pu prime user id:- 1749579 . My trading account no :- 26366258
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Kiran Bhalekar,
Thank you for taking the time to share your feedback.
We take matters of this nature very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. Any actions related to account activity, withdrawals, promotional credits, or account reviews are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to review or discuss specific account details in a public forum. However, we would like to clarify that any account reviews related to promotional offers or trading activity are subject to established procedures to ensure they are handled in accordance with our policies and trading terms.
We understand that situations involving account reviews can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If your matter remains unresolved or you require further clarification, we encourage you to contact us directly so our team can review your case.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions.
Kind regards,
The PU Prime Team
Terrible service
Terrible service, my withdrawals since January have not arrived, they only limit themselves to saying that they have already been sent, do not trust this broker, they also force you to deposit an amount of 1000 dollars to change the sponsor, and in the withdrawals do not arrive, they burn your accounts with very bad manipulations this broker, zero recommended
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Marcos Téllez,
Thank you for taking the time to share your feedback.
We take concerns related to withdrawals very seriously. According to our records, your withdrawal request has already been processed from our side, and the Proof of Payment along with the corresponding ARN (Acquirer Reference Number) has been provided to you as a proof that the fund has been return to your payment method successfully.
We would also like to clarify that PU Prime does not manipulate trading accounts or prices. As a regulated broker, our trading environment operates under strict compliance, operational, and risk management standards.
For confidentiality and security reasons, we are unable to discuss specific account details in a public forum. If you require further assistance in tracing the transaction with your bank, we encourage you to contact us directly so our team can provide guidance.
Please reach out to our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and include your trading account number along with any relevant details.
PU Prime remains committed to transparency, professionalism, and assisting clients through the appropriate support channels.
Kind regards,
The PU Prime Team
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Price Manipulation and Stop Out
On 9 March 2026, I experienced what I believe to be serious price manipulation on the PU Prime platform, specifically while trading Gold (XAUUSD).
According to the trading hours listed on their website, the market should have opened at 00:01. However, the PU Prime platform did not display any price feed until approximately 00:06, meaning there were about 6 minutes with no pricing available on their platform.
During this time, other brokers had already opened normally and were showing live prices.
At the real market open, gold moved higher across other brokers, and I would have been able to close my position with approximately $20 movement profit and total 5000$ on my volume. However, because PU Prime delayed the opening of their price feed, I was unable to close my trade.
When the price feed finally appeared on their platform at 00:06, the market had already moved down, and my account was instantly stopped out the moment pricing appeared.
To summarize the situation:
• Other brokers opened normally at market open.
• PU Prime had no price feed for approximately 6 minutes.
• When prices finally appeared, my account was immediately liquidated due to the price movement that occurred during the missing period.
After I contacted support to raise this issue, I received a very concerning response. I was told that my trading activity was “not something they like.”
Shortly afterward, the charts were adjusted and the pricing history was modified, which clearly suggests that there was either a technical issue or manipulation of the price feed to their advantage.
Since then:
• I have received only one generic canned response that did not address the specific issue I raised.
• My account manager initially said they would investigate, but after that they stopped responding to my messages entirely.
• My emails are no longer being properly answered.
I have traded with many different brokers over the years, and I have never experienced such questionable and manipulative trading conditions.
A 6-minute price freeze during market open, followed by an instant stop-out once pricing resumes, raises serious concerns about the reliability and fairness of this broker’s execution.
Based on this experience, I strongly advise traders to stop dealing with PU Prime.
March 9, 2026
Unprompted review
Reply from PU Prime
Dear AlexT,
Thank you for taking the time to share your feedback.
We take concerns regarding trading execution, pricing, and platform performance very seriously. PU Prime operates under strict operational, risk management, and compliance standards, and pricing is reflecting prevailing market conditions.
Please note that during market openings, particularly for instruments such as Gold (XAUUSD), pricing availability may occasionally be affected by liquidity conditions, market volatility, or temporary delays in price feeds from liquidity providers as markets transition from closed to open sessions. In such situations, pricing and execution will only resume once stable quotes become available from our liquidity sources to ensure orderly market conditions.
For confidentiality and data protection reasons, we are unable to review or discuss specific account or trade details in a public forum. However, we take claims regarding pricing discrepancies or platform behavior seriously and would be happy to review the matter in detail.
If you would like us to investigate your concern thoroughly, we kindly ask that you contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number, the relevant trade details, and any supporting screenshots. Our team will review the trading records and pricing data for the specified period.
PU Prime remains committed to maintaining a transparent, fair, and reliable trading environment, and we appreciate the opportunity to review any concerns raised by our clients.
Kind regards,
The PU Prime Team
no assistance and totally absent customer care
Title: Account Changed to Islamic Without Consent – Funds Blocked
I had a very serious issue with PU Prime that caused me financial loss and completely blocked my trading activity.
Without any warning or authorization, my account was automatically converted into an Islamic account. I never requested this change. The system simply switched the account type on its own.
Because of this unexpected change, my open positions became impossible to manage, and I was unable to close them normally. As a result, I lost money and my funds became partially inaccessible.
What is even more concerning is that when I tried to open new accounts, they were automatically converted into Islamic accounts again after a few minutes, even though I had selected a standard account. This makes the platform practically unusable.
A broker cannot change the contractual conditions of an account without the client’s consent. This is extremely unprofessional and raises serious concerns about the reliability of the platform.
At the moment I am unable to operate normally with my own funds
March 6, 2026
Unprompted review
Reply from PU Prime
Dear Gaetano Miranda,
Thank you for taking the time to share your feedback.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, we understand your concerns regarding the account type and trading conditions.
Please note that we have arranged for your assigned Account Manager to contact you directly to provide further assistance and clarify the situation. They will work with you to review your account setup and address any concerns regarding account functionality.
If you require any additional support in the meantime, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, professionalism, and supporting our clients through the appropriate communication channels.
Kind regards,
The PU Prime Team
Withdrawal delayed over 1 month
Withdrawal delayed over 1 month
I requested a withdrawal of $1573.32 more than one month ago and it has still not been processed.
I have contacted support multiple times but keep receiving the same repeated responses.
No clear update or timeline has been provided.
This situation is very concerning and I hope PU Prime resolves this issue immediately.
February 11, 2026
Unprompted review
Reply from PU Prime
Dear Ab. Saboor Rasouli,
Thank you for taking the time to share your feedback.
We take matters related to withdrawals very seriously. As a regulated broker, PU Prime operates under strict compliance, security, and operational standards. All withdrawal requests and related account reviews are handled in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, please note that in certain cases, withdrawal requests may require additional verification or review procedures before they can be processed to ensure compliance with operational and regulatory obligations.
We understand that delays can be frustrating, and we remain committed to resolving client concerns through the appropriate channels. If your matter remains unresolved or you require further clarification, we encourage you to contact us directly so our team can review your case.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, professionalism, and a secure trading environment for all clients.
Kind regards,
The PU Prime Team
PU PRIME IS A A SCAM
So, if you deposit, no problem, money took instantly, i m trying to withdraw my money for 3 days as my credit card mistery doesnt appear anymore as a withdraw method, FAYE and the other bot are F with me, chat support is trash
BTW AFTER WAITING A FEW HOURS FOR REPLYS THEY JUST CANCEL THE CONVERSATION
OVER 300k$ trading monthly
I have screenshots from the whole conversation.
March 10, 2026
Unprompted review
Reply from PU Prime
Dear Silviu,
Thank you for taking the time to share your feedback.
We understand how important it is for clients to have a smooth and transparent withdrawal experience. Based on our records, there are currently no restrictions applied to your account.
Please note that withdrawals to the original deposit method (such as a credit card) are generally limited to the amount of the original deposit. Once the deposited principal has been fully withdrawn, any remaining balance or profits must be withdrawn using an alternative approved withdrawal method in accordance with payment procedures and Anti-Money Laundering (AML) requirements.
For confidentiality and security reasons, we are unable to review specific account details in a public forum. However, our team would be happy to assist you in completing your withdrawal using the appropriate available method.
We kindly encourage you to contact our Trading Support Team at trading@puprime.com
using your registered email address and include your trading account number along with any relevant details or screenshots. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to ensuring a transparent and secure withdrawal process for all clients.
Kind regards,
The PU Prime Team
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My MT5 24727333. I trade only mini and micro lots, nothing unusual still withdarwl reversd
At first, the broker processed two small withdrawals, which built some trust. However, today when I requested a $900 withdrawal, the request was suddenly reversed, and I was told that my account is blacklisted.
This is very concerning because my trading activity has been completely normal. If there was any issue, it should have been communicated and resolved before blocking my withdrawal.
I request the company to review my account and resolve this issue immediately, and allow me to withdraw my funds.
March 9, 2026
Unprompted review
Reply from PU Prime
Dear Sunish Thandayan,
Thank you for taking the time to share your feedback.
We take matters related to account access and withdrawals very seriously. As a regulated broker, PU Prime operates under strict compliance, security, and risk management standards. Any actions related to withdrawals, account reviews, or trading activity are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to discuss specific account details in a public forum. However, we would like to clarify that account activities or reviews are not applied arbitrarily and are subject to established review procedures to ensure compliance with operational policies and trading terms.
We understand that situations involving account reviews can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If you require further clarification or believe there may have been a misunderstanding, we encourage you to contact us directly so our team can review your case thoroughly.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions.
Kind regards,
The PU Prime Team
PU Prime has blocked my account even…
PU Prime has blocked my account even though I have funds in it (120 USD) and is demanding that I deposit credits (1100 USD). Margin calls are illegal in the EU! I would consider this highly unethical, or even fraudulent.
March 4, 2026
Unprompted review
Reply from PU Prime
Dear Brigitte Scherzinger,
Thank you for taking the time to share your feedback.
We take client concerns very seriously and remain committed to maintaining a fair, transparent, and compliant trading environment. As a regulated broker, PU Prime operates in accordance with established trading policies, risk management procedures, and applicable regulatory requirements.
Please note that trading in leveraged financial markets involves inherent risk, and account balances may fluctuate depending on trading performance, market conditions, and margin requirements. Margin related processes are standard risk management mechanisms designed to manage exposure within trading accounts.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, based on our records, the relevant adjustments have already been addressed. If you require any further clarification regarding your account status or previous transactions, we encourage you to contact us directly so our team can review the matter with you in detail.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, professionalism, and fair trading practices for all clients.
Kind regards,
The PU Prime Team
PU prime is a fraud
PU prime is a fraud, and I can stand anywhere I say this, look at the reviews, if you make a lose, no problem, but if you make a profit, that’s where they have struck rules even they themselves can’t even explain clearly for your understanding. I got engaged and stop following this case up, but this is not even about me anymore, but about those who don’t know yet and will want to trade with this broker. I have sent some reports to the authorities in my country and will find the relevant authorities that is responsible for such a matter and make sure this doesn’t happen to anyone else. Fraud broker!!!
March 6, 2025
Unprompted review
Reply from PU Prime
Dear Nic Tg,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. PU Prime operates as a regulated broker and adheres to strict compliance, risk management, and operational standards. All matters related to trading activity, account reviews, and withdrawals are handled in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to discuss or disclose specific account details in a public forum. However, we would like to emphasize that any actions taken regarding an account are subject to established review procedures to ensure they align with policies and trading terms.
We understand that concerns regarding account reviews can be frustrating, and we remain committed to addressing such matters through the appropriate channels. If you believe there has been a misunderstanding or require further clarification, we encourage you to contact us directly so our team can review the matter thoroughly.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions.
Kind regards,
The PU Prime Team
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