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Puregusto.co.uk Reviews 

419
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the consistent high quality of the products received. People also appreciate the reliable ordering process, finding it simple to find what they need on the website. Many reviewers enjoy the wide selection of coffee blends and helpful additions included with their purchases. However, some customers also noted occasional issues with courier handling, such as packages left unattended in bad weather or delivered to incorrect addresses. A few reviewers were dissatisfied when items were out of stock and they received refunds without prior communication.

What people talk about most

Product

Customers had positive experiences with product, praising the amazing selection, high quality, and great... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent products and... See more

Service

People report high satisfaction with the service, highlighting its promptness and ease of use. Consumers... See more

Order

Users describe positive interactions with order, highlighting a simple and smooth ordering process. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt service and the inclusion of a couple of samples was a great touch. It would be good if they also sold storage containers for some of their products [eg] the Frappe mixes which we are looking f... See more

Company replied

Rated 5 out of 5 stars

I’m a big espresso drinker and after a long time spending a small fortune on a premium high street brand (£30+ per kg) I figured I’d try some alternatives. Stumbled upon Puregusto. My first purchase... See more

Company replied

Rated 5 out of 5 stars

Pure Gusto is a Company that delivers just what it says. Easy to navigate website-products that are just what they say at a price and size that is appealing. Items are delivered in a good time frame i... See more

Company replied

Rated 5 out of 5 stars

A great company with pretty much everything a coffee shop/tearoom could possibly need. I love being introduced to new flavours, concepts & ideas. The customer service and delivery times are very good... See more

Company replied


Company details

  1. Coffee Wholesaler
  2. Catering Food and Drink Supplier
  3. Coffee Machine Supplier
  4. Coffee Roasters
  5. Coffee Store
  6. Disposable Tableware Supplier

About Puregusto.co.uk

Written by the company

PUREGUSTO COFFEE

OFFICALLY UK BEST ONLINE COFFEE WHOLESALER 2022-2026

UK COFFEE COMPANY OF THE YEAR 2023-2026


The home of exceptional award-winning coffee beans, coffee pods and immensely superior filter coffee.

The tantalising aromas evoked from another superior batch of PureGusto roasted coffee beans come from our unique state-of-the-art commercial convection roasting oven.

This unique roasting method, coupled with years of roasting knowledge and our hand-picked selection of some of the finest coffee beans used in commercial roasting, are a few reasons our customers choose superior, exceptionally smooth coffee from PureGusto.

Are you ready to experience smooth, rich-tasting coffee from the UK's #1 coffee wholesaler...

Come And Join The UK's Best Wholesale Coffee Beans Supplier offering Next Day Coffee Supplies Direct including:

Complete Coffee Solutions

Written by the company

Everything Your Business Needs From One Trusted Coffee Supplier
Details PureGusto supplies everything businesses need to serve exceptional drinks, including award-winning coffee, commercial coffee machines, syrups, hot chocolate, tea, accessories, cleaning products and more. With expert advice, nationwide support and thousands of products available, we make it easier to manage your complete coffee offering through one reliable supplier. www.puregusto.co.uk - 0800 644 6650
Exceptional Award Winning Coffee Recognised by Industry Experts
Details Discover our range of professionally roasted coffees, including multiple Great Taste Award winners. From rich traditional blends to speciality single-origin coffees and Swiss Water decaf, our range is developed to deliver consistent flavour, quality and value for cafes, offices, hospitality venues and coffee lovers across the UK.
Headline Expert Coffee Machine Supply, Installation and Support
Details We supply a wide range of commercial bean-to-cup, traditional espresso, filter and vending machines from leading manufacturers. Our team can help you choose the right machine for your business, with purchase and leasing options available alongside professional installation, training, servicing and nationwide engineer support. https://www.puregusto.co.uk/coffee-machines
Headline Competitive Pricing With Our Price Beater Promise
We are committed to delivering outstanding value across our range. When an eligible product is found cheaper elsewhere, our Price Beater Guarantee means we will aim to beat the competing price, subject to our terms and conditions. It is another reason businesses trust PureGusto for reliable supply and competitive pricing.
Headline Thousands of Products Available for Fast Nationwide Delivery
Details PureGusto holds extensive stock across coffee, drinks ingredients, machines, accessories and catering essentials. Many stocked products are available for next working day delivery, helping businesses avoid unnecessary delays and keep essential supplies available when they are needed most.

Price Beater Guarantee

Found it cheaper? We'll beat the price.

Found it cheaper? We'll beat the price.
We are committed to offering outstanding value across our range of coffee, coffee machines and catering supplies. If you find an identical product available from another UK retailer at a lower price, let us know before you order and we'll do our best to beat it. Our Price Beater Guarantee gives you the confidence that you're receiving exceptional products, competitive pricing and award-winning customer service from one trusted supplier. Terms and conditions apply. Exclusions may apply to clearance items, finance agreements and products supplied by third-party marketplace sellers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(419)

188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Most of the items I ordered were out of…

Most of the items I ordered were out of stock they didn’t tell me just refunded it left me with no syrups for a event I tried contacting them no one seemed interested

July 21, 2026
Puregusto.co.uk logo

Reply from Puregusto.co.uk

Good Morning Michael,

Im disheartend to see a second review left on a different platform stating we didnt reply.

I personally wrote you a response to the last review on google 5 days ago see below:

Dear Michael

Thank you for taking the time to share your feedback. We are genuinely sorry that your recent experience did not meet the standard you rightly expected from us.

We completely understand how frustrating it is to place an order, only to discover that an item has become unavailable after the order has been processed. We appreciate that receiving a credit note several days later may have left you without enough time to source the product elsewhere, and we sincerely apologise for the inconvenience this caused.

The stock shortage was the result of an unforeseen surge in demand, driven by the recent spell of exceptionally hot weather, combined with unexpected manufacturing issues affecting one of our suppliers. While these circumstances were outside our control, we fully recognise that we could have communicated the situation more effectively, and for that we are truly sorry.

We work incredibly hard to provide reliable service, carrying over one million items in stock at any given time with next-day delivery available across the vast majority of our range. We are also proud to have been named UK Coffee Company of the Year four years running, an achievement that reflects the level of service we strive to deliver every day. Unfortunately, on this occasion, we fell short of those standards.

We genuinely value your business and would welcome the opportunity to restore your confidence in us. If you decide to give us another chance, please contact our customer service team and we will be happy to arrange a goodwill discount on your next order as a gesture of apology.

Thank you again for your feedback. Reviews like yours help us identify where we need to improve, and we hope we have the opportunity to provide you with the level of service that so many of our customers have come to expect.

Kind regards,

The PureGusto Team

Rated 5 out of 5 stars

Speedy delivery and a free gift of…

Speedy delivery and a free gift of coffee beans we haven’t tried before included, we will enjoy trying them! This is a reliable company with competitive prices.

July 13, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Supplies www.puregusto.co.uk

Rated 5 out of 5 stars

Excellent

Excellent, delivered in 2 days with economic free delivery.

July 13, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Supplies www.puregusto.co.uk

Rated 5 out of 5 stars

Synthetic taste

Well packaged and fast delivery

A couple of the shakes/frappes were a little on the bland side and also synthetic tasting.

May 28, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Supplies www.puregusto.co.uk

Rated 5 out of 5 stars

Fast service as always

Fast service as always, with very prompt delivery. We'll continue to purchase our coffee from Puregusto.

July 17, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Supplies www.puregusto.co.uk

Rated 1 out of 5 stars

The transaction went through twice with…

The transaction went through twice with PayPal. I emailed Puregusto and got no response so I’ve filed with PayPal and so far they’ve had no response.

July 9, 2026
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Reply from Puregusto.co.uk

Thank you for your feedback, and we're very sorry to hear about your experience.

We completely understand how concerning it must have been to see your payment processed twice. Following our investigation, we can confirm that this was caused by an unexpected payment gateway error, which resulted in the duplicate transaction.

We have thoroughly checked our customer service records but have been unable to locate the email you mentioned. We always aim to respond promptly to every enquiry we receive, so we're sorry if your message did not reach us.

We can also confirm that the duplicate payment has now been fully refunded, and we apologise for any inconvenience and concern this issue caused.

Whilst this error was outside of our direct control, we appreciate how frustrating it must have been, and we're pleased the matter has now been resolved. If there is anything further we can assist you with, please don't hesitate to contact our customer service team directly. We'd be more than happy to help.

We hope you'll consider giving us another opportunity to serve you in the future.

Kind regards,

The PureGusto Coffee Team

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, many thanks

July 15, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Supplies www.puregusto.co.uk

Rated 5 out of 5 stars

Quick delivery and also a great…

Quick delivery and also a great selection of products. I needed the simply range of coolers and they had lots, including some I cannot get a hold of else where

Will definitely be using again when I need more

July 4, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Beans - www.puregusto.co.uk

Rated 5 out of 5 stars

Made the purchase so easy

Made the purchase so easy, fast and simple.
Great range of products at good value prices.

July 10, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Machines & Supplies - www.puregusto.co.uk

Rated 5 out of 5 stars

Good coffee at a fair price

Good coffee at a fair price. Easy to order and delivery was super quick. Many thanks

July 13, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee - www.puregusto.co.uk

Rated 5 out of 5 stars

Products and services

Products and services

July 2, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Supplies - www.puregusto.co.uk

Rated 5 out of 5 stars

Easy to order and fast delivery

Easy to order and fast delivery. Great beans at a good price, ordered 6 kilo all different so I can find my favourite, signature blend is winning so far out of the two tried so far, looking forward to trying the others.

June 30, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Machines & Coffee Beans - www.puregusto.co.uk

Rated 5 out of 5 stars

Great coffee

Great coffee, great price. Thank you guys

June 30, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Machines & Coffee Beans - www.puregusto.co.uk

Rated 5 out of 5 stars

Great tasting beans

Great tasting beans, prompt delivery

July 4, 2026
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Reply from Puregusto.co.uk

Thankyou for your super review and valued custom - PureGusto Coffee Machines & Coffee Beans - www.puregusto.co.uk

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