Pure Hair Extensions Reviews 

441
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally soft texture, brilliant overall quality, and wide variety of available color matches for the hair extensions. Many people note that the items feel very natural, blend seamlessly with their own hair, and provide wonderful volume for daily styling routines and special occasions. Some reviewers were not happy with long delivery times, noting that international shipping from overseas took significantly longer than expected. A few consumers also experienced poor product durability, mentioning that certain items degraded quickly, became completely unmanageable, or suffered from heavy shedding over extended periods.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the incredible hair quality, softness,... See more

Quality

Users describe positive interactions with quality, noting that the hair extensions are soft, thick, and look... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide split in experiences. Many consumers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with highly mixed feelings regarding... See more

Order

Consumers experience mixed and ambiguous feelings regarding their orders. Many customers report fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 300g of 30-inch extensions in color 1B, and I’m beyond impressed! Even though the hair wasn’t in stock, the team emailed me right away, offered express shipping, and delivered so quickly. Th... See more

Rated 5 out of 5 stars

Had the best experience with them, reached to get a colour match and the response was so quick and accomodating that I was even to book a last minute appt to purchase and colour match. Was able to lea... See more

Rated 5 out of 5 stars

I have purchased from pure multiple times, and have been really happy with the hair. The colours are great and I really love the quality, they have lots of shades and customer service is always very h... See more

Company replied

Rated 5 out of 5 stars

I purchased the 16” invisible wire extensions. The quality of the hair is incredible and it blends so seamlessly with my own shoulder length hair. The delivery took a while as it was shipped to Englan... See more


Company details

  1. Beauty & Well-being

Written by the company

Pure Hair specialises in premium 100% Remy double drawn human hair extensions, designed to deliver beautiful, natural-looking length and volume. Our collection includes luxury Clip-In, Seamless, Halo, Tape, Weft, Keratin Bond and Micro Bead hair extensions in a wide range of lengths and shades. Our premium extensions are crafted using high-quality double drawn Remy human hair for soft, silky and beautifully blended results. With thousands of customers around the world, we’re passionate about making beautiful hair easy — from helping you find your perfect colour match to delivering quality extensions straight to your door. We offer fast, tracked shipping worldwide. **Beautiful Hair, Made Easy.**


Contact info

4.1

Great

TrustScore 4 out of 5

441 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(441)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering was so easy and arrived fast…

Ordering was so easy and arrived fast considering I am in the Kimberley’s sometimes it take’s forever to arrive. It was awesome quality no one realised it wasn’t my hair. Super happy overall

October 20, 2025
Unprompted review
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Rated 5 out of 5 stars

I’m obsessed with my Pure Hair…

I’m obsessed with my Pure Hair extensions! They feel so soft and look super natural—no one can even tell they’re extensions. They blend perfectly and make my hair look fuller and healthier.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Had the best experience with them

Had the best experience with them, reached to get a colour match and the response was so quick and accomodating that I was even to book a last minute appt to purchase and colour match. Was able to leave so happy with the perfect clip in ponytail and can’t wait to purchase another style. Thank you to Kate for being so helpful xx

October 24, 2025
Unprompted review
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Rated 5 out of 5 stars

The best experience!

I ordered 300g of 30-inch extensions in color 1B, and I’m beyond impressed! Even though the hair wasn’t in stock, the team emailed me right away, offered express shipping, and delivered so quickly. The whole process — payment, communication, and shipping — was incredibly smooth. The hair itself is thick, shiny, voluminous, and matches my color perfectly. Honestly, the best experience I’ve ever had ordering extensions. Highly recommend!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful quality hair

Beautiful quality hair and the perfect thickness for everyday wear!
I took my Pure Hair extension to my hairdresser and she even complimented the quality 🩷

October 19, 2025
Unprompted review
Rated 2 out of 5 stars

Not great

Honestly, I'm really surprised at my experience with the Pure Hair halo extensions since I read so many good reviews on here. The hair itself seems great, but the product (the wire and single clip in the middle) make the halo seem super flimsy and not secure. I'm also not sure its the best option for people with fine hair, since the lace/band is very thick.

The wire came out of the little bead that connects it to the band the first time I wore it. It took ages to fix with the help of customer support and it just felt very cheap in general. Customer support is very fast on email, which is great, but overall, I didn't like the halo and regret buying it.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered hair extensions and they are…

I ordered hair extensions and they are absolutely terrible quality, i got the I-Tip extensions in the shade burgundy and they game a washed out plum shade.

Regardless i installed them and i can say without a doubt they are not human hair. There are black strands in the red that burn funny (tested on a spare tip) and the hair is completely unmanageable from day 3.

Ive not used heat other than to blow dry, and slept with my hair in heatless curls and a silk bonet every night.

Not only that the tips look like after 1 installation, like they were held together with one thin layer on the outside and i highly doubt they will last more than 1 other installation before just becoming loose stands.

Do not purchase !

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

I purchased the 16” invisible wire…

I purchased the 16” invisible wire extensions. The quality of the hair is incredible and it blends so seamlessly with my own shoulder length hair. The delivery took a while as it was shipped to England from Australia but that’s to be expected. Fully recommend this hairpiece if you want instant gorgeous hair with an easy application

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 24 Inch Micro Loop Hair…

Ordered 24 Inch Micro Loop Hair Extensions #1B Natural Black . They state 24 inch packet, each piece weighs 1 gram. Ordered elsewhere before where they state 0.8g for each piece. so Ordered the 24 inch with Pure Hair Extensions thinking it would be fuller each piece but it wasn't. Additionally made very badly you can see all the white glue remnants on each strand. £109.00 for 100 thin pieces. Also they despatch from Australia, you will be waiting a long time for your order.

October 9, 2025
Unprompted review
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Rated 4 out of 5 stars

Beautiful hair piece

Beautiful hair piece, colour matched perfectly, whish it would come with more instructions or the website video would be more detailed where exactly to place the hairpiece.
I am also very hesitant to trim it myself

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

I always purchase my extensions from…

I always purchase my extensions from Pure Hair. Not only is the customer service exceptional, so are their products. This time I purchased the halo extension, and it is fantastic, very comfortable and the halo does not damage my fragile hair at all. I highly recommend this business as I have been shopping with them for years. They have a perfect colour match for me and the hair quality is fantastic :)

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

the best extensions

I have extensions that are double the price to these, and by far the pure hair ones have always been the best quality ones by far.
They are extremely soft and last very long.

September 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Awful like trash don’t waste your money…

Awful like trash don’t waste your money if you like zala hair these are like the temu version but worse thin and nasty the hair breaks and shipping comes from Aussie wouldn’t be surprised if this is a 3rd party temu type company scam artists bad bad bad .

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome hair and service

Awesome hair and service! I was able to get a colour match over email and they were very helpful answering all my questions. Very fast shipping, received the day after placing order (Perth). Colour was a perfect match. Got the 16” inch full volume clip in set and there is so much hair it’s great!

September 11, 2025
Unprompted review

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