Purolator Reviews 

Useless company. Never even attempts delivery.

Packages not delivered and automatically taken to a purolator drop off. They don’t send you the notification until 30 minutes after the business drop off closes. Call a supervisor and was told that purolator last commitment is to get the package to the town or city. It is then the receivers job to arrange its pickup. What?
Called customer service to ask for some clarification. They will get back to me in 24-48 business hours. 8 weeks later still waiting. I sent a reminder each week and the message is that someone will get back to me shortly. So far 8 weeks isn’t short enough.
……….
They can review trust pilot and want me to email a tracking number. Why? So I can be more frustrated and wait another 8 plus weeks for a reply. Here is your internal complaint number 378979806. Feel free to review and have someone call me. You have all my emails and your inadequate responses. Please don’t pretend that purolator is going to be helpful now.

The customer service experience was extremely frustrating. The agents didn't seem to understand my questions and instead kept repeating the same scripted responses, rather than addressing my concerns.

I genuinely hope they improve the quality of their support. At this point, I think an AI assistant would have been more helpful! It would at least listen to the question, provide a relevant response, or simply admit when it doesn't know the answer, instead of repeating the same thing over and over.

Wow, how can these guys even stay in business? They don't even try to deliver, they just drop the packages off at a depot and tell you to pick them up there. The latest fiasco was that they held a package at the depot for a full month instead of returning it after the five days like they were supposed to. I called Purolater to get the package returned to sender and went to the drop off depot twice. The last time they couldn't even find the package. Utter incompetence. Canada post sucks as well, but they are a hundred times better than Purolator.

I shipped a parcel to my granddaughter for her 13th birthday. She still has not received it. They left a slip saying to pick it up an hour and a half from her home! With government issue identification. It is going on 5 days. I requested that they send it back and they still have not done it. She will not be receiving her birthday gift on time. I gave the company plenty of time to deliver it. I do not understand why the driver cannot follow instructions and deliver it or return it.

This is a classic example of government in action. Purolator is Canada Post which by comparison to USPS in the United States is an utter joke. Their service is 100% worthless and the customer service contacts are even worse. I had a parcel going from Ottawa to Scarborough Ontario 6/28 with a delivery date of 7/2. Scarborough is due west of Ottawa but these boneheads sent the parcel due east and north of Montreal then just left it there. When i contacted purolator (7/5) they blamed Amazon return material policy instructions for this stupid move. After contacting Amazon, the parcel moved to Etobicoke, ON (7/6) and then it just went into a black hole of no tracking information again. Let's tell the Federal Government to drop purolator completely as the delivery method of choice for Canada Post so we can stop being the laughing stock of the postal delivery world. Never, ever give these idiots a package to deliver, they are incapable of simple delivery tasks and their customer service is awful to non-existent.

UPDATE: 07/11 I was notified the item has been lost (more like stolen) a $508 Kitchenaid Stand Mixer by Purolator. What a surprise. These people are a complete joke!

Very bad experience
The office at Broadway and Burrard even worse . Terrible system .
They did not knock and left a note and took my package (which was very important to receive today to avoid loosing money ) to this office at Burdard and W Broadway and I went there but after 20 minutes in the line the agent said : it is not here and if you have issues call them . I said who ? She said Purolator . Because we are a third party .
Any ways Im back home after 20 minutes on the phone with Purolater agent empty handed . Dont know what to do .

Purolator, sucks . Amazon has better service. Purolator uses obstacles as an excuse not to deliver packages . It was even suggested to me that some driver dint have phones. Cop out crap. This is a delivery company. If your drivers don't have a phone the company should be providing one or don't hire drivers without phones . Poor excuse, which should not be tolerated. Don't go to Purolator, they will use excuses to screw you up. -1 for service and -10 for excuses

Worse delivery I experienced ever. I would recommend never to use them if you can

I live in riverbend in Calgary, and have a monthly order for medical delivery that is to be left with no signature. My pharmacy new tech forgot to sign the correct box and after 4 years, it was deemed not deliverable and a slip left at the door with pick up on July 6 th. I called Purolater at approx. 4:30 on July 3/26. after finally getting thru, I got a very nice fellow who listened to my panic as, even though the shot was on ice, the shelf life is only 48 hours and VERY expensive. After approx. 10 min I got a supervisor who explained that they have to do what is on the slip, but she would call the driver and try to get him back and would follow-up call me at 6:15. At 5:45, the driver came back, after he was finished his round and delivered my medicine. This was all on a late Friday afternoon and handled in a little over an hour!! This is the pinnacle of customer service, working with a client to rectify a problem that was not their fault. CUDOS to you and your team. I am so sorry for not retaining any names in my panic.

It’s actually to the point now, that I will not use a company if they use Purolator. So many problems with them. I have experienced so many excuses, and when I finally got a supervisor during one complaint, she was just as rude as Purolators service is bad.
I would be embarrassed to even be affiliated with this place.
Currently waiting on a delivery that’s a week late and I’m behind on a contract, because of this.

Absolutly useless, worst delivery service in Canada by a landslide, it actually even bugs me that I had to leave 1 star and negative 10 was not an option. Don’t care one bit about delivery dates get tired or just don’t feel like it meh mark it as weather delay and call it a day head on home truck 1/2 full. Or say don’t feel like dropping off all the packages slated for delivery just pick one lucky package and leave it ( yes I’ve caught them before and had him go back to the truck and get the other two). It’s to a point when a company ships to me using them NOT by my choice I know I’m not getting my stuff when needed, especially on a Fri when they don’t deliver weekends in my area. Need a part to repair something on or before the weekend? Good luck not happening when she hits 3pm on a Fri its home time boys and girls, gotta get home break out the peanut butter and call the dog. Wish they would go bankrupt so could be done with them, sick of stuff sitting 200km from me for days when I need it. So glad Amazon stopped using them and went to BNI, 1000x better.

Purolator has to be the worse courier company to deal with. I ordered a long form birth certificate for myself due to needing it for my upcoming wedding in Spain. I paid for delivery in 5 days guaranteed. 7 days go by and I decide to look where tf my birth certificate is AND IT'S AT A PUROLATOR DEPOT. No notice was left on my door that they even attempted to deliver. I proceed to pick it up and brought a piece of mail due to my driver's license still being my parents address and was told that per Service Ontario, they cannot release it. The woman I spoke with told me she would have it sent out again, I asked if I could change the address and was told no so she said she would make a note to send it out after 3pm, when I advised that my fiancé would be home. I then called Service Ontario to see if they could make a note that I can pick up but was told that the stipulation she was stating, was not on them and my parcel should have been released. I did a live chat to advise Purolator and the guy basically told me they wouldn't release it without my ID showing my current address and I told him they're holding a Federal document hostage. He told me they're not, its at the depot and I reiterated; and it won't be released to me so its being held hostage. I then called Service Ontario again, the guy I spoke to this time told me they're having a BIG problem with Purolator, rerouted my parcel to my parents address AND THEY STILL ATTEMPTED MY ADDRESS. Before 3pm, no less, even though I was told it would deliver later. DO NOT use Purolator. UPS or Canada Post all the way. Never had this issue with them.

Update 1: Tricia was absolutely no help in resolving. Told me the same bs the first girl did and the guy on live chat.

Update 2: I got a text message saying my parcel was at the location, not near my house again, and that mail + ID is fine to show so I went. The same useless girl was there but a young man was at the counter. He was going to give it to me and, let’s call her Karen, Karen told him my ID needs to have my address per Service Ontario. I told him two reps said I didn’t and pulled up the email saying mail and ID was good enough. He went to the back to go get it and Karen told him it was already out for delivery. I told him - she’s a liar, I got in to it with her before and submitted a formal complaint, my mail is here and I want it. He then put it in the box outside, I got a code and got my mail. Late but at least I got it and now I can get married in Spain like intended.

When delivering - give seniors time to get to the door to answer and receive packages, instead of knock, stick label and run from door, your a customer service facility! If you can't deliver it, take it to the local post office instead of making it more complicated in getting the package 40 minutes away!! Then to get someone else to get the package, written letter (not an email or calling in) copy of ID and their ID etc this delivery system is to make less stress not create it!!! As well phone customer service is just a pure 0

Purolator has got to be THE worst courier company, hands down! We ordered a gazebo from Rona on a Sunday and it said it would be delivered 5 days later on Friday. The gazebo came in two boxes, we got one box with the roof pieces on the Friday as promised, but not the larger box with the rest of it. When I called Purolator, they said it would be delivered the following Monday. It never came on Monday. I called again, they said it would be delivered on Tuesday or Wednesday. Again, it did not come as promised. I called again on Wednesday, I was assured that they noted in the delivery instructions for it to be delivered the next day on Thursday. Surprise! It didn't come. By this point, this box has been with Purolator for almost 2 weeks! I called again, spoke to a manager and she agreed that this was taking an abnormally long time to be delivered, but said there was nothing she could do. I asked if they were prepared to compensate me in any way and she said no. I was told that I could pick it up from their depot. Seriously?!? So I did just that, because for the second time, I had people organized to come and help me put it together on Saturday, so I ended up arranging for a friend with a truck to pick it up for me from their depot. So Purolator got paid to deliver a package that I ended up having to pick up because they couldn't be bothered to deliver it.

I am not longer purchasing from any online vendor that's ships via purolator

They are impossibly awful. You have to work hard to be this incompetent. The manager who I spoke with was incredibly rude. Gross! It is to the point that I won’t order from a company unless they use Canada Post or Fed Ex. Purolator is by far the worst.

Purolator is the absolute bottom of the barrel when it comes to delivery. "A promise, not a package" my sweet *ss".
I paid $125 for 2 day delivery of a small package from Missisauga to Yellowknife. Package was shipped June 23rd, arrived in Edmonton June 25th and sat there for 4 days due to some mysterious unknown mechanical issue (yeah, nice try diddy), package arrived in Yellowknife June 29th and went out for delivery June 29th, but didn't get delivered due to an unknown, you guessed it, mechanical failure (nice try diddy). Anyway, long story short, package still hasn't been delivered, and the window has been missed by a long shot. This was an important delivery required for a remote location which I can only reach by charter flight and it did not arrive on time despite Purolator having ample time to deliver, especially given the price paid to ensure delivery.
Can't wait till this company goes down the drain along with Canada Post.

Worst delivery service I’ve ever dealt with why offer overnight shipping if it’s something you cannot accomplish parcel sits it depot for days before they even bother to pick it up if they would correctly set delivery standards to more accurately reflect how long they will take the package to ship people would be aware to use a different service for actual overnight shipping

Terrible customer service, very bad deliver experience took them 4 days of "it is on the van for delivery today" before they actually delivered it. the reps were useless I raised a complaint and asks for a manager and was basically ignored.