Purolator Reviews 

Send a package to Barbados on Thursday, it was supposed to reach on Monday, today is Wednesday and it still doesn't reach yet, and the funeral is tomorrow. And I pay so much money to ship the item. I am so disappointed at this point. 520437627802

Without a notice the delivery people mentioning in accessible without contacting the customers, Lack of communication, and delayed delivery, literally it happened for 2nd time in 1 week ,
I never choose purolator again.

I would give zero stars if I could. This is the second time they have left parcels out by the road rather than drive and leave at location requested. First is left out by my mailbox in the snow during winter, the most recent, left out in the rain. I contacted customer service and eventually got a return call. The fellow on the line just made excuses for the drivers, then hung up on me after his speech. At no point was I rude, but rather just pointing out the fact that parcels left on the side of the road could be subject to theft, along with being left out in inclement weather, could be damaged. Bottom line, they are just lazy and could care less. Customer servce, TERRIBLE!

I bought a TV at a local store in Halifax and since it was out of stock I had to get it delivered and that is where the problems started and arrived to the warehouse on March 19. It was marked as on delivery truck 6 times but never delivered and I live about 1/2 hour away and live in Halifax not in the woods. There was 5 days of weather delays when even the schools were not cancelled and the other Couriers were working. There were 15 arrived at sorting station. I made 2 calls to Customer Service and told once it was because it was over sized. But the best one is it missed the connection for the truck when it was in the same warehouse all the time where they load the trucks. Finally on April 2 it was delivered to the store where I bought it and I picked it up there. They are the only Delivery company that does not deliverer. I have no idea why any company would even use this company for deliveries with the poor service they have. I had to leave a one star so I could leave this review and there ratings speak for them selves

Stop using Purolator for your Rogers deliveries is a Very bad service! Stay away! There's always a problem with this delivery company every time I need to receive something they fail to deliver every time! I don't know if is the drivers or the company logistics and admin but it's never ok, every package I have to receive from this company fails at first attempt and I have to wait for second, third time or have to go my self to collect it, that I would do from the beginning to avoid dealing with this company but the company who's shipping doesn't have a pickup up option they just deliver and has to be the worst company ever Yes! Purolator! If you can avoid at all cost dealing with #puralator do it! You save tons of stress, money and time! Very very Bad Service, Stay Away! Never ship from them! They never find the address or any make any excuse to not deliver, drivers are so unprepared that can't fin a number in a main Ave or street and they won't do the minimum effort to contact the client in any way to double check with or anything similar they just refuse to do the job properly! And return to the warehouse! And this every time I had to deal with them! On the top of everything customer service here only replies with a generic answer and never solving anything! Is just a bot! Trying to keep people at ease!

Have been waiting for the parcel to arrive the whole day only for them to tag it as "receiver unavailable" at 8:30pm.
Item has to be retrieved from a depot that is wayyy too far from home address, and they were able to stick a retrieval slip on my mailbox too.
What's the point of the delivery service if you have to come pick it up anyways?

Mind you, this has happened many times before, we just finally had enough this time.

They claim to sending shipments they cant handle i wish it was in india so that i can charge them hefty amount for my wasted time and missed "promised"
shipments.

They don't deserve even 1 star calling for resolve a mess that they did during delivery is no taking any reluts no call back from purolator whatsoever. They only promiss that someone will follow up and no call back ugly customer service

Not only did the delivery person not wait very long for me to get to the door, but ignored me as I got outside and drove away. Very unprofessional!

I was home when they "attempted " delivery and now I have to find a ride to go pick it up. This is not a delivery service scince three other delivery services seems to have delivered packages to me without a hitch. They all have access to the same information including my phone number. Why can they message me and tell me I have to go pick it up and not a simple I am here. Im pushing a suggestion to amozon to stop using their service.

Extremely challenging to coordinate deliveries! No phone calls, No emails, No timely updates about the status of my package!! They will just leave with notes requiring you to pick up your package from their office which is highly inconvenient as it cause unnecessary hassle and waste of time and money! I hope you address this issue and improve your communication and delivery process.

THE WORST courier service, hands down. In fact, I don't think the term "courier" is applicable. They just don't qualify. "Snail Mail on Sleeping Pills" is a better description. And a rude, snobbish, uncooperative "snail" at that.
My cheque (just an envelope, nothing odd, nothing heavy) was sent to me by this Purolator thing 10 days ago from Newfoundland to be delivered to me in Toronto!!! Ten days, more than 11 calls and repeated (fake) promises and apologies later, I have NOT received my envelope yet!!! Over the phone, last night Saturday 28 March 2026, their supervisor *rudely* kept telling me "...the earliest we can give you even information is Monday 30, 2026, as we're closed on Sundays"!!!! Imagine a "courier service" closed on Sundays!!! I even don't know if they've actually lost my cheque, or just delaying it forever.
DO NOT DEAL WITH THEM, AVOID THEM!!!!!

As usual, it’s a hassle to receive a delivery from Purolator. Same pattern every time:
1. I’m at home waiting for the delivery driver, then I receive a notification saying I wasn’t home - yet no delivery notice is left.
2. I call customer service to change the delivery address to a Purolator Quick Pick-Up location to make sure I receive the package.
3. The next day, delivery fails again at my home address-even though I changed it the day before-and the package is sent to a different location than the one I selected. For the record, I was home and again no delivery notice was left.
4. On my way to pick up the package from the location they chose, I received a call informing me that the Purolator pick-up location suggested by the customer service agent doesn’t even exist.
Luckily, I was eventually able to get my package.

I get a message parcel is on the truck.
I get an email saying no buzzer code,which they don't need.
Entry is the apartment #.
I provided two cell #s.
No attempt to deliver was made, absolutely livid.
The delivery was time sensitive and it's really messed up a job for my business.
Now I am waiting for them to drop off at the depot so I can go pick it up.But they also said I might not be able to pick it up as it's. Larger item.If so they will deliver it in two days time.
Absolute terrible service terrible company.
Tracking # provided.
AEYO00000763

This is the worst shipping company on earth. Avoid at all costs.

Repeated false delivery attempts. Virtual assistant is a pain to talk to, very limited. You'll never speak to a human representative.

Once again, Purolator has been disappointing. Despite giving them the benefit of the doubt over the years, there continue to be consistent issues with their delivery service. There are frequent inconsistencies, along with questionable explanations for delays—for example, citing “extreme weather” when conditions are clearly normal between origin and destination. Updates to shipment status are often significantly delayed, and when attempting to seek clarification, there appears to be little accountability or ownership of the issue.

As someone who works in customer service, I understand the importance of clear communication and resolution. Unfortunately, my experience has been that concerns are often deflected rather than addressed, resulting in a frustrating and unproductive process for the customer.

The delivery drivers DO NOT ring the doorbells because they do not want to carry the package to the door. They make you go to their facilities for pick up. Do not buy from vendors who use this garbage service.

Complete business address was given to this courier company. Unit number and street address. The manager Karen said her people will not deliver if there is no company name. I was force to pickup my own package. The address supplied has my personal name and phone number. They did not attempt to contact me. Their excuse was there's no company name! Our company name is in the malls directory ! Poor excuse from a courier company. Unacceptable in so many levels. Don't use them in any shipping and courier service!

Update. March 23.
No resolution to compensate my inconveniences. Apology doesn't pay my gas and time wasted to pick up my own package. They were paid to deliver at the address. Their excuse was no business name provide. They did not even contact me! There excuse , union policy don't allow them to contact the recipient! Unbelievable! USE THIS COMPANY AT YOUR OWN RISK!

I have medication that is delivered by Purolator every 2 months. Never had any issues with delivery. 2 days ago, Purolator tried to deliver my medication but no one answered the door. This medication needs a signature so they didnt leave it but left a sticker of where I could pick it up. Next day I go to pick it up at the location but it was closed for 2 days. This medication is in a cooler box and has to be refrigerated within 48hrs so I needed to locate the package ASAP. I reached out to the customer service and after escalating the matter and being able to speak with a supervisor, they were able to not only locate my important package but arranged to put it in a cold storage overnight and have it available for pick up today. I greatly appreciate the importance they had put on this matter and did everything they could to make sure my medication was taken care of.