Purpless Reviews 

48
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I ordered three dresses and they all fit perfectly. The under bust seams sit perfectly under my bust unlike other maternity dresses I have that come halfway down my torso. I highly recommend and wish... See more

Rated 3 out of 5 stars

The tops arrived promptly. They provide an opportunity for breast feeding fairly discreetly. There is a fullness to the tops to flatter the figure if you were pregnant. Though, this isn't so flatteri... See more

Rated 5 out of 5 stars

The customer service to a query was dealt with quickly, friendly and professional. I received my order very quickly. The product price and quality are great. I am recommending them over Facebook t... See more

Rated 5 out of 5 stars

This is a wonderful company to buy maternity clothes from, the only thing missing is shorts. The prices are very reasonable but most importantly for me, the waist bands on the trousers are so comforta... See more

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4.3

Excellent

TrustScore 4.5 out of 5

48 reviews

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4.3

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(48)

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Rated 2 out of 5 stars

low quality and service

The quality of the clothes with the zip is not very good. On one dress, the zip broke after five times I used it. Another zip of a hoodie was not wide enough for my breast to get comfortably out to feed my baby. In another dress, the zip gets stuck in the sewing of the dress every time, and I risk embarrassing moments when out. I also had a cami vest, with not much fabric around the chest area (I bought a large size), with the result that my breast in nearly uncovered.

Regarding the seller, I had issues too. If you open an account, you have the possibility to leave messages to the seller within the account. I bought one item in error, and a few hours after I did and before the item was dispatched, I used that function to ask the seller to cancel that item only. I did not receive any update on my order for 4 days. When I tried to contact the seller again, by sending an email and not the function in my account, I was told that the items had been dispatched, that I did not send any message and that if I wanted to return the item it had to be at my expense. I pointed that it was not my fault if their own software did not work, and sent screenshot of my messages. Despite the fact that they were in the wrong, they still did not admit it and insisted that I had to pay for the return.

February 18, 2022
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Reply from Purpless

Dear Angie,

We have noted that you have left 2 similar reviews regarding the same matter where this one is from your registered account and another one below (Jan 31, 2022) from an anonymous account, this just shows both reviews' genuine nature...

Please remove one of the reviews as they refer to the same matter and are misleading to buyers, if not we will report this not genuine behaviour to Trustpilot. (edit* one of the reviews was removed)

In regards to your orders, we have not received any contact from you regarding any issues with any items that you have received from us. If you have contacted us about any issues with the items received we could have resolved the query for you. Sadly we have not had such chance. You have placed 2 orders with us without complaining about or returning any items received, it is understood that you must have been happy with the first order if you have placed a further one. Leaving not positive reviews after not giving the seller a slightest chance to remedy the issue shows how genuine this is.

With regards to any order changes please refer to FAQ section on our website https://purpless.co.uk/en/content/25--can-i-change that clearly states:
"Once you have placed an order and pressed the confirmation button it is not possible to make any further changes. If you change your mind about the product, please send us an email to info@purpless.co.uk , so we can resolve your queries".
We have not received such message from you. It is understood that the order is placed for items required by buyers however and as our dispatch team processes orders quickly it may not always be possible to make amendments to orders that buyer had placed on our website and paid for.

You have requested a full refund without returning the one item you have changed your mind about, a refund option was offered but upon return of this item. We have also offered you 10% discount on top of the 20% discounts you have already used for your 2 orders but you were not happy with this either.

Our aim is to help buyers in case of any problems with the items however we are unable to help if the buyer does not let us know they need such help.

Purpless CS Team

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Rated 5 out of 5 stars

This is a wonderful company to buy…

This is a wonderful company to buy maternity clothes from, the only thing missing is shorts. The prices are very reasonable but most importantly for me, the waist bands on the trousers are so comfortable. The materials are high quality and not see through, I'm so glad I found this company and have been recommending them to lots of people.

June 21, 2021
Rated 4 out of 5 stars

Great value but lightweight items

Products fit quite well, with accurate sizing. Very good value. Some of the products are quite light weight but to be expected considering the prices. Delivery time was also good but not especially fast. Will buy from this company again.

November 25, 2020
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Rated 4 out of 5 stars

Great tops

The tops all fit pretty well and seem to be good quality. Also don't seem too baggy for someone who no longer has a pregnancy tummy.

October 11, 2020
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Rated 5 out of 5 stars

Good online shop for maternity clothes

Clothes are not the highest of quality but they're cheap which is what I wanted for when I'm pregnant and breastfeeding. One of the hoodies I ordered had a faulty zip, but I contacted Purpless and they responded immediately and offered to refund the item - great customer service. I'm planning on ordering from them again soon.

May 24, 2020
Unprompted review
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Rated 5 out of 5 stars

Perfect

I ordered three dresses and they all fit perfectly. The under bust seams sit perfectly under my bust unlike other maternity dresses I have that come halfway down my torso. I highly recommend and wish I had of found these for my first pregnancy. Shipping took a long time to Australia because of coronavirus but when I emailed to inquire and get a tracking number Anna replied quickly and was really helpful. Great customer service.

March 31, 2020
Unprompted review

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