Pyle Audio Reviews 

353
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, most reviewers had an average experience overall. Many customers appreciate the reasonable and affordable pricing, often finding good value for their money. People frequently mention that certain products perform well, offering good sound quality, and are sturdy, well-made, and easy to set up, fitting their needs. However, a significant number of people were dissatisfied with customer service and response times. Many report difficulties getting real responses, long wait times, and a lack of support when issues arise, like needing return labels or help with product functionality. Some customers also experienced products arriving damaged, not working out of the box, or having poor quality components such as flimsy microphone clips or speakers with no bass.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising items like tiny... See more

Quality

Customers had ambiguous experiences with quality, with many reporting issues such as products arriving... See more

Customer service

Consumers find customer service to be a source of significant dissatisfaction, with many reporting a complete... See more

Price

Clients share positive opinions on price, with many reviewers highlighting lower and affordable prices, often... See more

Response time

Users describe negative interactions with response times, with many reporting no response to emails, calls,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered 2 cabinet speakers on Monday of this week and thought going so well with being delivered on Thursday, however only one speaker turned up and have been trying to contact via phone, chat & email... See more

Company replied

Rated 3 out of 5 stars

I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more

Rated 4 out of 5 stars

I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.... See more

Rated 4 out of 5 stars

It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more


Company details

  1. #94 of 113 best companies in Electronics Store
  2. #54 of 65 best companies in Electronics Company
  3. #10 of 11 best companies in Hi-fi shop
  4. #7 of 7 best companies in Home Audio Store

Written by the company

Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.


Contact info

3.4

Average

TrustScore 3.5 out of 5

353 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(353)

138 reviews in the last 12 months

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Rated 2 out of 5 stars

Have used Pyle Audio equipment for…meetings and presentations.

Have used Pyle Audio equipment for several years and like the product. Due to a recent microphone failure we needed to purchase another system. I called Pyle customer support with a couple of compatibility questions regarding hybrid (virtual/physical) meetings. The person I dealt with had absolutely no clue what I was talking about and could offer nothing beyond "you want to buy a micrphone?". Sad.

March 19, 2025
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Reply from Pyle Audio

Hello Ross,
Thank you for being a loyal Pyle Audio customer—we truly appreciate your continued support over the years!

We’re sorry to hear about your recent experience and appreciate your feedback. We’re committed to improving our service, and your feedback is valuable in helping us do that.

If you’re still in need of guidance or have any unresolved questions, please feel free to reach out again at (1) 718-535-1800 —we’d be happy to connect you with a product specialist who can provide accurate and detailed support.
Thank you again for bringing this issue to our attention.

Rated 5 out of 5 stars

This company stands behind its products

NutriChef has customer satisfaction down to a science. I received 2 sets for a birthday gift in 2023. One is a set of cookware, and the other is a bakeware kit. When I registered for the company's one year warranty, they offered to extend it an additional 3 months for free.

That warranty helped when one of my pans got discolored on the bottom early on. And recently I wrote to NutriChef about a small imperfection in one of my non-stick cake pans.

Both experiences were great. They emailed me back very promptly and verified which pieces were flawed. I sent a photo or two to help them, and then within a week the replacement arrived.

You rarely get service like this, and especially with friendly people who don't make you jump through hoops. That's good ethics, and I will check out their
products first when the time comes to expand my kitchen ware. The quality is very good too!

March 17, 2025
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Rated 1 out of 5 stars

wrong size caster was sent

wrong size caster was sent. they are not the same size as what is already on the unit. too small. the caster i need is about 1.5 inches across, what was sent is 1and 1/8 inches across.

March 17, 2025
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Reply from Pyle Audio

Hello Tina, we’re sorry to hear that the caster you received was the incorrect size. That’s certainly not the experience we want for our customers. Please contact our customer support team at (1) 718-535-1800 so we can assist you in getting the correct part sent out as quickly as possible. Thank you for bringing this to our attention!

Rated 2 out of 5 stars

the units I received will not work for…

the units I received will not work for what I needed them for, I have asked for return help but have not heard back from anyone..

March 17, 2025
Pyle Audio logo

Reply from Pyle Audio

Hello Gene, Thank you for your feedback, and we’re very sorry to hear about your experience.
We apologize for the delay in getting back to you. Please rest assured that we’re here to help resolve this. Kindly reach out to our customer support team at (1) 718-535-1800 or submit your request through our contact page: links.pyleusa.com/Contact, and we’ll make sure your return request is handled promptly.
We appreciate your patience and the opportunity to make this right.

Rated 5 out of 5 stars

Great

Great, quick replies. Went beyond what I expected for a warranty issue.

March 19, 2025
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Rated 4 out of 5 stars

Replacement for the PDA7BU remote

Received your replacement for the missing remote of my PDA7BU, but I was charged a total of 7.16€ for VAT in Spaninsh customs. Maybe you should have declared it as a Sample of non-commercial vale, or else with an Invoice of 0 value. Thanks anyway for providing a solution.

March 11, 2025
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Rated 1 out of 5 stars

Where is it

As of March 24, I haven’t gotten the item yet. Last time I checked, it was still sitting at your location, waiting for the post office to pick it up.

March 17, 2025
Pyle Audio logo

Reply from Pyle Audio

Hello Jeff. We’re very sorry for the delay and the frustration this has caused. We understand how disappointing it is to be waiting on your order. It looks like your package is still awaiting pickup by the carrier, and we’re actively following up to make sure it gets moving as soon as possible.
In the meantime, if you’d like direct assistance or a status update, please feel free to contact our customer support team at (718) 535-1800.
We truly appreciate your patience and thank you for choosing Pyle.

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