Ordered 2 cabinet speakers on Monday of this week and thought going so well with being delivered on Thursday, however only one speaker turned up and have been trying to contact via phone, chat & email... See more
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Review summary
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I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more
I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.... See more
It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more
Company details
- #94 of 112 best companies in Electronics Store
- #54 of 64 best companies in Electronics Company
- #10 of 11 best companies in Hi-fi shop
- #7 of 7 best companies in Home Audio Store
Written by the company
Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.
Contact info
1600 63rd Street, 11204, Brooklyn, United States
- (888) 318-7953
- Support@PyleUSA.com
- www.pyleusa.com
3.4
Average
352 reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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American Company ..Chinese made
Thank you all.. pretty fast service as promised I appreciate you all being American company but do not appreciate the Chinese product but the product works fine thank you
October 22, 2025
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Products that work new out of box still wilnot work and need a new one or money back ....
The radio will not work new out of box I need a new one or a refund all I got now is a pretty paper weight when txt support thay wanted to charge me a membership fee I don't want to be a member ...I need the product to work so I need a new one sent or a refund I will not except anything less very disappointed the way it is now
October 20, 2025
Reply from Pyle Audio
Hi Ron,
We’re really sorry to hear that your product didn’t work right out of the box, that’s definitely not the experience we want for our customers.
You should never have to pay any kind of membership fee to receive support or warranty service. We’d like to look into this right away and make it right for you, whether that’s a replacement or a refund.
Please contact our support team directly at support@pyleusa.com or call us at 1-718-535-1800 with your order number. We’ll prioritize your case and work toward a quick resolution.
Thank you for bringing this to our attention and again, we apologize for the frustration.
I installed it and it’s not working
I installed it and it’s not working. Sent the email to the customer service no reply.
October 22, 2025
Reply from Pyle Audio
Hi Mike,
We’re sorry to hear that your product isn’t working as expected, and we apologize for the delay in response from our support team.
We’d like to help resolve this as quickly as possible. Please email us at support@pyleusa.com or call us directly at 1-718-535-1800 with your order number, and we’ll make sure your issue gets the attention it deserves.
Thank you for your patience, and we appreciate the opportunity to make this right.
The guitar was nice for the price but...
The guitar was nice for the price, what I didn't like was there's only one knob for the strap, not one by the neck. Tying the front strap on the neck is ridiculous. Would it have cost that much more to just add one. The strap was very flimsy also.
October 20, 2025
Took a while to get there maybe about 2…
Took a while to get there maybe about 2 weeks but the product was awesome and couldn't beat the price
October 22, 2025
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Had an issue with my order with a…
Had an issue with my order with a missing part, reached out to support in two different ways and never got a response. Started a chargeback through my credit card.
Update: To their response. Why don’t you look for my email to THAT mailbox that you haven’t responded to rather than coming here and acting like I must have done something wrong?
October 20, 2025
Reply from Pyle Audio
Hi Jason,
We’re very sorry to hear about the missing part and that you didn’t receive a response, that’s definitely not the level of service we aim to provide.
We understand your frustration and would still like to make this right. If you’re open to resolving the issue with us directly, please reach out to support@pyleusa.com or call 1-718-535-1800, and we’ll prioritize your case.
Thank you for your feedback, it helps us improve and ensure better support moving forward.
Didn’t Care
As soon as I hit order, I realize the mailing address was incorrect. I immediately tried to get a hold of someone but could not. By the time I emailed them and they emailed me back a day later they said that it had already been out for shipping and they couldn’t change the address. So I’m in Florida and my headphones. I paid for somewhere in Fort Texas. They won’t do anything about it.
October 20, 2025
Reply from Pyle Audio
Hi Holly,
We’re very sorry to hear about the trouble with your order. We understand how frustrating it is when an address mistake can’t be corrected in time.
Our team always tries to act quickly, but once an order has been processed and shipped, we’re limited in what changes can be made, especially with carrier policies. That said, we absolutely want to help resolve this for you.
Please reach out to us at support@pyleusa.com or call 1-718-535-1800 with your order number, and we’ll look into possible solutions to make this right.
We appreciate your feedback and the opportunity to improve your experience.
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The order was shipped in a few days and…
The order was shipped in a few days and the two stands were exactly what we needed. Sturdy and well built. Thank you
October 17, 2025
Your product does not work
Your product does not work, I emailed you for return instructions and you do. Not respond.
October 16, 2025
Reply from Pyle Audio
Hi Paula,
We’re truly sorry to hear about your experience and for the delay in our response. That’s not the level of service we aim to provide.
Please reach out to us directly at support@pyleusa.com or call us at 1-718-535-1800 with your order number. We’ll make it right as quickly as possible, including assisting with your return.
We appreciate your feedback and the opportunity to fix this.
Found what I was looking for at half…
Found what I was looking for at half the cost! Arrived fast and work amazing!
October 16, 2025
Very good experience
Very good experience. On time delivery. Easy setup. Sounds great in my shop. Plan to add more devices in the future.
October 16, 2025
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I ordered a product and it was shipped
I ordered a product and it was shipped, the only thing is I purchased another wireless microphone system and have a problem with the receiver I contacted customer service but never got a response.
October 16, 2025
They made good on their word
October 16, 2025
Just got everything attached and…
Just got everything attached and working.
So far, I’m favorably impressed
October 16, 2025
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The worst experience I have ever been part of
I expected this company to fully refund my broken/defective item I originally purchased as it was within the warranty period, however they refused to fix my item, they refused to replace my item, and only offered a store credit which was less than the cost of my original purchase. This is literally the worst company experience I have ever seen or been part of.
October 16, 2025
Reply from Pyle Audio
Hi Jay,
We’re truly sorry to hear about your experience, this is not how we want any customer to feel.
We aim to stand behind our warranty policy and ensure fair resolutions for defective products. If you feel the store credit offered didn’t reflect the full value of your original purchase, we’d appreciate the opportunity to review your case again.
Please reach out to us at support@pyleusa.com or call 1-718-535-1800 with your order details, and we’ll do our best to make things right.
Thank you for your feedback, it helps us improve.
Great Performance, Great Value
I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no real response. Really disappointed missed that discount opportunity. Would have given you 5 Stars!
The pre-amp is a terrific buy, performing exactly as expected. I have connected to a DAC and music server (aka Macbook) via AppeTV optical interface. Multiple inputs and outputs are a real benefit. The FM function was totally unexpected.
Great value for a home entertainment system.
October 15, 2025
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