QDOS Accident Assistance Reviews 

Was assured this company was the best way forward to find they don't communicate at any level, when you do get through to them they are very uninterested and repeat the same information over and over not giving any assurances good or bad. Now stuck in this cycle with a car still smashed up 2 months later.

I can’t recommend this company highly enough. After someone crashed into my vehicle, they handled everything from start to finish, making what could have been a very stressful experience completely hassle free.

They arranged a hire car quickly, kept me updated throughout the entire claims process, and were always friendly, professional, and easy to deal with. Communication was excellent, and I never had to chase for information.

The whole process was straightforward, and best of all, I didn’t have to pay any excess. They took care of everything, allowing me to focus on getting back on the road.

Thank you to the whole team for such outstanding service. I would definitely recommend you to anyone needing help with a non-fault insurance claim.

Have been waiting for my accident payout for sometime. Should have had a BACS payment paid into my account, which never happened.
When I call customer service they advised me that they don’t know why the payment didn’t get paid.
Have called them for the last 3 days but they said they have no idea why it never happened but will email accounts, as that is the only communication they have with their accounts dept.
They said accounts would contact me that has never happened. Still waiting for my payment & still waiting for my call from accounts.
Who I was told were doing their end of month so are actually offline & cannot be contacted, so they are not interested in any customer queries. Awfully service.

MY CAR WAS STRUCK BY A DRIVER WHEN IT WAS PARKED LAST SEP 2025. IVE STILL NOT BEEN PAID OUT. OVER 30 TIMES I'VE RANG AND TWICE THE'VE SAID IT WILL BE IN BANK 3-5 WORKING DAYS. THAT WAS AROND END OF MAY

Always kept me up to date with whatwas going on easy to talk to

I was quite worried after reading some of the negative reviews, especially as I was waiting for payment for my vehicle. I won’t pretend the communication was perfect, and I did have to chase for updates, which was frustrating.

However, Qdos did pay exactly what they said they would. My claim took around two weeks from the settlement stage, and once I received confirmation that the payment had been processed, the money arrived as promised.

I’d also like to mention Andrew, who was very helpful. He kept me updated, responded to my emails, and provided proof that the payment had been sent. If you’re struggling to get an update, he’s definitely the person to speak to.

Overall, my experience ended positively. Waiting for a settlement is stressful, and the lack of communication at times made me anxious, but Qdos did honour the payment and resolve my claim.

Good service, communications and quick

After six months following a minor collision QDOS announced they were closing my claim. This after the Police gave the driver a written warning for leaving the scene and he was in a liveried supermarket van. Bang To Rights you would think, but QDOS announced they only deal with claims that are unopposed. OH you mean the easy ones?
I now return to my insurers who have paid me out and are now pursuing the third party insurers.
I contacted QDOS initially because I clicked on "Claim from Hastings Direct" and off I went except it was with these cowboys. My bad but be careful where you click, stick to your insurers and avoid so-called claims managers.

Car returned as new pleased with the repairs

Good communication and very helpful

Avoid - Non-existent communication and zero accountability
​I am currently dealing with a claim (ref: AKH/ND/43647/1) through Qdos Assistance, and the experience has been incredibly frustrating.
​Despite multiple attempts to contact them regarding my claim, I have been met with total silence. They have failed to provide even an acknowledgement of my correspondence for weeks. This is a claims management company, yet they seem unable or unwilling to manage even the most basic levels of communication with their clients.
​It is deeply concerning that a company operating in this sector appears to have no functional complaints procedure and refuses to engage with legitimate customer inquiries. Having been left with no other choice, I am now forced to escalate this matter to the Financial Ombudsman Service and initiate formal legal proceedings.
​If you are looking for a company that will actually handle your claim professionally and respond when you reach out, I would strongly advise looking elsewhere. Based on my experience, they are completely unresponsive once they have your claim and money.

The assistance throughout was good, with several follow ups.
The only issue was that I had to provide the same incident-related information to several parties such as the rental car, mechanic and personal injury solicitors. This information could have been provided by Qdos directly to these parties.

First class no problem whatsoever

Good communication throughout the repair and finished to an extremely high standard

Very poor experience with QDOS.
My partner thought he was contacting Hastings Direct but was redirected to QDOS, as they seem to be using add highjacking, and it was never clearly explained they were a third party. This caused major confusion and delays.
Liability was accepted and my car was written off, with valuation agreed on 9th March. The car was collected on 27th March, but I still haven’t been paid. Communication has been almost bon existent since — I’ve had to constantly chase with little response.
I was told they were “waiting for funds,” yet other party insurance company confirmed payment was made at the beginning of March. Despite this, nothing has been resolved.
I’m now left without a car, affecting work and childcare.
AVOID, AVOID, AVOID ABSOLUTE SCAMMERS

3 months of being fobbed off, saying they will escalate. I wrote an email saying I wanted a SARS request and I was going to get a solicitor contact watchdog and my local MP. Within 25 minutes of sending email money in my account and a phone call from them. If I could give zero stars I would

It has taken 6 months to get money in my bank from a no fault claim against a driver whose insurance company excepted liability within days. I have phoned qdos several times a week asking for updates, no-one knows anything and then makes false promises to get a call back, I’ve sent several emails to any qdos email account I can find and never have had a response. Out of the numerous staff I’ve spoken to over the past 5 months only one of them has been helpful and finally today I’ve received the payment after knowing that qdos received it at least a month ago. Would never ever recommend this company but if like me you’re stuck with them ask for Andrew, he’s the diamond in this show of 💩, this company has caused me so much stress and a million hours in phone calls. Do not go anyway near unless you’ve got 6 months to wait and like feeling stressed and love a lot of 🐂 💩.

My experience with Qdos Law has been exceptional thanks to the incredible support of Shabnum Naz. From the very first conversation, she was attentive, reassuring, and fully committed to guiding me through every step of the process. She stayed in constant contact, always confident in her advice, which gave me complete peace of mind during a stressful time.

Shabnum consistently went above and beyond, working tirelessly to achieve the best possible outcome. Thanks to her dedication and world‑class service, my matter was successfully settled out of court. I’m extremely grateful for her hard work and highly recommend both Shabnum Naz and Qdos Law.

I was handed over to QDOS for a no-fault claim and have had nothing but problems from the start. I have sent countless emails and received little to no response. Every time I call, I’m told the message will be passed on, yet nothing ever happens.

The person I was originally dealing with even emailed me to say she no longer worked in that department and told me not to contact her again, which did not fill me with confidence at all.

I’ve also contacted their complaints department and, unsurprisingly, received no reply there either.

At this point, it genuinely feels like my money has just disappeared. Looking through other reviews, I can see many people raising similar complaints about delays, communication issues, and payments.

I had no choice in being passed to this company, and based on my experience, the communication and customer service have been extremely poor. If you are given the option to use another company, I would seriously consider it.