QNAP Systems Reviews 

£500 paperweight. TS-251+

The thing was has been problematic from the start. I literally used it to back up my films and music to stream round my house. Nothing more complex than that.

It would work on and off, needing weekly resets. the remote worked some days and not others. Eventually, it failed during an update. It is out of warranty and nothing I do to the machine will get it to initialize. QNAP sent loads of different stuff to try, that a coder would struggle with, to no avail. Even the factory reset button doesn't work so I can't set it back to the as new setting.

Received a response from QNAP that my NAS is out of warranty - which is fair enough ... it's 3 years and 3 months old (so 3 months out of warranty.) From the invoice the unit was purchased on the 06th February 2017. What you don't see is that this SAME unit was returned 21st February 2018 (exactly a year after it was purchased) with Bay Drive 3 Fault. Now 3 years into it's life Bay 4 has failed.

This means that the average lifespan for components of this unit was 1.5 years before something broke to such an extent that it has to be fixed by QNAP.

This for a unit that was $AU1,500 ... it's beyond a joke.

I've had a QNAP previously which functioned for 7 years without any issues. This has been a total piece of garbage.

So thanks for the offer to buy another one QNAP support - I'll politely reply that I'll NEVER buy another QNAP.

Amazing customer support. Maybe a little slow to respond but once you buy a QNAP you get extensive lifetime support. We have about 10 of them in virtualization environment or as file server. They rarely fail but recently one that was bought several years ago did and QNAP support spent an hour helping me recuperate the data. The software for the QNAP Platform is very good. They are relatively inexpensive quality products

Thanks TRUSTPILOT. I wanted to spend thousands to buy QNAP NAS this week. Almost 90% of negative 1 star opinion kicked out from my head this idea forever. It looks like QNAP is just another crap asian product with cheap crappy service. I will share this opinion between IT environment together with this topic. Shame on QNAP. QNACRAP.

each time a disk runs into trouble, I run into trouble. The device has an interface that is not intuitive and you are never sure if your data are safe. The best and only way to work with this machine is to use and handle it in the Linux command line. At least tehre you fiond your data back. I hate this machine and try not to touch it. TS659Pro+

no way to contact them to get info on issues. you just have to manage yourself. worst support service ever. and they don't even care

Their systems are terrible. support systems just bad. support staff have little ability to diagnose performance issues and recommend stupid things like reformatting your NAS, obviously because they don't know what they are doing.
Ever tried gitlab docker on the qnap container station store? Don't. its just an example of many half assed products on there that are not production safe and will waste your precious time. QNAP, if you read this, you need to do less, and do it better. you are overstretched with inept ability to produce a good eco system. And charging $500 for 16GB of ram or I will invalidate my warranty? Please.
If you want any of the abilitys that are extra (more like a server than a NAS), just build it yourself because their vendor lockin and bad support will leave you with an expensive vendor piece of hardware that will eventually be a brick.

Some background. I have a Bachelor's degreee in IT, owned my first computer 40 years ago (Vic 20), and have worked the last 10 years in a Senior Service Desk Analyst position at a university.

I have found it almost IMPOSSIBLE to get the things I want working to work.

I have finally gotten QSonarr and QRadarr working. I estimate it took me 40+ hours.

I am now trying my hand with Photo Station/QuMagic. I am 10 hours into it, have followed the QuMagie Web Help guide, and have yet to see a single photo in the application. That's right. I am baffled why it takes 3 applications to manage my photos. I am bewildered at the QNAP software help guides (If you could call them guides) and am getting sick to death of having to battle my way through absolutely everything to do with software on this machine. I am now going to uninstall Container Station, QuMagie Core and QuMagie in the hope there is some magical order than affects installation.

Surely it shouldn't be harder than installing the application. Tell it where your photos are. Sit back and do as much or as little organising as wanted.

A colleague who is very switched on with tech recommended Synology because their software is great. I, on the other hand, thought I would go for the better value hardware package Qnap offers. Oh, what a mistake I made. Please, do yourself a favour, and stay way clear of QNAP products unless you are an IT guru....even then.....frankly, I am just sick of this product and will probably stick it on eBay soon.

The only good thing is it is still working as a NAS, I can connect to it reliably, and it hasn't died.

they deserve the prize of the world's worst support and product

Constant issues during firmware upgrades which needs always some tweaks after. I didn't buy branded NAS to always repair something that breaks. I'd expect better user experience.

I am NOT a professional IT person but I was able to install my QNAP NAS. When I needed help they were fast to get a live person on line to assist. ... a few months I ran into problems... I gave them access to the unit remotely and it was fixed very quickly (I had done something a bit stupid !) The unit is very fast over wireless or wired and to the internet. I would buy again and I trust the people.

Terrible, Terrible, Terrible. So very slow 30 minute reboots, screens 2 to three minutes to build. Clunky interface, particularly with Active Directory integration, setting security, and simply connecting to shared folders. The basics are almost impossible to navigate.

I lost the key for my NAS. $35 us for .05 worth of metal. Then another $22 cdn for some bs clearance. Over a week to put it in the mail. Icing on the cake is using DHL as a courier. Another week while the DHL clowns screw around with their partner Loomis (another joke).

Stay away from Qnap if you ever expect any sort of after sales service

I am/was a potential customer but trying to browse your websiteam is impossible .

You have a pop up which appears to enable notifications. ..it's impossible to select BLOCK....there fore after many attempts I can't be arsed to investigate any further, I'll take my cash to Synology Instead

QNAP sucks all around. Poor first party apps that do not work reliably coupled with a completely useless product support. It comes with hardware features such as HDMI which the CPU cannot support without dropouts etc... Time Machine backups - says it will and appears to work until your try to restore. If you relied on it as backup media you loose your data as it is does not work while customer support is insultingly useless p probably because they know it is useless. QNAP? - get tossed.

Mediocre product and even though they added features e.g. snapshots, they broke that functionality with an update and now I've spent 3 months with an open ticket....and the only response is 'escalated to developers...no ETA'.

They've even removed their phone # from contact link and now the only way you can get a hold of them is via their portal; they hide behind the tickets and just keep repeating useless answers (like above)

Useless company.
Read the other terrible reviews
STAY AWAY

Bought a QNAP TVS-473 to work as a multi-media NAS and Plex server. Added benefit of a powerful CPU, potential for (64Gb) RAM upgrade, and an HDMI port. It never worked.

Very, very noisy. Incredible hum you can hear over the tv or music. Keeps crashing, won’t stay up more than 24 hours before needing another reboot. Ethernet adapters keep failing, disconnecting from the network. User interface horrible. HDMI interface unusable for anyone but a specialist. One month of investigations and diagnosis before technical support would agree to take this back for repair. Finally took it back for repair, replaced the motherboard and returned it - in exactly the same condition.

This is quite frankly a complete heap of junk. It sits next to a Synology I paid 1/4 the price for, silent, never crashes, easy to use, never a problem.

My advice, avoid at all costs.

It is not a product for the general consumer. We have had a 4 drive NAS running for almost 5 years. It allows us to share files over the local network and also via the cloud on other devices. It is not the easiest to set up and if you move like we did you will need to learn all the initial startup again. A lot of features seem useful, but we tend not to use.

Most terrible support ever.
No reasonable support on their forum, and when you dial them, they unreacheble.

And most wordt... they block you on their forum for reasons unknown.

My backplane died after nearly 3 years (a component which should work for many years as it is a static piece of hardware).
Found out that there are many exactly similar issues found on google: bay 4 and 5 died in a 5 bay NAS.
QNAP is hiding behind their basic warranty of 2 years and wants me to pay €172 for a new backplane.
Shame on you!

Also the response time is too slow. Very annoying when your NAS is down!

As I am a storage professional, I will make sure all my customers know about their terrible support.