Qonto Reviews 

Absolutely terrible experience with Qonto.

My business account was suspended on Wednesday. I immediately provided all documentation requested from me and asked for an urgent resolution. Since then, the support team has effectively gone silent.

What makes the situation even worse is that Qonto’s support is practically impossible to reach. My repeated attempts to connect with a human agent are simply shut down because the system recognises that there is already an “existing case.” So while my business account remains blocked, I am also prevented from meaningfully escalating the issue or speaking to someone who can actually help.

Meanwhile, my business operations are effectively frozen. My card is blocked, I cannot pay suppliers or normal business expenses, and Meta has now stopped my advertising campaigns because the payments cannot be processed.

For a business, this is not a minor inconvenience. Stopping advertising can have serious consequences for visibility, lead generation, conversions and ultimately the customer experience. Every additional day this remains unresolved creates further financial and operational damage.

I also have still not received a clear explanation of the grounds on which my account was suspended, despite having provided the requested documentation.

I fully understand that financial institutions need to carry out compliance checks. What I do not understand is how a business banking provider can completely restrict a company’s ability to operate and then become practically unreachable when urgent support is needed.

For a service that positions itself as a business banking solution, this experience has been horrible. A business needs to be able to rely on its banking provider, especially when something goes wrong. Honestly appalling.

Disponible, efficace et professionnels

The AI bot is stuck in a AI loop and getting human help is impossible. Support@qonto was asked to close the conversations and has failed to do so in going past 48 hours. Still waiting for help. Barney

I've been very happy using Qonto until my account was suspended over a week ago and since then I've been trying to speak to someone with no luck. I haven't been told what document is missing, and what I can do to unblock it. That's not acceptable in my opinion.

simple, easy, reachable, helpful.

Easily reached customer support. I was guided efficiently through the procedure and achieved my objective. Thanks

Customer service

good communication skills

All is nice and good I like the way

The best business bank you can use in Germany especially for a start up and capital deposit. the turn around is so fast and the team are great at helping you through it.

I wanted to know about electronic billing for the new billing system. They provided all the information I required in a clear and satisfactory manor.

fast and good service

Incredibly fast, skilled, 100% digital customer support; this has been consistent throughout several business ventures and 4+ years.

Anna was incredibly helpful and even sent me an email to confirm that everything had been sorted out. Excellent service from start to finish!

had a great experience with this company last week. The website is clean and easy to use. I contacted customer service and they replied very quickly. The delivery was on time and the product quality exceeded my expectations. Everything was transparent and professional. I highly recommend this service to everyone.

Very quick responses. Simplicity. Thorough knowledge of the process