The garnet bracelet was delivered without any damage. It can be seen that there is a lot of effort in the personal design as well as the packaging. This product is definitely the most effective deal f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a ring as a gift, and it turned out quite nice. The presentation was good, and the quality met my expectations, though there are a few small details that could be improved.
Ordering was simple, it arrived early, and the packaging was careful. The price looks nice for what it cost.
I had a small question about my order. The team got back quickly. The necklace turned out lovely.
Company details
Written by the company
QP Jewellers are established purveyors of fine gemstone and diamond jewellery. With a commitment to honest, ethical service, and an appreciation for timeless design, our gemstone jewellery encapsulates excellence. We are passionate about protecting and showcasing the unique effusions of each and every gemstone in our collection. Promoting the organic beauty of the natural world alongside the finest lab grown stones, the QP collection features an array of unique designs distinguishable for their rarity and elegance.
Contact info
Endurance House, NE11 0EF, Newcastle upon Tyne, United Kingdom
- 0800 488 0888
- sales@qpjewellers.com
- www.qpjewellers.com
2.5
Poor
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Absolutely AVOID!
Absolutely AVOID!
**UPDATED 26th August**
The response below which states’ While we are glad that the matter with your payment has now been resolved, we regret the inconvenience and stress caused along the way’ is a complete misrepresentation as it appears that the company has resolved the problem. In reality, I have had to claim under S75 with my credit card provider.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY AS YOU WILL HAVE MAKE A SIMILAR CLAIM AND WILL HAVE GIVEN THEM AN INTEREST FREE ‘LOAN’ UNTIL YOUR CHARGEBACK GETS PROCESSED.
End
**
Just have a look at the last few reviews! This shambles of a company is quick to take your order and money with clearly no intention of being able to fulfil the order. They will then send you repeated - probably automated - emails to say that they are having an issue with their fulfilment centre and the item has been delayed. They will then offer the option of a refund and will also offer a discount of 5%. Bear in mind that that they still advertise the items and give you an estimated delivery date despite being clearly being unable to fulfil the order.
After requesting a refund and cancelling the order, you will then get a series of emails to say that they are having an issue with their payment system and they don’t t know when you’ll get a refund. Pretty standard automated responses to look like personalised emails. However, their payment system is fine to collect money but not refund! What a joke. These emails come from ‘David’ who is supposedly a director but he defers to an owner.
If a legitimate company, I suspect it’s on the verge of collapsing. Save your money and time and buy from someone else.
August 21, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback. We understand your frustration and apologise for the delays and lack of clear communication you experienced.
The issues you’ve described around fulfilment delays, estimated delivery dates, and refund processing do not reflect the level of service we strive to provide. Please be assured that we use all feedback internally to prevent similar experiences in the future.
While we are glad that the matter with your payment has now been resolved, we regret the inconvenience and stress caused along the way.
Should you have any further queries, you can contact our customer service team on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com.
Kind regards,
QP Jewellers
Director of Customer Experience
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Avoid
Avoid, Avoid and Avoid agian. Ordered a pair of diamond and opal earings. They never showed up and neither did the refund. Excuse after excuse. I had to dispute the money with TSB, which was successfully upheld. I have my money back now so QP can deal with TSB. There is something going on behind the scenes, do not use. I hope everything works out for the people working there. Unfortunately it smells like a bankruptcy.
May 28, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon Robin,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the disappointment caused by the delay in both delivery and refund.
While we’re glad to hear you were able to successfully recover your money through your bank, we apologise that we were not able to resolve this directly for you. We fully understand how frustrating this must have been.
Your feedback is important to us and will be used to help improve our processes going forward.
Kind regards,
QP Jewellers
Director of Customer Experience
Useless Company, Rubbish service.
Order placed in June for our Ruby wedding.... August and still NO DELIVERY IVE Asked for a full refund. Do NOT order from this company. They had slightly more expensive alternatives and even the original is still in stock. Only want your money.
August 13, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback.
I’m sorry to hear about your experience and the disappointment caused, especially for such an important occasion. This is not the level of service we aim to provide.
We take your feedback seriously, and I will ensure it is passed on to the relevant teams to highlight where improvements need to be made. Please accept my apologies for the delay and frustration you’ve experienced.
Should you have any further queries, you can contact our customer service team on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com.
Thank you for your patience and understanding.
Kind regards,
QP Jewellers
Director of Customer Experience
No delivery, no refund, statement for no giving reason only saying "difficulty"
I ordered an Emerald Annalise Mosaic Huggie Earrings in 9ct Gold. in May, 2025, in value of £449.00. After delivery date passed and no delivery happened, I contacted the customer service and asked the status of order and they started to say they don't have information and they can't estimate any deadline for delivery. Week-by-week I received the same update.
They offered a small refund of £24.95 as a reduction to show they are good seller. I accepted and they refunded it in 3 days. However even after many weeks no status changed and no explanation of the reason of significant delay and no estimation and assurance received for any chance for delivery.
They offered the cancellation and I accepted and they said the refund takes usually 3-5 days. After a few days, they informed me that in my case it will be 14 calendar days. They also informed me week-by-week that the delay of refund is happening and they can't give me any explanation of the reason and even deadline for the refund. Until now only a Director of business's word is a promise to get the refund latest by the beginning of September (I do not know which year, only hope 2025) but no name, and contact and any further explanation of why refund is kept back.
I definitely warn everybody and my example shows how they really treat customers.
August 13, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
I am sorry for the experience you have had and for the frustration this has caused. The delays to both the fulfilment and the refund of your order are unacceptable, and I apologise for the lack of a clear explanation and consistent timescales.
Your feedback is valuable to us. We are reviewing how we manage customer expectations, our refund processes, and our communication practices to prevent situations like this from occurring again.
We will continue to keep you updated regarding the status of your refund. Should you wish to speak with our team, you can contact us on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com. I will personally ensure you receive a prompt response.
Once again, I apologise for the inconvenience caused and appreciate your patience as we work to resolve this matter in full.
Kind regards,
QP Jewellers
Director of Customer Experience
Very Disappointed!!!
I had high expectations of QP jewellers with their very high reviews , I ordered a 50th birthday present for my wife in mid-June for delivery within a few days. (stock item according to their website) Nothing has arrived to date, constant pushback. Eventually, I asked for a refund, to which i received an acknowledgment and it will be with me within 3-5 days. This being nearly two weeks now, I receive another email saying refunds being pushed back until early September. Be cautious, only used fully insured credit cards, not debit cards. This sounds like a pending insolvency to me. BE AWARE!
August 12, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon Phil,
Thank you for taking the time to share your feedback.
I apologise for the experience you’ve had and for the frustration this has caused, especially as your order was intended to be a special 50th birthday gift for your wife. We fully understand how disappointing it is when an important occasion is affected in this way.
We value your feedback and are reviewing our approach to managing customer expectations, processing refunds, and communicating with our customers, so we can prevent similar situations in the future.
We will continue to keep you updated regarding your refund, but if you have any further queries, our customer service team can be reached on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com. I will personally ensure you receive a prompt response.
Kind regards,
QP Jewellers
Director of Customer Experience
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AVOID AVOID AVOID
AVOID AVOID AVOID.
I PURCHASED A NECKLASS AND EARING SET FOR MY DAUGHTERS 21ST BIRTHDAY AS A LITTEL EXTRA SURPRISE, I SOLEY MADE THE PURCHASE FROM THERE IMPRESSIVE ONLINE SHOP, I NOW WISH I HAD NOT AND I NOW WISH I HAD DONE MORE RESEARCH ONTO THIS COMPANY.
MY ORDER WAS PLACED 18TH JULY 2025. ORDER CONFIRMED AND PAID FOR. DELIEVERY DATE 28TH JULY 2025. I RECIEVE AN EMAIL ON THE 28TH JULY 2025 SAYING THERE WAS A DELAY IN MANUFACTURING. UNABLE TO CONTACT COMPANY BY PHONE. ONLY ABLE TO CHAT ONLINE. AN EMPLOYEE INFORMED ME THAT THE COMPANY HAD MANUFACTURING ISSUES WITH USA, IT HAD BEEN GOING ON FOR A WHILE AND THAT THEY COULD NOT GUARANTEE DELIVERY OF MY ORDER. SHE OFFERED ME A REFUND OPTION. I TOOK THE REFUND OPTION, TO BE TOLD PAYMENT WOULD BE MADE IN 10 WORKING DAYS. THATS TODAY. LAST FRIDAY DAVID MESSAGED ME THAT THEY WAS A DELAY IN PROCESSING MY REFUND OF NEARLY A THOUSAND POUNDS AND REFUNDS COULD TAKE ANYWHERE FROM 3 WORKING DAYS TOO 5 WORKING DAYS. I CHALLANGED THIS BECAUSE THE SAME COMPANY ARE QUOTING COMPLETELY DIFFERENT TIMESCALES.
TODAY DAVID WRITES TO TELL ME THERE HAS BEEN A FURTHER DELAY AND I WILL NOT RECIEVE MY REFUND TILL SEPT. NOT GOOD ENOUGHT - THIS COMPANY IS SELLING ITEMS THEY DONT HAVE AND WANT TO RETAIN MY MONEY FOR THREE MONTHS - THAT IS NOT GOING TO HAPPEN.
THIS MORING I HAVE RAISED A COMPAINT WITH TRADING STANDARDS AND ASKED THE COMPANY FOR THEIR DISPUTE RESOLUTION SERVICE.
IF YOU ARE LIKE ME A MEMBER OF THE PUBLIC READING MY REVIEW - I AM 100% GENUINE AND SINCERE - I WANTED TO CLICK ZERO STARS BUT THE SITE WOULD NOT LET ME DO IT.
MY WARNING IS SHOP ELSEWHERE PEOPLE.
August 12, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
I am sorry for the experience you’ve had and for the distress this has caused, especially as your order was intended to be a special gift for your daughter’s birthday.
Your feedback is important to us, and we will use it to review how we manage customer expectations, our refund processes, and our communication policies, to help ensure situations like this do not happen again.
We will continue to keep you updated regarding your refund. Should you have any further queries, you can contact our customer service team on 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com.
Thank you for your patience and understanding.
Kind regards,
QP Jewellers
Director of Customer Experience
Bought this ring for my daughter
Bought this ring for my daughter . It was of very inferior quality and bent out of shape . Had it replaced but unfortunately replacement was equally poor and again bent out of shape with very little wear . Company are now refusing to refund . So disappointed .
February 20, 2025
Reply from QP Jewellers
Good afternoon Evette,
Thank you for taking the time to share your feedback.
As discussed in our correspondence, while we understand your concerns, the order falls outside our 30-day money-back guarantee period, and we are therefore unable to issue a refund. However, your purchase is fully covered under our lifetime warranty, and we have offered either a replacement of the same item or an exchange for an alternative of similar value.
Your feedback will be taken on board and used to make improvements where possible. Our warranty remains in place should you wish to take up the exchange option, and you are welcome to respond directly to my recent email if you would like to resolve this.
Kind regards,
QP Jewellers
Director of Customer Experience
Both sides of the coin …
I ordered a bracelet for my wife’s Xmas present in November last year, and was impressed with the efficiency with which the order was processed, dispatched and the quality of the piece.
Sadly, my wife (who loved the bracelet) lost it (we believe due to a faulty clasp), so we claimed on insurance to buy a replacement. Cost of bracelet had risen, but they were good enough to sell at original price.
However, still not delivered after 7 weeks (original was delivered in under 7 days). There’s something wrong with the “fulfilment centre”, apparently. Ok, maybe Trump’s tariffs have led to delays, but this is getting ridiculous. Email to one of directors unanswered (of course).
I hasten to add that the relevant product is *still* shown on their website as “in stock” (which just adds insult to injury).
Sadly, can’t wait any further, so will be seeking refund (or small claims court, whichever…)
June 16, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for sharing your feedback. We’re grateful for your kind words about the initial efficiency and quality of the bracelet ordered for your wife last November. We’re sorry to hear that the original bracelet was lost, and we regret the significant delay with your replacement order.
We understand how frustrating it must be to wait, especially after the prompt delivery of your original order. We apologise for the issues experienced and for the lack of response to your email to one of our directors. This is not the experience we aim to provide our customers.
As your order has not yet been dispatched, we can process a refund promptly if you prefer. Please let me know your preference. If you have further concerns you can reach our customer service team at 0800 488 0888 (Monday to Friday, 9 AM to 5 PM, excluding bank holidays), via live chat on our website, or by emailing sales@qpjewellers.com. I’ll ensure you receive a response as soon as possible.
Thank you for your patience.
Kind regards,
David Whitfield
Director of Customer Experience
SCAM? Is this company just holding money for interest?
READ THE BAD REVIEWS BEFORE ORDERING FROM THIS COMPANY.
8 weeks ago I ordered a necklace for my wedding, and today, after weeks of silence and then a few emails citing ongoing delays, I have cancelled the order. Throughout this whole process, and even now, the website still shows the necklace as available for delivery in a few days.
After six weeks of silence I got in contact with the company asking where my order was. Each time they contacted me thereafter, they said that delays were ongoing and to let them know if I wanted to cancel. The whole thing has left me feeling as though there is actually no stock at all, and the company just exists to hold on to large amounts of money for a few months to gain the interest then refunds customers? I don't know about anyone else but £400 is a lot to hand over for 8 weeks to receive nothing, and looking at the bad reviews this is happening over and over again. How much money are they sitting on until people have had enough?!
Apparently my refund will be processed in 14 days - only time will tell.
June 4, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon Natashia,
Thank you for taking the time to share your feedback. We are sorry for the frustrating experience you’ve had with your order.
This is not the experience we want for our customers, and we’re sorry for any impression that our processes are designed to cause delays or hold funds. Your feedback about the refund process and communication is invaluable to help us make improvements to our overall customer experience in the future.
We can confirm that your refund is being processed, and we’ll ensure it is completed as quickly as possible. If should have any further queries, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
David Whitfield
Director of Customer Experience
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A bit disappointed that some reviews…
A bit disappointed that some reviews have managed to get a replacement or repair outside the 12 month warranty but I wasn't...
July 23, 2025
Unprompted review
Reply from QP Jewellers
Good morning Ann-Marie,
Thank you for taking the time to share your feedback. I completely understand your disappointment and would like to clarify our warranty policy.
Purchases made prior to November 2022 were covered by the lifetime warranty that was previously offered. However, for any purchases made after that date, our warranty terms changed and now include a 12-month cover period from the date of purchase.
If you’d like to discuss this further, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
David Whitfield
Director of Customer Experience
Will not deliver on time or at all
8/18/25 Update: It has been 2 weeks since canceling my order and QP Jewellers still has not refunded my money. Nothing but a giant scam.
Placed an order for earrings based on the expected delivery date. The day came and went with no communication from the company. Tried to get more information from the company but was only told it was delayed. Would not tell me the reason for the delay or when I could expect the item. Website continues to promise they can ship the item in 1 week. Nothing but lies and empty promises. Canceled my order, lets hope I get the refund
July 14, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback, and please accept our apologies for the experience you've had. We're sorry that your order did not arrive as expected and that communication around the delay was lacking.
As per your request, we have now processed a full refund for your order. You will receive a confirmation, and the funds should return to your original payment method.
If you’d like to discuss this further, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
David Whitfield
Director of Customer Experience
I placed an order paid in full
I placed an order paid in full, for a special gift ,the day before my delivery date , I received an email informing me that my order was delayed with a standard explanation. Which seems to be how this company operates takes payment holds on to that as long as possible breaking consumer acts. Stay away from this shower. I expect to have a long wait for my refund.
July 29, 2025
Unprompted review
Reply from QP Jewellers
Good morning Peter,
Thank you for taking the time to share your feedback, and I am sorry for the disappointment and frustration caused by the delay to your order.
We understand how upsetting it is, especially when a gift is involved, and I apologise that we weren’t able to meet your expectations.
I want to assure you that your refund, once processed, will be returned in full, and we are working to resolve the issue affecting refund timeframes across our business. While we’re unable to provide an exact timeline at this moment, we are committed to keeping all impacted customers updated until the matter is fully resolved.
We regret the inconvenience this has caused and appreciate your feedback, which helps us to improve our service.
Kind regards,
David Whitfield
Director of Customer Experience
Poor service, unfulfilled order.
Very disappointed with this company. Having placed an order for a Ruby bracelet as a birthday gift on 8th June, with expected delivery on 18th June I received an email to say there was a problem fulfilling the order. Initially I was happy to wait but after a month and with no sign of the order being fulfilled I asked for a refund. Customer service were very helpful and said a refund had been processed and should be back in my account within 14 days. This did not happen and I received several more emails saying there was a problem with my refund and they did not have a timeline as to when it would happen. 7 weeks on from my original order and I am still waiting for a refund. A bad experience.
June 8, 2025
Unprompted review
Reply from QP Jewellers
Good morning Alison,
Thank you for taking the time to share your experience, and I apologise for the disappointment and inconvenience you've faced.
We understand how frustrating it must be to not only have your order delayed but also to then experience a further delay in receiving your refund. This is far from the level of service we aim to provide.
Please rest assured that your full refund will be issued once processing is complete. We are addressing the wider issue currently affecting refund timeframes across our business. While we’re unable to give a specific timeline at this stage, we remain committed to keeping all affected customers informed until the matter is fully resolved.
Kind regards,
David Whitfield
Director of Customer Experience
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Disappointed and out of pocket
I am really upset. I ordered a ruby and pearl pendant from QP jewellers on 15th June 2025 with delivery date 25th June 2025. This did not happen and I received texts from Amy to say there was a delay in shipping the order. This carried on until 1st July when I received a partial refund of £14.45 (the cost of the pendant is £289.00) on 1st July. On 14th July I texted Amy to say the event I wanted it for had gone and I would like a full refund. Amy said she had gone ahead and processed the cancellation. On 18th July I received a text from David to say they were experiencing a delay in processing my refund. I received another text on 24th July 2025 to say they do not "have a confirmed timeline for resolution".
I am afraid that I will not get my money back so in addition to the disappointment of not have my piece of jewellery I am now £274.55 out of pocket. Other reviews seem to be good but I feel like I've been scammed. Has anyone else had the same experience?
Kate Dykes
June 15, 2025
Unprompted review
Reply from QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. I’m sorry for the distress and inconvenience caused throughout this experience.
I’ve contacted you directly to confirm that your full refund has now been processed. I completely understand your frustration, especially given the disappointment of not receiving the pendant in time for your special occasion and the uncertainty that followed.
Please rest assured that your refund is on its way, and I apologise for the delay and concern this has caused.
Kind regards,
David Whitfield
Director of Customer Experience
One of the worst customer experience ever.
One of the worst customer experiences I've ever had
I strongly advise others to think twice before dealing with QP Jewelers. I purchased a piece of jewellery from them in February 2025, which broke within two weeks. I followed their return instructions precisely and sent the item back via registered post. Despite this, they claimed they never received it—even though they had emailed me confirming they would refund the postage once they received it, which they did.
I provided them with Australia Post tracking proof confirming delivery, but th evasiveness, delays, ignored emails, and excuses dragged out over months. Eventually, after 4 months of numerous emails, phones call from Australia to the UK they finally refunded our money.
Throughout the process, they’ve shown a complete lack of accountability, poor communication, and an unwillingness to honour their own policies. I rarely leave negative reviews, but this company has earned it. Avoid them—there are far more reputable jewellers out there who respect their customers and stand by their products.
July 11, 2025
Unprompted review
Reply from QP Jewellers
Good morning David,
Thank you for your feedback. We're sorry for your experience and understand your frustration.
As outlined in our recent email communication, your order has been refunded in full. The $50 amount you referenced was issued prior to the return being received, as a gesture of goodwill, due to the delay originally receiving your order. In line with our refund policy, we are only able to refund up to the original amount paid for the order and are unable to process refunds beyond that.
We aim to resolve matters fairly and transparently, and we're sorry this situation did not meet your expectations. Your comments have been shared with our team as part of our ongoing commitment to improve.
If you’d like to discuss this further, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
David Whitfield
Director of Customer Experience
Order wasn't fulfilled and refund wasn't issued
I made an order for a necklace in early May 2025 which was supposed to be delivered within 2 weeks, this order hadn't arrived by the end of May and when I reached out to customer service I was informed that "Due to shipping delays from our fulfilment centre" the order wasn't fulfilled on time, I received a further 10 emails over the following month to let me know that they are 'sorry but there's been no movement' on my order. Eventually after nearly 2 months of waiting for my order to dispatch I cancelled the order to receive a full refund. I was assured I was going to get a full refund and lo and behold I'm sitting here nearly a month later getting emails telling me that they are now having trouble processing refunds. I've had to dispute the transaction with my credit card company to get my money back! This company is a complete scam, they are either bankrupt or in the process because they aren't able to fulfil their orders and aren't issuing money back and continue to put on a facade of honest customer service! Stay well away this is only a recipe for disaster!!!
May 27, 2025
Unprompted review
Reply from QP Jewellers
Good morning,
Thank you for taking the time to share your feedback.
We apologise for the length of time it has taken to resolve and we understand how frustrating this experience has been and appreciate your patience.
As mentioned in our email communication, I am continuing to monitor the situation closely and will keep you updated with any progress. If you have any further questions or concerns, please feel free to respond directly to my email so I can assist you personally.
Kind regards,
David Whitfield
Director of Customer Experience
Disappointed and Saddened by the Lack…
Disappointed and Saddened by the Lack of Compassion
My husband bought me a beautiful necklace as a wedding day gift — a deeply sentimental piece that meant a great deal to me. Unfortunately, the necklace broke within the warranty period. However, due to a house move and a bereavement, my mind was understandably elsewhere, and I wasn’t able to contact the company immediately.
When I finally did — just 10 days after the 12-month warranty expired — I explained the situation and asked if they could help. Sadly, they refused to repair or replace the necklace. I wasn’t even aware the item had a 12-month warranty, nor was my husband, and given the circumstances, I had hoped for a little understanding and compassion.
The fact that it broke during the warranty period and not after makes their firm refusal feel very inhuman. Life doesn’t always run to schedule, and I was saddened that a company selling such meaningful items couldn’t show even a small amount of flexibility or care.
I’m left with a broken necklace that should have been a lasting memory from a very special day — and a very bitter experience with the brand. I truly hope they reconsider how they treat customers going forward, especially in situations where empathy is clearly warranted.
June 30, 2025
Unprompted review
Reply from QP Jewellers
Good morning Jade,
Thank you for taking the time to share your feedback. I’m sorry to hear about the difficult circumstances you have been facing.
I have reached out to you directly via email with a resolution and would appreciate it if you could respond at your earliest convenience so we can assist you further.
If you’d like to discuss this further, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
David Whitfield
Director of Customer Experience
Advertisement
I bought some black pearl earrings for…
I bought some black pearl earrings for my wife for Christmas and she really liked them.
Unfortunately one of the pearls has come off the mounting. Is it possible to get it repaired or replaced?
July 16, 2025
Unprompted review
Reply from QP Jewellers
Good morning Mike,
Thank you for taking the time to share your feedback. We value your input as it helps us improve our service.
I’m sorry to hear about the issue with your wife’s earrings. I’ve reached out to you directly to resolve this, as your order is covered by our warranty. We’d be happy to arrange a replacement promptly to ensure you’re completely satisfied with your purchase.
If you’d like to discuss this further, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
David Whitfield
Director of Customer Experience
Reply from QP Jewellers
Good morning Colin,
Thank you for taking the time to share your 5-star review.
We are happy to hear how much your wife loves her jewellery.
Kind regards,
QP Jewellers
My wife is delighted with the earrings…
My wife is delighted with the earrings and there was good communication from Emma
September 15, 2024
Unprompted review
Reply from QP Jewellers
Good morning Richard,
Thank you for taking the time to share your 5-star review.
Kind regards,
QP Jewellers
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