After recently purchasing 2 E-bikes from this company I began to notice some questionable business practices. They have a E-Bay business page and their official website. The MSRP prices are vastly different on their website and EBay page. Price difference can be up to $600. They seem to over inflate the value of the e-bikes on their website. They also state their batteries are UL certified on eBay yet there is no mention or certification to be found anywhere on their official website. Nor do their batteries have UL labels anywhere. Their batteries are sold for $100 on EBay yet their website sells them for $500 without UL certification. Also there is quality control issues with their bikes such as bent fenders and derailleur. Misaligned rear bike rack and headlight. Their bike manuals withhold valuable information pertaining to operation and maintenance of their E-bike models. Some manual pages are glued together. Yet despite their pitfalls I can give them credit for responding via e-mail to my questions. Customer service seems to be responsive. Their bikes seem to be of decent quality in certain areas. I can’t speak on the durability of their bikes such as battery and motor. Hopefully you can get 2 years out of them but only time will tell. If you plan on purchasing a bike from QRonge do some research. I think I would recommend them if you wanna buy an affordable E-bike to Start with.

This is such a great company. When I first saw their add for the X1 Spark I thought it was fake or a scam. I got ordered 2 X1 Sparks for less than half the price of what I was going to pay for 1 of the standard e dirtbikes. Their support is top notch. Every time I reached out to them they responded exceptionally fast. They even added the kit for me at the discounted price when they didn't really have to. My bikes weren't supposed to be shipped til Dec 15. My first bike was delivered the the 15th and my second should should show up today the 16th. They even offer them in 2 sizes. Large and medium. I didn't notice wish I would have got the large instead. Support offered to change my my order to large but they wouldnt have shipped til jan 15 and im impatient lol i am very impressed with the quality of it. Cant wait for the charge to finish so I can test it! Thank You to everyone at Qronge!!!

Fast service and great price. Bike seems well made.

Finally got to ride my Qronge mirage went 2 miles and it quit. After back and forth with support got new brain today, installed it (not too bad) and now it works again. Hopefully it doesn't quit again.

I am beyond happy with the customer service I received from Gronge. A REAL PERSON called me back and walked me through the answers to the questions I had.

Super patient and knowledgeable - I really appreciate this as this e-bike is our first experience with this type of bike. Thank you

I did a lot of research when I was going to buy an e-bike. I found this to be the best value for what I wanted. When I received my bike my husband put it together and I LOVE it!! I ride it a lot just for fun.

The website was easy to navigate to understand everything I needed to know for my first e-bike purchase. There wasn't a long wait to receive it in the post, and assemble - including all the accessories that I got was quick and easy too. I have used it for camping (including Burning Man) as well as daily city rides into downtown and it is a solid bike! I highly recommend Qronge for their e-bikes and accessories.

I ordered my e-trike 2 weeks ago it still hasn't been shipped but they charged my Credit card right away. They never told me it was on back stock and even if it is they should not be charging my CC before it's shipped. Now I have cancelled my order and they need to put the money back on my card. I am so MAD!!!!!!!!!!!

I would rate this ZERO stars if it was an option.

I ordered the Qronge Meteor. It came and I assembled it and I thought, from the beginning, it was poorly made. The front wheel wobbles, it is not sturdy, and the brakes are poor.

After less than two months, the power failed. The display failed to even turn on and the bike will not work with any pedal assist.

I have sent pictures of the batter and where it connects, as requested. I heard nothing regarding the power after that.

Love my bike. Needed 2 people to assemble the asseccories but it came together & is easy to get on the bike & love the fold up feature

quick delivery, well packaged, needed parts and they arrived promptly, fun to ride plenty of hill climbing power, more affordable than many other brands

My bike came quickly and have been out riding every day.

Basically it’s a decent electric bicycle. The price is good. But the quality is not so great. No matter how much I tighten the mirrors or the phone holder they constantly move around. The seat always slides down and the quick lock can’t keep it in place. The kick stand is also pretty weak and bends so that sometimes the bike falls over. The ride is good and the power is enough. However the range is not what it’s stated. Even with lots of peddling I doubt I’d ever get over 40 miles range.

Responsiveness of customer support and quality bike.

This trike has given me such freedom. I no longer drive because of neurological issues causing my eyes to spasms shut so it is not safe to have me driving. Love the fat tires because they easily travel over any condition. I had a regular trike bike before but it was not even in the same ballgame. So much better.

I bought my trike during a sale and received bonus gifts that have added to my riding experience nicely. The bike was shipped and arrived on time.
I have enjoyed riding and many people have stopped me to compliment on the bike. Qronge created a beautiful, well- made trike.

Bike ride very well , and I can get round very easily

Qronge's customer service is great. I had questions before my purchase and after my purchase. They were very timely in answering all questions. The bikes are excellent. We also got a lot of extras for the bikes too. We are very happy with both of our bikes.

I love my bike, I am 75 years old and the wind and warm temperatures can’t keep me from biking and getting the exercise I want.

Great bikes but heavy. Husband loves his. I wish they offered a smaller size for shorter people.