Qualitycarsandcommercials Reviews 

240
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for being extremely helpful, polite, and highly professional throughout the entire vehicle purchasing journey. Buyers frequently mention that cars are presented in fantastic condition, perfectly valeted, and accompanied by wonderful communication and great aftercare services. Some reviewers were not happy with serious mechanical problems developing shortly after purchase, such as unexpected warning lights, failing handbrakes, or other faulty components. Additionally, a few people mentioned experiencing poor communication, unhelpful responses, and a complete lack of support or willingness to assist when attempting to resolve post-sale issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising helpful staff who explain everything... See more

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and professional... See more

Product

Clients share ambiguous opinions on product as some reviewers praise the good quality and condition of their... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff who answer... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with vehicles received in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a vehicle from Quality cars & commercials…..and I’m happy to say that I had a very positive experience from start to finish. Chris and his team were so easy to deal wi... See more

Rated 5 out of 5 stars

Having bought a vehicle from Quality Cars and Commercials, I cannot speak highly enough of the service from start to finish. The car was well presented, the staff couldn’t do enough to help and I... See more

Rated 5 out of 5 stars

Excellent service. We have used this company on many occasions for our business vehicles and they consistently deliver. They always find the best options available and we have never been disappointed.... See more

Rated 5 out of 5 stars

Great company brought our Range Rover and they couldn’t help us enough went above and beyond for us ….. would definitely recommend these guys … Thankyou so much

Company replied


Company details

  1. Used Car Dealer

Written by the company

We are a professional independent business located in the Midlands, short distance from Birmingham Airport. Unlike a main dealer we operate totally independently and with our own funds what allows us to not only consistently remain competitively but to have the ability to cherry pick from choice stocks of high quality pre owned cars, all of which most come with a warranty and 12 months MOT. Therefore if you’re looking to buy, sell, source or finance your next car then we very much welcome the opportunity to demonstrate how we differ from the typical car dealer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(240)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy with my purchase

Happy with my purchase

March 28, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

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Rated 5 out of 5 stars

Great car

Great car. Great honest service. Thank you so much.

March 28, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

I bought my car from here in September…

I bought my car from here in September and have now brought my son to get his car from them after my sons car broke down on him and can not be repaired very friendly stuff and was happy to help my son out they go above and beyond to make sure that he was happy with everything

March 28, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Quality experience

They was quick, understanding, they didn’t rush my decision, any issues spotted with the vehicle they was on top of it. Great place to get a car from deffo will come again

March 24, 2026
Unprompted review
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Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Very high quality vehicles at low prices.

March 28, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

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Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient, very happy customer and will recommend

March 27, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

John was an absolute gem and gentleman!

John was an absolute gem and gentleman!
Great service and car!
Thank you

March 26, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Recently bought a Vauxhall combo part…

Recently bought a Vauxhall combo part exchanging my Ford ranger wildtrack. The whole service was smooth and price was fair on both the van and also the offer on my truck. Would 100% recommend and buy from here again

March 23, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 1 out of 5 stars

Avoid!!!!

Viewed a van was told needed time just to clean prepare van so left a deposit. Returned to collect van paid for it and went to drive off but oil was leaking. Borrowed a car from them as mine had been part exchanged. Quality Cars assured me it was fixed. Van broke down, my mechanic has told me head gasket had been poorly repaired. Van needs new engine. No customer service unwilling to discuss this or provide a refund even though it was within the 6 month warranty period. No payout from warranty. Left with a van that doesnt work and needs whole new engine!

July 25, 2025
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you for taking the time to leave a review, and we're sorry to hear you're unhappy with the outcome.

For clarity, when the van developed an oil leak shortly after collection, we repaired this and provided you with a fully functional courtesy vehicle while the work was carried out. The van has since developed further problems, but this was outside the 6-month warranty period, and an independent inspection (via Scotia) was carried out to assess the cause. That report confirmed the fault was not present or developing at the point of sale.

We understand this is a high-mileage, 10-year-old van, and unfortunately mechanical issues can arise with vehicles of this age and mileage that are unrelated to how they were sold. We appreciate this isn't the outcome you were hoping for, but based on the independent findings we're not able to offer a refund or warranty payout on this occasion.

We're sorry this has been a frustrating experience, and we're happy to talk it through further if that would help.

Kind regards,

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Rated 1 out of 5 stars

Dishonest trader

Purchased a car on which the handbrake failed after a few hours. The following day notified the company via their web chat. Nobody responded until I phoned again.
They refused to repair the fault, refused return of the car and despite the AA used car standards, do not communicate.
They claim the car was sold as seen. It was not, as is proved with their advert. Subsequent to the original fault, stop/start battery showed less than 1 volt and even replacing the battery, the stop/start doesn't work.
They have not complied with the consumer rights legislation and have not complied with the AA agreement. Avoid at all costs.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Company!!!

I recently purchased a vehicle from Quality cars & commercials…..and I’m happy to say that I had a very positive experience from start to finish.

Chris and his team were so easy to deal with….and they answered all of my questions and enquires in a very professional way.

The vehicle purchased was in excellent condition, both inside and out.

They even refurbished vehicle’s wheels, and provided 12months AA road side cover free of charge.

Chris in particular is an all round smashing chap who is honest, reliable , and true to his word.

I couldn’t recommend Quality cars & commercials enough!!!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

Having bought a vehicle from Quality Cars and Commercials, I cannot speak highly enough of the service from start to finish.

The car was well presented, the staff couldn’t do enough to help and I have a comprehensive warranty too.

Many thanks, we shall return for the next one.

February 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Very pleased with the service from…

Very pleased with the service from Kully at this company, was able to explain everything clearly to me I my home language which really helped. Car was great and finance package was sorted withing 30 minutes and met all my requirements.
Highly recommended

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience purchasing my…

I had a great experience purchasing my Mercedes A-Class from Quality Cars and Commercials. From start to finish, everything was handled professionally and smoothly. The car was exactly as described, in excellent condition, and clearly well prepared before collection.

The team were honest, helpful, and not pushy at all, which made the whole process stress-free. Communication was clear, all my questions were answered, and I felt confident throughout the purchase.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

We do business with quality cars for…

We do business with quality cars for over 2 years, we do all their refurbs and tyres, they never spare money on making cars right upon request. Good people to deal with and always pay on time. Look forward to work together for years to come

January 8, 2026
Unprompted review
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Rated 5 out of 5 stars

I bought a car as part of an exchange

I bought a car as part of an exchange. Everything was handled very quickly and smoothly. A fully comprehensive service with excellent communication at every stage. They took care of everything from start to finish. Highly recommended!

January 23, 2026
Unprompted review

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