We have had this excess cover for about eight years. Took a holiday off during covid but picked it back up again once restrictions were lifted. Had a couple or three of claims over this period. Nothin... See more
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Review summary
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Reviews shaping this summary
My hire car excess insurance was very easy to arrange online and was reasonably priced. In about the third year of cover I made a claim having experienced a cracked windscreen for which the car hire c... See more
Nice to see some companies reward for loyalty. Well done. Shame I had to argue with Europcar when faced with the ‘Hard Sell’ trying to make me spend 1200 euros on car insurance that i did not want. T... See more
I’ve been using Questor insurance for a few years now and always found them straightforward and easy to deal with. Fortunately, I have never had to make a claim, but have peace of mind knowing they wi... See more
Company details
Written by the company
At Questor Insurance we specialise in car hire excess insurance, giving you peace of mind when renting a vehicle. Our UK-based customer service team is happy to help with any queries, delivering unexpectedly personal service by phone, email or live chat. Although some providers may be a little cheaper, we believe the true value of insurance is proven at claim stage. Our simple online process makes submitting a claim fast and hassle-free, but there’s always someone to talk to should you need them. We pay over 95% of all claims presented and aim to settle your claim within a credit card cycle, and often much quicker. We’re proud of the excellent reviews our team consistently receives for their clear communication and regular updates. Transparency, reliability and great service are what set us apart. We’ve been in the business for over 18 years and customer care is at the heart of what we do. With Questor Insurance, you’re covered by a team that truly cares which is why thousands trust us to protect their car rental journeys worldwide.
Contact info
Third Floor Riverside House, 40-46 High Street, ME14 1JH, Maidstone, United Kingdom
- 0330 094 4330
- assistance@questor-insurance.co.uk
- www.questor-insurance.co.uk
4.8
Excellent
20K reviews
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Used for a number of years
Used for a number of years, very reasonable rate and discount if no claims made. Excellent service.
August 16, 2026
It was a simple renewal and Questor…
It was a simple renewal and Questor offered a lower cost than before.
August 15, 2026
Easy to select what I required
Easy to select what I required. And the price was good.
August 13, 2026
Efficient.
August 14, 2026
Your new changes and prices
Your new changes and prices. Also on your new price list it will be good to accept the Arm forcess postcodes as we are abroad but class as uk
August 13, 2026
Easy to buy hire car top-up insurance
Easy to buy hire car top-up insurance which is excellent value. I've used Questor for many years and, unlike many insurance policies, I can confirm that they do pay claims efficiently. My hire car got wing mirrors & wheel trims stolen in Perpignan and Questor paid-up promptly.
August 14, 2026
have used you before and found you easy…
have used you before and found you easy to deal with
August 13, 2026
Good clear information provided and a…
Good clear information provided and a policy recommendation that was specific to my needs.
August 14, 2026
Very easy to use and a great price
August 15, 2026
Great value
August 15, 2026
Renewal very straight forward
Renewal very easy following link in received email and then responding accordingly.
August 14, 2026
Straight forward process terms clearly…
Straight forward process terms clearly laid out
August 11, 2026
VERY HELPFUL PHONE CALL
VERY HELPFUL PHONE CALL, HELPED EXPLAIN MY QUESTIONS, WENT ON TO COMPLETE ONLINE BOOKING VERY EASLY
August 14, 2026
Good service
Good service : competitive price
Never had to use this police so far thank goodness
August 7, 2026
Quick simple and good value for money.
August 10, 2026
Easy to use online quotes
Easy to use online quotes. Comprehensive cover. Simple to pay
August 14, 2026
Very clear options shown on the website…
Very clear options shown on the website with more variety depending on which countries being visited
August 13, 2026
Very easy renewal process
Very easy renewal process. Did have to make a claim a while ago and despite a little tooing and froing they did sort it out
August 14, 2026
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