Qustodio has a consistent problem with blocking unsupported browsers. Most recently, their software engineers have been unable to block the use of the 'Browser' app (browser-app.com). So, unless every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Roblox application on PC can easily bypass Qustodio's rules. My son was still able to run Discord after the time limit expired. After contacting the company, they sent a generic email with instruc... See more
Company replied
iMac that my son uses is also shared by other users ..Instead of monitoring only his profile , your software is monitoring entire computer making it useless. Calls log is not working. YouTube logs ar... See more
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This works really well for controlling how much time my son spends playing games on a Windows computer, but when I tried to apply it to his Samsung phone, I spent hours trying to get it to work proper... See more
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Company details
- #347 of 356 best companies in Software Company
Contact info
United States
- support@qustodio.com
- www.qustodio.com
Try Qustodio for free
2.4
Poor
557 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t allow me to block certain…
Don’t allow me to block certain websites, no full transparency and control. It seems that Custodio has the control of what my kids can watch and not myself. No good for IOS
November 27, 2025
Reply from Qustodio
We're sorry to hear that you aren't happy with Qustodio. Our support team has sent you an email. Please do reply to our request for your details so that we can assist you with this.
Not working. Don’t waste your money
Not working. My child can easily bypass it and do whatever they want. Do not waste your money on that app
November 30, 2025
Reply from Qustodio
We’re sorry to hear about your experience. We see that you’re already in touch with our support team, and we hope they can help resolve the issues you’re facing soon.
Control multiple devices from ONE plateform
It is very easy to control all device for a specific user from one platform.
November 26, 2025
Reply from Qustodio
Thanks for sharing your feedback! We’re glad to hear that managing all devices from one platform has been easy for you.
Disappointed
Painful to set up. Doesn't do the features it claims. Wasted money paying for premium.
November 30, 2025
Reply from Qustodio
We’re very sorry to hear about your experience. We’ve already contacted you directly to help, and we hope to get everything resolved for you as quickly as possible. Thank you for your feedback.
This app works terribly
The location hasn’t worked for ages. First Instagram got blocked for no reason, then TikTok, and now almost everything is blocked for my kid. I’ve emailed support before and got no reply. Paying for Premium and it’s basically useless right now.
November 30, 2025
Unprompted review
Reply from Qustodio
We’re really sorry you haven’t received a reply and that you’re experiencing these issues. Please respond to our request for your account details so we can contact you by email and troubleshoot the location and blocking problems right away.
Reply from Qustodio
Thank you for your review. Our support team has sent you an email. Please do reply to our request so that we can assist you with this.
One star to go to match Bark
One star to go to match Bark, which allows parents to see the Whatsapp messages the kids type
November 27, 2025
Reply from Qustodio
Thank you for your feedback. We’re always working to improve our features within the boundaries set by each operating system. We appreciate you sharing your thoughts with us.
Happy to reduce screen time and have…
Happy to reduce screen time and have social alerts if concerning messages are sent/received.
November 25, 2025
Reply from Qustodio
Thank you for your review! We’re glad to hear that Qustodio is helping you manage screen time and stay informed with social alerts. We really appreciate your feedback!
It is not working on pc
November 24, 2025
Reply from Qustodio
We're sorry to hear that Qustodio isn't working on your PC. Our support team has sent you an email. Please do reply to our request for your details so that we can assist you with this.
The app does not work
October 19, 2025
Reply from Qustodio
We're sorry to hear that you aren't happy with Qustodio. Our support team has sent you an email. Please do reply to our request for your details so that we can assist you with this.
Awful and hard to use tool - do NOT use
I downloaded this for my son and it's awful. It blocked everything, like going to Yahoo, then I tried to pause it. took it off to he could use it, and never could get to work again. Spoke to company, read everything and just awful software. Head for the hills do not use this.
November 22, 2025
Unprompted review
Reply from Qustodio
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and the trouble you had while trying to use Qustodio for your son. We’re sorry that things didn’t work out as expected.
Very helpful for parenting
Very helpful for parenting, and adaptable to different children and as they age and mature.
November 17, 2025
Reply from Qustodio
Thank you for your kind words! We’re really glad to hear that Qustodio has been helpful for your family and adaptable as your children grow. We truly appreciate you taking the time to share your experience.
Do not use
Do not use. It is fairly easy to work out ways around the restrictions. It is done in ways where the person monitoring wont be notified. We informed Qustodio and recieved a wishy washy reply.
October 24, 2025
Unprompted review
Reply from Qustodio
We're sorry to hear that you aren't happy with Qustodio. Our support team has sent you an email. Please do reply to our request for your details so that we can assist you with this.
Lots of limitations for IOS users
This app was recommended by a parent friend to help monitor/limit screentime for our children. However, I found very simple functionality missing, especially for IOS phones. For example, you can't exclude certain apps from no time limits (such as Life 360 or Spotify), some apps can't be time bound at all. It is much more limiting than I thought. I am sure there are better apps out there but now I am committed for a year
November 12, 2025
Reply from Qustodio
Thank you for sharing your experience. We’re always working to improve our features across all platforms, while also navigating the specific limitations each operating system has. We understand how important flexible app controls are for families.
Please reach out to our Support Team so we can help you set things up in the best way possible.
I haven’t gotten a response back
I haven’t gotten a response back. I can’t monitor my child’s messages or calls after paying and setting it up the way they told me
November 13, 2025
Reply from Qustodio
Thank you for your feedback. We’re really sorry for the wait time. We’re glad you were able to connect with our Support Team, and they are now assisting you with your query.
I have sent multiple emails and…
Update- I have been able to speak to Qustodio since this review and some issues have been resolved. The app for the most part works well, but there are some holes in it, but I don't think any app is going to be 100%. Customer service was very nice but I wish there was a quicker response time and a chat feature. We are going to keep this app for now.
I have sent multiple emails and requested to talk to someone, but the earliest appointment is 7 days away so I'm still waiting. The app is not working - it is not enforcing time limits or blocking apps, or reporting to me even after I upgraded to the premium account. I'm so frustrated and I'm about to cancel
I'm hoping someone will get back to me and please have an easy fix why it's not working with my daughter's iPhone 17.
November 12, 2025
Reply from Qustodio
Thank you for your feedback. We’re really sorry for the frustration you experienced with the app and the wait time for support. We’re glad you were able to connect with our Support Team, and they are now assisting you with your query.
Did not work as i expected.
I configured the software as guided but it did not work. Additionally no phone support. Configuration should be simple. You open a website, and it is linked and the software should run in background. Name of the software should not appear. Just say home policy, contact your guardian. It is for children.
November 14, 2025
Reply from Qustodio
We’re very sorry to hear that Qustodio didn’t meet your expectations. Our goal is to make the setup as simple and effective as possible.
Our Support Team has followed up with you directly to help address the issues you encountered and to provide further guidance.
Expensive, ineffective and frustrating
Expensive, and doesn’t work. Blocks websites (including school websites required by your children) even when you have switched it off, and has a complicated system of “routines” which alter the level of control but are horribly complex to implement, to the point where you find your kids aren’t allowed to use their phones on the bus but can probably access Japanese tentacle porn at 3am. I run a website for a living so can just about manage to make it work (though not without massive ballache). If you aren’t technically minded forget it.
November 14, 2025
Unprompted review
Reply from Qustodio
We're sorry to hear that you aren't happy with Qustodio. Our support team has sent you an email. Please do reply to our request for your details so that we can assist you with this.
Reply from Qustodio
Thanks for your feedback. If you’re experiencing issues with location accuracy, our Support Team can help review your setup and make sure everything is configured correctly for your devices. Please reach out to us so we can assist you and improve the location reporting on your account.
need a video to show advised steps
need a video to show advised steps
i don’t understand how there are blocks i haven’t put .
Does not log you out automatically so kids can just go and change settings
November 11, 2025
Reply from Qustodio
Thanks for sharing your feedback. We’d be happy to help you set up Qustodio so it works exactly the way you want it to.
Please reach out to our Support Team, and they will guide you step-by-step through the correct setup to make sure everything is working properly on your devices.
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