QVC UK Reviews 372,700

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process easy and efficient. Many appreciate the wide selection of quality products, often highlighting the convenience of browsing various brands and the availability of installment plans. The prompt and often speedy delivery is frequently mentioned as a positive aspect, with many consumers expressing satisfaction with their purchases. However, some people were dissatisfied with aspects of the delivery service, specifically mentioning issues with parcels being left unattended or not delivered as scheduled. A few other people also felt that some products, particularly plants, did not arrive in the best condition, and there were occasional reports of items not being received or delivery costs being too high.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their good quality, value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, with some... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and ease of use. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most Trusted shopping shopping Channel . QVC have got it 100% right . Their service is the best . Ordering and returns are made easy . Monthly instalments also given on certain things plus you have op... See more

Company replied

Rated 5 out of 5 stars

I order a lot from QVC, mainly clothes, but recently bought a Curtis stone saucepan. The saucepan is marvelous in every way and I am very happy with it! Clothes are harder to shop for but returns ar... See more

Company replied

Rated 5 out of 5 stars

Everything from order to delivery is easy and super speedy 😊 the driver that delivered our purchase was extremely pleasant and spent time chatting....not too long but as hubby and I are now retired i... See more

Company replied

Rated 5 out of 5 stars

I have used my Hoover mattress vacuum twice on my mattress once over the mattress protector and today on the actual mattress when I changed my protector. I would recommend this as it really does work.... See more

Company replied


Company details

  1. Online Marketplace
  2. Beauty Supply Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Gift Shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

373K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

QVC is now hardly worth watching

QVC is now hardly worth watching. Shows on repeat and dreadful fashions. Too many beauty shows, all promising miracles. Sqeaky voiced , over excitable, childish presenters. I only order my favourite products now, but I do it through the app or TSV. It makes me sad how it’s changed, not for the better! Delivery time is good though, that’s a plus. 😔

April 14, 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Fast 2 day return via Evri using the much improved simple QVC returns procedures.
Low return delivery cost
Notification of return credit to my account in 2 days.

April 28, 2026
QVC UK logo

Reply from QVC UK

Hi Christine,

Thanks for your wonderful review! We're thrilled to hear you had a great experience with our fast delivery and improved returns process. It's fantastic to know the low return delivery cost and quick notification of your return credit made things even better for you.

QVC Customer Care

Rated 4 out of 5 stars

Ease of ordering and usually prompt…

Ease of ordering and usually prompt delivery

April 14, 2026
QVC UK logo

Reply from QVC UK

Hi Janet,

Thanks for your review! We're glad to hear you find ordering easy and delivery prompt. We appreciate your feedback.

QVC Customer Care

Rated 5 out of 5 stars

Great service

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi Sandra,

Thanks for your kind words! We're thrilled to hear you had a great experience with our service.

QVC Customer Care

Rated 4 out of 5 stars

I would just like more updates on pre…

I would just like more updates on pre orders. But great price

April 14, 2026
QVC UK logo

Reply from QVC UK

Hi Jenna,

Thanks for your feedback! We're glad you enjoyed the price. We'll pass your suggestion about more updates on pre-orders to our team.

QVC Customer Care

Rated 5 out of 5 stars

The trousers fit very well

The trousers fit very well
Many thanks to customer service who effectively changed order for me.

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi customer,

Thanks for your lovely review! We're delighted to hear the trousers fit well and that our customer service team could assist effectively with your order.

QVC Customer Care

Rated 5 out of 5 stars

Delivered very quickly and a good item…

Delivered very quickly and a good item and a very good price

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi KeithG,

Thanks for your review! We're thrilled to hear you were pleased with the quick delivery, the item, and the price.

QVC Customer Care

Rated 5 out of 5 stars

My experience is great with QVCI love…

My experience is great with QVCI love shopping with them I love to try different brands the presenters are very goid at what they do that’s why I keep shopping with them because the prices are excellent and you get good value for your money

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi Linda,

Thank you for your wonderful review! We're thrilled to hear that you love shopping with us and enjoy trying different brands. Our presenters work hard to provide the best experience, and it's great to know you find value in our prices. We look forward to continuing to serve you with excellent products and service.

QVC Customer Care

Rated 5 out of 5 stars

No fuss

Easy ordering and the delivery time is great

April 13, 2026
QVC UK logo

Reply from QVC UK

Hi Ann,

Thanks for your lovely review! We're thrilled to hear you found the ordering process easy and the delivery time great.

QVC Customer Care

Rated 5 out of 5 stars

Everything I order is always on time…

Everything I order is always on time and in order allvery good

April 15, 2026
QVC UK logo

Reply from QVC UK

Hi Jenifer,

Thanks for your lovely review! We're thrilled to hear that your orders always arrive on time and in perfect condition. Your satisfaction means a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

Great trouble free experience

As always a fast trouble free purchase. A great item, I bought one for myself it cut my hair drying time by a third, my hair is curly and waist length. This is a repurchase for my great grandchildren who have masses of long curly hair.

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi Mrs Barbara Coles,

Thank you for your lovely review! We're thrilled to hear that the item has been so effective for you and your great grandchildren. It's great to know it helps with those beautiful long curly locks!

QVC Customer Care

Rated 5 out of 5 stars

I love the Denim & co jacket

I love the Denim & co jacket. It’s so soft and comfy. Looks smart. The inside pockets are handy for your mobile phone. The curve at the back hides your bottom. Nothing bad to say about it.

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi Julie Lynn,

Thanks for sharing your lovely feedback! We're thrilled to hear you love the Denim & Co jacket. It sounds like it's both stylish and practical. Enjoy wearing it!

QVC Customer Care

Rated 5 out of 5 stars

Such a fantastic place to buy from

Such a fantastic place to buy from, so easy to order from their app and their customer service is second to none.

April 14, 2026
QVC UK logo

Reply from QVC UK

Hi Kay,

Thank you for your wonderful review! We're thrilled to hear you find our app easy to use and our customer service top-notch. Your kind words mean a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

Quick and efficient service from QVC

Quick and efficient service from QVC, as always.

April 21, 2026
QVC UK logo

Reply from QVC UK

Hi Yaja,

Thanks for your kind words! We're thrilled to hear you had a quick and efficient experience with us.

QVC Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look