Isle of Raasay Distillery Reviews 1,732

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, particularly the whisky, for its excellent quality and unique flavor profiles. Many consumers highlight the efficient and speedy delivery service, noting that orders arrive well-packaged and intact, even when shipped internationally. The overall service, from purchase to delivery, is frequently described as hassle-free and exceptional. However, some customers experienced issues with delivery, such as packages being left in unsecured locations or not arriving at the requested drop-off point. A few people also mentioned that the packaging for virtual tasting kits lacked essential information, requiring them to repackage items for gifts. Additionally, there were occasional comments about slow order tracking updates and a desire for more consistent availability of the restaurant and bar facilities.

What people talk about most

Product

Consumers express high satisfaction with the product, consistently praising its quality and taste. Many... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Users describe positive interactions with quality. Many customers consistently praise the high quality of the... See more

Order

Clients share positive opinions on order. Many customers found the website easy to navigate and the ordering... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Raasay whisky has been good from the start. It is good for everyone that prices are set so that even special releases like this Bere Barley are affordable and enjoyable by the ordinary whisky drinker.... See more

Rated 5 out of 5 stars

We had an Isle of Raasay tasting at The Whisky Saloon in Dundee last week. Alasdair Day, Co-Founder and Master Distiller, presented the evening and all seven drams were magnificent. His knowledge of a... See more

Rated 5 out of 5 stars

Great customer service when I had a query about my order. My order was delivered within a few days with everything wrapped up carefully in the box. I have stayed and visited the distillery on beautif... See more

Rated 5 out of 5 stars

The cask strength whisky is simply amazing! So distinctive. As someone who normally drinks Irish whiskey especially pot stilled, I am very impressed. Website is excellent. Also very speedy delivery... See more

Rated 5 out of 5 stars

Hi, from my limited experience I can only sat hou are doing very well!. From purchase to delivery my experience was hassle free , delivered in the projected window, and intact. The product eagerl... See more

Rated 5 out of 5 stars

We bring visitors here frequently...love the old with new architecture, the attention to quality, and the lovely bar and restaurant. Great whiskey and gin and fab tours! We wish the restaurant and b... See more

Company replied

Rated 5 out of 5 stars

Parcel was delivered to house by Parcel Force even though I requested it be dropped off at post office so we could pick it up. Thankfully we were in the house when it was delivered as there is no safe... See more

Rated 3 out of 5 stars

Good whisky, but missing a trick when it comes to the packaging of the virtual tasting pack. Great concept spoiled by no dedicated packaging, three bought as gifts and just lumped together. Informatio... See more

Rated 5 out of 5 stars

We had an interesting and informative tour with Fionnula our guide recently. She really was excellent. We learned a lot from the tasting and ended up buying some whisky there. This is a new venture an... See more

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Rated 5 out of 5 stars

Having been treated to a large measure of ‘The Draam’ by my father, and seeing how much he loved this drop too, I treated him to a personalised bottle for Christmas. Order was processed very quickly a... See more

Rated 5 out of 5 stars

Excellent service thank you. Ordered just prior to Christmas and our whisky still arrived in time. Well packed with plenty of paper protection around both bottles. Will definitely be looking at futu... See more

Rated 5 out of 5 stars

Having attended the Whisky Show, I tried a few samples and ordered my first bottle of Isle of Raasay Cask Strength, on their website. What a beautiful whisky! At 61.6% abv, I was expecting the roof li... See more

Rated 5 out of 5 stars

The location is very well designed and well-finished, as all their produce and merchs are. The staff is welcoming (they almost save us from the storm outside). the guided tour was interesting and the... See more

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Rated 5 out of 5 stars

It took a day or two longer than perhaps I expected, but let’s be fair, it’s coming from an island off an island and the weather wasn’t great at the time of me ordering my bottle. It arrived well pac... See more

Rated 5 out of 5 stars

The Scotch is absolutely great! What an experience tasting and sipping. I will purchase again and again. Shipping took too long from Scotland to me in Arizona, but maybe it was all the diff... See more

Rated 5 out of 5 stars

An excellent experience with a good communicative guide. The best of three distilleries on Skye & Raasay. And the small plates menu in the bar was superb with stunning views. If you need to choose on... See more

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Rated 5 out of 5 stars

One of the best single malt's ever. Have visited the distillery a couple of times also. Though, when ordering direct from them, the delivery is really swift & the online shop easy to navigate. Highly... See more

Rated 5 out of 5 stars

The tour was really nice, and it was cool seeing a smaller scale distillery that did both whisky and gin. Our tour guide was awesome and did such a great job with providing information, making the tou... See more

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Rated 5 out of 5 stars

The tour guide and all of the staff were so helpful and friendly while also being genuine and down to earth. The whisky is the real deal-has a depth of flavour beyond its years. This felt like a small... See more

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Rated 2 out of 5 stars

The distillery Is in One of the most beautiful spot of Scotland and it's very Amazing, everything Is refined to the very extend of every details besides that the tour of the distillery was way too fas... See more

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Rated 4 out of 5 stars

The product arrived in perfect packaging which is surprising being it shipped from overseas. The content is as advertised! I am super excited to try the different bottles I received. The only concern... See more

Rated 4 out of 5 stars

It was a great experience, and we will definitely come back. However, we noticed the following: 1. the water in the rooms takes very long time to warm up. 2. Only filtered coffee available and in t... See more

Rated 5 out of 5 stars

Ordered because it got great results in the world whisky competition, price was reasonable, had it sent to my son in Birmingham so we can enjoy it at Xmas. My benchmark is Pendaryn , so I’m sure it wi... See more

Rated 5 out of 5 stars

This is now my husband's favourite brand of whisky after trying several kinds of whisky. The Draam is his favourite with the right level of peat. It's my go-to present for Christmas or his birthday... See more

Rated 5 out of 5 stars

The Isle of Raasay Distillery is built in a fantastic setting, the building is beautiful and the staff welcoming. So that is a great start. I really enjoyed the tour & tasting (a bit rushed, if you a... See more

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Rated 5 out of 5 stars

After attending a whisky tasting in May 25, where we sampled a few Isle of Raasay drams, courtesy of their Brand Ambassador Adele, we were encouraged to visit the distillery itself. We did and... See more

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Rated 5 out of 5 stars

Beautiful location and facilities. Good food in the cafe. Great whiskey and personable guide (Thanks Jamie!). Would come back regularly if it was a bit easier to get to, but the remoteness is part of... See more

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Rated 5 out of 5 stars

Great quality whisky. I most enjoyed the cask strength bottle. My first order. The 'draam' and 'masala cask' bottles are also both very good. All were lightly peated if I remember correct... See more

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Rated 5 out of 5 stars

Going to the Isle of Raasay Distillery was a fantastic experience in all possible ways! We had the full experience, as we are proud cask owners in their Na Sia single cask program, but also did the di... See more

Company replied

Rated 5 out of 5 stars

Would have been 5 star if whisky candle promised if spent over £75 hadn't been out of stock. No offer to send later when back on stock. That said whisky came in less than 3 days so chuffed with my add... See more

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Rated 5 out of 5 stars

An interesting tour and tasting in a beautiful setting followed by fantastic food and an evening sampling heavenly whisky in the bar. Had a great day facilitated by lovely staff. Will definitely be ba... See more

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Rated 5 out of 5 stars

First time ordering a Raasay whisky and first time tasting it. Absolutely superb.. really enjoyed the subtle smokiness, it's not over powering, and a lasting taste on the palate.

Rated 5 out of 5 stars

Ordered a bottle of The Draam directly from the distillery shop for Father’s Day which was offered with free P&P. The bottle arrived really quickly and was well packaged to avoid damage in transit. We... See more

Company replied

Rated 5 out of 5 stars

When my parcel arrived one of the gin glasses was cracked. I emailed the distillery and they sent me 2 replacement glasses and a scented gin candle for the inconvenience. I couldn’t have wished for b... See more

Rated 2 out of 5 stars

The tour itself was fine. I don't appreciate being repeatedly spammed with requests for reviews.

Company replied

Rated 5 out of 5 stars

I ordered two bottles of scotch from Raasay Distillery—one for myself and one as a gift. They were very well-packed and arrived safely within a reasonable time frame. I would happily order from them... See more

Rated 3 out of 5 stars

Very disappointed that the package was delivered open. I’d also asked for a gift message to be included but it wasn’t. Fortunately the products weren’t damaged

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Rated 5 out of 5 stars

Must be around the 15th bottle ordered from Raasay now - all excellent whisky, accurately described and in attractive packaging. Delivery prompt even when using standard

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Rated 5 out of 5 stars

Really great tour and showcasing of the small batch process. We got to meet some of the farmers supporting the distillery as well! Great whiskey and great grounds. All around great experience. Wil... See more

Company replied

Rated 5 out of 5 stars

Great company who just want to spread their whiskey joy. I ordered a bunch of whiskey samples for my husband as a birthday gift. I personally have no idea what is what... he was delighted to find... See more

Rated 5 out of 5 stars

Easy to use site, shopping was easy and goods arrived quickly. Great whiskey at a good price for its quality and variety. Good selection of merchandise as well, my wife loves the scented candles. Wh... See more

Rated 5 out of 5 stars

This is a present for a friend who is a connoisseur of whisky. He’s not been given it yet but I’m confident this award winning single malt will be much appreciated. What I do know is that for a dece... See more

Rated 5 out of 5 stars

Very nice experience in the distillery, as well as the short tour throughout the Rassay Isle. The ferry takes only 25 minutes and leaves - give or take - every hour either tour.

Company replied

Rated 5 out of 5 stars

The tour was truely a fascinating experience. Our guide was really nice and informed us well. The location of your facility is unique at a gorgeous place! I love it!

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Rated 1 out of 5 stars

Hard to give you any assessment if one hasn't even received the order after all this time...

Rated 5 out of 5 stars

Although I have yet to open my bottle of the masala cask, I am very excited to try it very soon. I have bought another bottle of Isle of Raasy from another site and really enjoyed it. I really like th... See more

Rated 5 out of 5 stars

Excellent service from Raasay Distillery. Very helpful when I phoned to ask for advice on purchasing a particular whisky, ordering was easy, and delivery was on time and item well packaged. Thank yo... See more

Company replied

Rated 4 out of 5 stars

An unusual malt as despite the alcoholic strength it feels light and fresh on the tongue when compared to the sherry cask finished malts

Rated 5 out of 5 stars

A great little distillery in spectacular surroundings, run by a friendly team who are residents of the island. Will return to stop in the hotel and enjoy the tranquility of area.

Company replied

Rated 5 out of 5 stars

We love Raasay whisky and gin. We ordered a delivery which had some issues cause by the delivery company. Raasay very promptly resolved those for us and made us whole. Therefore the Service as well as... See more

Rated 5 out of 5 stars

Had a great time touring the distillery and enjoying everything Raasay had to offer. While Skye has some truly amazing views, I have to say the view from Raasay to Skye was unmatched. Staff were very... See more

Company replied

Rated 5 out of 5 stars

Perfect birthday gift. Well packaged and delivered quickly. I've used them a couple of times now and would happily recommend them.


Company details

  1. Distillery
  2. Alcohol Manufacturer
  3. Alcohol Store
  4. Boutique Hotel
  5. Tourist Attraction
  6. Visitor Center

About Isle of Raasay Distillery

Written by the company

Located in the Scottish Inner Hebrides, the Isle of Raasay Distillery is the the first legal distillery on the island. Rooted in centuries of illicit distilling, our handcrafted Isle of Raasay Gin and Isle of Raasay Single Malt Scotch Whisky are inspired by the Scottish Hebridean geology and ingredients. Every drop of spirit is distilled, matured and bottled on the island using water from the Raasay Distillery well.

Our distillery offers award-winning, 4-star luxury whisky distillery hotel, providing our guests an unforgettable and accommodating experience, where whisky and hospitality go hand in hand. Complemented with whisky tours, onsite bar and shop, our distillery provides an immersive, interactive experience for every customer.

Visit our online shop to purchase our range of Scotch whisky, Scottish gin and merchandise delivered direct to your door. We also have a range of excellent gifting options, including our whisky gift sets and gin gift sets.

Isle of Raasay Distillery Drone Shot

Isle of Raasay Single Malt Scotch Whisky
SCOTCH WHISKY
Isle of Raasay Gin
SCOTTISH GIN
Isle of Raasay Distillery Drone Shot
WHISKY HOTEL

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Poor response times

Glass smashed in my gift box & took over 4 days to respond to my question about a replacement.

March 25, 2026
Isle of Raasay Distillery logo

Reply from Isle of Raasay Distillery

Hi Douglas,

Thanks for your order, though sorry to hear it arrived damaged and that there has been a delay in your ticket response.

I've replied to your ticket to advise the replacement left our warehouse this morning and provided a tracking link.

Do contact us if there are any further issues or questions and I hope you enjoy your gin!

Thanks, Scott

Rated 5 out of 5 stars

Great stuff

Shipped quickly. Packed well. Fair price. Great whisky, which is the most important thing. Free gift. All good. Must resist temptation to order again too soon

March 3, 2026
Rated 5 out of 5 stars

I have been a fan since day one

I have been a fan since day one. Having a new distllery is an event and must be supported. As a member of the Slainte club, I get to hear about all the goings on at the distillery and even get advanced notice of any new releases, upcoming events etc. My personal favourite of the casks they use is the Chinkapin, it has such a distinctive flavour profile that will not be mistaken for any other wood, absolutely stunning in both peated and unpeated form. 5 stars from me.

March 2, 2026

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