Radiators Direct Reviews 82

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent price. Good quality. Too heavy for one man delivery so driver couldn't get radiator in without help but he was lovely. Quick and helpful advice from customer service. Have bought from compan... See more

Company replied

Rated 5 out of 5 stars

Good quality radiators, delivered as promised. This is the 5th time I have ordered radiators and Ihave never encountered any issues. Really look great when installed.

Rated 4 out of 5 stars

Delivery was good and arrived without damage. We opted for textured anthracite, but looks very smooth to us. Whether it is textured according to their specifications, we don't know. We already have... See more

Rated 5 out of 5 stars

After a year ,and no fault of this company service , one of our Rads died, no heat coming from it . When purchased they told us we had a two year warrenty on it. As a cynical online customer and jad... See more

Company replied

Company details

  1. Radiator Shop

Written by the company

Radiators Direct offers a range of the most popular radiator and towel rail products in a variety of colours and finishes. With affordable designs to suit all interior styles, we stand by our pledge, “Value and Service Direct to Your Door”. With over 20 years’ experience supplying designer radiators throughout the UK, our factory has been manufacturing radiators since 1960’s and is one of the largest designer radiator factories in Europe.

Written by the company

• Nationwide coverage • Free Delivery to UK Mainland • All products stocked in the UK • Over 30 colours and finishes • A selection of the most popular designs and sizes • Up to 20 year Guarantee • Convenient ways to pay and spread the cost • Manufactured to EN442 standards • Manufacturing radiators since 1963 from one of the largest designer radiator factories in Europe.

We hold all our products in stock in our UK warehouse, with Free Delivery on all radiators and towel rails to the UK mainland. All our products are quality guaranteed and manufactured to EN442 with a minimum 5-year warranty. This is matched by extremely efficient service, delivery from stock within 48 – 72 hours and a dedicated Customer Service Team that is ready to make your purchase as smooth as possible. Designed to add superior style, luxury and comfort to any room of your home without any compromise to functionality. Why not have a radiator that looks good AND functions well? Compliment your decor with an attractive feature and make the most of the space available, whether classic, contemporary or traditional. Our stylish range of Designer Radiators is stocked in our UK warehouse ready for dispatch to you in 48 - 72 hours. Available in white as standard, most of our ranges can also be painted locally in a range of 25 RAL colours, and 8 special or textured finishes. All our radiators are completely compliant with EU and UK legislation, independently tested, and come with a fantastic guarantee of at least 5 years.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality radiators

Good quality radiators, delivered as promised. This is the 5th time I have ordered radiators and Ihave never encountered any issues. Really look great when installed.

March 25, 2026
Rated 5 out of 5 stars

VINCENTO Double Rad

Speedy service. Delivered as promised. Lovely product.

March 23, 2026
Radiators Direct logo

Reply from Radiators Direct

Hi Leanne, many thanks for your comments, we are really pleased to hear that you are happy with your radiator and the service recieved.
Kind regards
The Radiators Direct Team

Rated 5 out of 5 stars

Vincento Rads

Great delivery within the week, the rads look amazing and we're extremely happy with them.

March 12, 2026
Radiators Direct logo

Reply from Radiators Direct

Hi Mark, great to hear you had a good experience and we hope the radiators look good in their new home!
Kind Regards
The Radiators Direct Team

Rated 5 out of 5 stars

Quick delivery

Quick, helpful service and delivery.

March 11, 2026
Radiators Direct logo

Reply from Radiators Direct

Hi Joe, many thanks for the feedback, we always aim to provide the best service we can and are pleased that you had a good experience.

Kind Regards
The Radiators Direct Team

Rated 5 out of 5 stars

Easy to select the product we wanted

Easy to select the product we wanted, easy to pay and it was delivered in perfect condition at the time you specified.

February 27, 2026
Radiators Direct logo

Reply from Radiators Direct

Hi Tony, we are very pleased to hear that you are happy with your selection and the service you recieved. We hope your new rad looks great!

Kind Regards
The Radiators Direct team

Rated 5 out of 5 stars

Will use again

Good service and communications.

January 19, 2026
Radiators Direct logo

Reply from Radiators Direct

Hi Mitch, many thanks for the feedback, we always aim to provide the best service we can so it is good to hear that we delivered that for you. We look forward to helping you again in the future.
Kind Regrads
The Radiators Direct Team

Rated 5 out of 5 stars

Excellent radiators and super service

Excellent radiators and super service. Kept informed throughout the process, finished result is excellent. The delivery man was great too - clear communication and as promised delivery. Thank you. Especially good value when there is a sale on!

December 17, 2025
Radiators Direct logo

Reply from Radiators Direct

Hi Anna, many thanks for taking time to leave your feedback, it is very pleasing to hear that you have had such a good experience, we always aim to provide the best service possible, hopefully we can help you again in the future.
Kind Regrads
The Radiators Direct Team

Rated 5 out of 5 stars

Cast iron radiator

Great service. They kept me up to date with progress and delivered when they said they would. Very impressed

November 18, 2025
Radiators Direct logo

Reply from Radiators Direct

Hi Chris, many thanks for the feedback we are pleased that you had a good experience and hope your new rads look great!
Kind Regrads
The Radiators Direct Team

Rated 4 out of 5 stars

Arrived with no damage

Delivery was good and arrived without damage. We opted for textured anthracite, but looks very smooth to us. Whether it is textured according to their specifications, we don't know. We already have textured anthracite on 3 Reina radiators which is a lot rougher. Because this towel rail is in another room, we've decided to stay with it.

September 26, 2025
Rated 5 out of 5 stars

Great Customer Service

Quick and efficient ordering system, radiator was delivered on time with plenty of notice. There was a problem with the radiator, I contacted customer service and it was resolved to my satisfaction.

June 16, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look